I own a 2012 Ford Mustang and recently had problems with the electronic throttle control. It was the exact same issue as outlined in Ford's Customer Satisfaction Program 16B23 (https://ford.oemdtc.com/2670/16b23-electronic-throttle-body-replacement-2011-2012-ford-lincoln/5). I have a 2012 3.7L V6 mustang that I believe should have fallen under this program. I never received any mail or email notifying me of this program, although I had lived at the same address for as long as I had owned the car and previously received an airbag recall notice, so I know Ford has my address. I was also at my dealer for service appointments (the same dealer where I bought the car) during the program time period and they never notified me either.
Long story short, I just had to pay a little over $400 to have my local ford dealer replace the throttle body. I asked about this program and was told because it was outside of the program end date they couldn't do anything. My question is, why didn't Ford contact me about this program if my car was covered? If my car wasn't covered, how did Ford distinguish between which cars were worthy of being in the program and which weren't?
This was a huge safety issue for me as the car randomly lost power on multiple occasions. One time I was doing 60 mph on the highway with a lot of traffic around me. Luckily there was an open median I could coast into, but I may not have been as fortunate as others who have had this problem.
I do not believe Ford's Customer Satisfaction Program 16B23 which was only in effect for a year was adequate to address this safety hazard. I also do not believe that Ford did their due diligence to notify owners of this program and the associated safety concern.
A D V E R T I S E M E N T S
I own a 2012 Ford Mustang and recently had problems with the electronic throttle control. It was the exact same issue as outlined in Ford's Customer Satisfaction Program 16B23 (https://ford.oemdtc.com/2670/16b23-electronic-throttle-body-replacement-2011-2012-ford-lincoln/5). I have a 2012 3.7L V6 mustang that I believe should have fallen under this program. I never received any mail or email notifying me of this program, although I had lived at the same address for as long as I had owned the car and previously received an airbag recall notice, so I know Ford has my address. I was also at my dealer for service appointments (the same dealer where I bought the car) during the program time period and they never notified me either.
Long story short, I just had to pay a little over $400 to have my local ford dealer replace the throttle body. I asked about this program and was told because it was outside of the program end date they couldn't do anything. My question is, why didn't Ford contact me about this program if my car was covered? If my car wasn't covered, how did Ford distinguish between which cars were worthy of being in the program and which weren't?
This was a huge safety issue for me as the car randomly lost power on multiple occasions. One time I was doing 60 mph on the highway with a lot of traffic around me. Luckily there was an open median I could coast into, but I may not have been as fortunate as others who have had this problem.
I do not believe Ford's Customer Satisfaction Program 16B23 which was only in effect for a year was adequate to address this safety hazard. I also do not believe that Ford did their due diligence to notify owners of this program and the associated safety concern.
- Lisa F., Summerville, US