This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The paint on the hood starting at the seam on the underside started bubbling like it was rusting underneath and has spread up & around on the top of the hood. The paint is now starting to crack and fall off. I have taken it to Ford dealership collision center and to an independent collision center and both advised the hood needs to be replaced and painted. Both advised this is a known issue and appears to be some type of contamination that occurs when the seam is sealed. The quotes for this repair are for $3400 & $3300. While a 2012, our Mustang has been kept under a cover and only has 24,000 miles on it.
Complaint/consumer information [xxx] [xxx] [xxx] business information carmax, Inc. 12800 tuckahoe creek pkwy richmond, va 23238 complaint summary complaint type: Consumer to business complaint nature of complaint: Product issues problem description: I bought a 2012 Mustang through carmax on or about 10/23/2017 from the lithia springs location only to get lie to and giving false pretenses and fraud, they lie to several times over when I have documentation that states if a customer finds any problems with there vehicle and if there not satisfied with there purchase a customer can get there money back they have 5 days to return and a customer has thirty days to get any repairs or issues resolved, my vehicle has set in service every sense I bought and when I took the vehicle to carmax I've have been treated like who cares, they nothing to my vehicle I'm getting my money back I was lie to about the service to be done, I have witneess that heard sales managers lie about what needed to be done when I tried to explain I was threaten and told that nothing was going to be done, the brakes were bad I almost wreck in the car with miss match tires, carmax is committing fraud I have on black and white because I called the executive customer relations, they told as I recorded the incident in front of two managers that lie to me and told me my 5 days was up and that I couldn't get my money back I'm going it file other complaints, the service department did not do anything to my vehicle I do have some documentation signed stating that cosmic problems will be fixed they did not fix any issues, I found problems with this car and carmax is falsely advertising so they won't fix any issues, there was no service found to be done on this 2012 Mustang, I will seek legal action for fraud and brakes are bad and tires. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Front hood has paint peeling issue within 2 years of purchase. Auto trans doesn't shift properly in at least 1 of the first 3 gears. It bucks when cold in winter weather until car warms for at least 30 minutes.. Ford has had the car on 3 occasions without fixing the issue. They replaced the first 3 solenoids in trans without success. Purchased new. These 2 issues remain a big problem. On another note, interior cabin flooded due to rain entering the cowl from a design flaw. Dealership detached a hose.
- Medford, NJ, USA
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Takata my car has different manufacturing issues including the convertible roofing it does openly by itself, I got scared and chocked the first time it happened, also the transmission seemed to sent a lower speed to the motor. Airbag didn't explode in a crash. Driving is when it happens.
The fan blower motor 2P connector is damage. Mechanic indicate signs of melting and burning on the main harshness which relays the fan, and ac compressor. Also intense chipping of paint on left front quarter panel.
On March 27, 2015, I brought my mustand to Ford because I discovered on the hood of my car, that the paint was bubbling/coming apart from the hood. On April 7, 2015, the Ford dealer repainted my hood. Then, I noticed again but this time, in more than one area of my hood that the paint was lifting off of the hood. I returned to the dealership and contacted Ford Motor Company but they were reluctant to replace the hood or repaint at no cost. My major concern is that I brought the vehicle in during the "warranty period" as in the manual however, this problem was not corrected since it returned again.
Mustang 2012 GT rust discovered on top and under hood this winter. Very server. It is going to cost 1500-2000 dollars to fix. No guaranty that this will fix problem Ford is aware of this problem and has done nothing to correct it. Out of pocket money for a car that is covered, and garage kept. The car doesn't have a scratch or dent on it. This is very disappointing.
There is no reason for Ford not to cover this repair/replacement of my hood. The paint is lifting off of the hood due to corrosion under the paint by manufacturer defect on the assembly line.
The paint is blistering on the hood. There is no damage. This is a known problem. Ford has issued as service bulletin affecting a number of models and years. A class action law suit has been filed.
I went to the dealer's body shop to get an estimate on repair and was then told that the problem was due to problems with the aluminum/iron contamination during the car assembly and that a new paint job would only be a band-aid. Brought problem to dealer and was told they would document and send to Ford for resolution... 3 months later I contacted the dealer, and nothing had been done. On the 2nd visit, they documented the problem and said it would be submitted to Ford. The result was that Ford denied the claim because it was beyond the 3 year term. When I researched the aluminum corrosion issue I found that sending a complaint to Ford customer service might elevate the claim, I sent a message to [xxx] at Ford. She was very nice and sent me the contact info for my area's Ford customer service representative, [xxx]. she let me know she was checking into the problem but that the only real solution is to replace the hood. When I heard back, she informed me that: "the cost to replace the hood of your Mustang would come to approximately $2,483.32. I can assist with 50% of this repair but not to exceed $1,241.66 in the unlikely event that additional repairs are needed. I have contacted [xxx] at apple Ford and advised him of my offer. I can honor this offer for up to 30 days from today." I cannot afford to put out money to fix this and feel that a problem originating in the assembly plant, which has been well documented, should not be covered completely by Ford. If this were a problem with the mechanics of the car, it would have been fully covered. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The leading edge of the hood is showing signs of corrosion under the paint. Ford knows of the problem and will not cover the defect past the standard rust through warranty mileage.
After washing my car, I noticed that the paint around the front of the hood was bubbling. I took it to my dealer and they said that the hood is aluminum and the paint has been known to bubble and will eventually start to flake off. Ford has not done anything about it. The only way to fix it would be to replace the hood. This is happening all along the front edge of the hood at this time. My car has 44,000 miles on it, is not driven in the winter and garaged almost every night. It reminds me of the 1989 Mustang I had that Ford ended up having to repaint because of the bad primer. Please make Ford offer a recall on this. After checking their warranty guide, it states that "your vehicle?S body sheet metal panels are covered for an extended corrosion coverage period, which lasts for five years, regardless of miles driven. The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during normal use due to a manufacturing defect in factory-supplied materials or factory workmanship." My dealer said their has to be a hole in the hood in order for Ford to do anything about it.
After washing my car, I noticed that the paint around the front of the hood was bubbling. I took it to my dealer and they said that the hood is aluminum and the paint has been known to bubble and will eventually start to flake off. Ford has not done anything about it. The only way to fix it would be to replace the hood. This is happening all along the front edge of the hood at this time. My car has 44,000 miles on it, is not driven in the winter and garaged almost every night. It reminds me of the 1989 Mustang I had that Ford ended up having to repaint because of the bad primer. Please make Ford offer a recall on this. After checking their warranty guide, it states that "your vehicle?S body sheet metal panels are covered for an extended corrosion coverage period, which lasts for five years, regardless of miles driven. The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during normal use due to a manufacturing defect in factory-supplied materials or factory workmanship." My dealer said their has to be a hole in the hood in order for Ford to do anything about it.
After washing my car, I noticed that the paint around the front of the hood was bubbling. I took it to my dealer and they said that the hood is aluminum and the paint has been known to bubble and will eventually start to flake off. Ford has not done anything about it. The only way to fix it would be to replace the hood. This is happening all along the front edge of the hood at this time. My car has 44,000 miles on it, is not driven in the winter and garaged almost every night. It reminds me of the 1989 Mustang I had that Ford ended up having to repaint because of the bad primer. Please make Ford offer a recall on this. After checking their warranty guide, it states that "your vehicle?S body sheet metal panels are covered for an extended corrosion coverage period, which lasts for five years, regardless of miles driven. The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during normal use due to a manufacturing defect in factory-supplied materials or factory workmanship." My dealer said their has to be a hole in the hood in order for Ford to do anything about it.
My car has had galvanic action on the hood twice in less then a year. No accident, but the paint bubbles and splits on the front edge of the hood in several places. An electric current apparently occurs between the aluminum hood and the steel bolts that connect it to the hood hinge mechanism. Ford has repainted the hood twice under warranty, but now say the problem wont be covered again. They have not solved the problem. As you may know, his problem is currently being deposed for a class action lawsuit for cars up to 2006. Please consider forcing Ford to recall all vehicles (mine is a 2011) affected by this problem.
- San Diego, CA, USA
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A D V E R T I S E M E N T S
- Aiken, SC, USA