This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving and pulled over because my back was being burned. My driver's seat caught fire due to heated seats malfunction. Fortunately smothering the fire didn't require help from the fire department. I called marcotte Ford. They told me it would cost $85 just to look at it. I called the Ford corporation. Ford refuses to take accountability. The least they could do, is disable the button so there isn't risk of starting another fire. Consumer stated seat coils short circuited and the damage is inside and out. Consumer paid over $300 for after market solution.
At approximately 57,000 miles the left (drivers) power seat suddenly stopped working. It will not move forward or back but is locked in it's current position. Convinced this should be considered a safety issue, I took it to my local Ford dealer for the service work. They advised since the vehicle is out of warranty that this repair would not be covered. The motor that has go bad can only be obtained by buying the entire seat assembly at close to $1000 which I can't afford.
The contact owns a 2012 Ford Mustang. While the gear shifter was shifted into the neutral position, the front driver seat was lifted and collided with the parking brake. As a result, the parking brake was disengaged, the vehicle rolled away in the forward direction, and crashed into a fence. There were no injuries and a police report was not filed. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 86,000.
On 02-25-2014 at approximately 0800 my wife ([xxx]) was driving our 2012 Ford Mustang GT, she turned on the heated seats and was traveling North bound on ga hwy 49 when the seat warmer malfunctioned overheating and burning a hole through the leather seat back, causing a first degree burn to the bottom left flank of her back. On 02-27-2014 we took our 2012 Ford Mustang GT to riverside Ford/Lincoln in macon, ga we advised them of the incident, they charged us $95 to inspect the electrical system and determine what caused the seat warmer to malfunction and burn a hole through the seat back and cause a first degree burn to my wife's back. Riverside Ford stated the circuit for the seat malfunctioned/failed causing the seat warmer to overheat and burn a hole through the driver's side seat back. Riverside Ford stated our Mustang was out of warranty and we would be responsible for repairing/replace the driver's side seat of our Mustang at a cost to us of $1,142.36 (parts $715.76, labor $350, misc. $26.50, and tax $50.10). I called the Ford customer relationship center (1-800-392-3673) spoke with a representative and opened a case (case #: [xxx]) they stated there were no recalls concerning the seat warmers in the Ford Mustang's and there was nothing they could do for us concerning replacing/repairing the drivers seat in our vehicle but they would be looking into the problem. They did advise us to save our seat when we pay to have it replaced in case there is a recall at a later date. I am glad my wife was not more seriously hurt than she was and that she turned the seat warmer off before the vehicle could have caught on fire while she was driving on the highway and possible causing an accident or harming other motorist around her. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Chicopee, MA, USA