This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Mustang. The contact stated that while driving at speeds above 55 MPH, the front end of the vehicle would violently shake and vibrate. The vehicle was taken to the local mechanic who replaced the brake pads and brake calipers however, the failure persisted. The mechanic later informed the contact that the steering box was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 93,000.
The steering wheel will turn from right and left uncontrollable driving into a rain storm the steering wheel turned all the way to the left L could not hold the steering wheel spun me around three times and hit a guard rail
My 2011 Mustang when driving at around 40mph the traction control light come on and the front end starts to wobble it don't happen all the time. I took it to have it check and was told the rack and pinion needed to be replaced. The don't have but 56000 miles. I did some research and found out Ford recall several vehicles with this same problem. From what I found out that it might be a heat over the electric gearbox
I was driving at approximately 35 mph when the vehicle started vibrating with traction control lights coming on. Pulled into a parking lot turned off car and ran fine afterwards. I have had to pull over on several occasions due to the same problem. Then I had my 10 year old in the car on the highway.. I was just getting off the on ramp onto the highway at approximately 60- 65 mph and the car started vibrating with traction control light blinking on dash. It was scary. I had to pull over to the side of the highway turned the car off and back on and prayed we would make it home safe. Now the steering wheel is constantly sticking not gliding as I drive. Sticks more when moving steering wheel to the left. My 2011 Mustang only has 57,00 miles on it. After reading other complaints, a lot of other people are having the same issue with their 2011 Mustangs. Come on Ford, help us! you recalled other models but not the Mustang. I can't afford $3000 to fix and this is a continuous problem with the Mustang and you left us out of the recall. Back up your defective sensors and parts and replace the bad before someone loses their life. Our life is in your hands. Please help with this problem, this fix! please include the recall on the 2011 Mustangs ! keep our families safe!
Electric brake system. Started car began backing out of my garage it displayed on my dash, steering failure. After resurching, I found this has been a problem on several Ford vehicles and has caused death. Plus they cost to repair is insane. They car only has 118,000 miles. Please help!!!!
- Martinsburg, WV, USA
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While turning in a parking lot the power steering failed. The steering wheel was locked upside down and the wheels were locked to the right. I restarted the car and the problem resolved. I went into a store and when I came out and started the car again the same thing happened. Three restarts did not resolve the problem. I finally manually cranked the wheel until I heard a loud thud and then restarted the car again at which point the issue resolved. I drive 110 miles each way to work. The Mustang has 68,000 miles on it. This is a safety issue that can get people killed. There have been recalls on other models in the same year by Ford with the same system. I will be trading the car asap. These cars are death traps and nothing is being done about it. This is a documented issue multiple times.
Intermittent steering issues with the electronic steering, which causes the steering wheel to violently jerk out of your hands while driving. When it fails, its near impossible to turn the wheel. Happened several times in all driving situations - driving on the highway, stuck in traffic, pulling into a parking space, etc. It's extremely dangerous for my family, and ridiculous Ford hasn't issued a warranty for their steering issue.
The contact owns a 2011 Ford Mustang. While pulling into the driveway at 5 mph, the power steering failed and seized without being able to turn the wheel. A message that stated "service trac control" and other unknown warning indicators illuminated. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 51,000.
When car started and I put it in gear it started going but steering wheel would not turn( it was not in locked mode.)it flashed check trac system -chech engine cut car off then back on it was ok. Later I tried to crank it, it wouldnt start read where if you got out locked with key waited till lights went off unlocked it with key it would crank did this and it cranked took it to Ford place put it on computer said was a problem didnt know what would have to check every wire in car could cost up in the $3000 or more. Still doing the dance to crank car. Works most of the time sometimes have to do it twice. The steering has done the not working thing like 3 more times just hope the steering wheel does not lock up while I"M driving I have done everything they suggested on line but it hasnt fixed the problem there are a lot of cars that are doing the not starting seems to be the security system causing the problem like tho the Ford place knows nothing about the problem. Suggested I get rid of the car which I cant afford to
Complete power steering failure. Research on forums indicates that this is a very wide spread, high impact, and unsafe issue. Many other models from common year have had recalls for steering issue. This is also a very costly fault. The failure happened when making a sharp turn. Shut down and disconnect then restart did not clear the fault. Dealer only says steering column, I'd like to track what in the steering column (which sensor) failed and is there a trend with a common sensor or assy in the other models that were recalled.
The contact owns a 2011 Ford Mustang. While driving 50 mph, the ABS independently engaged and the vehicle pulled to the right. The advancetrac (electronic stability control system) indicator illuminated. The dealer diagnosed that the steering angle sensor failed and the electronic power steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 62,000.
My electronic power steering has failed 3 times-the car engages the brakes without warning and pulls to one side.then the "service the advance trac warning light "comes on. I have read that there are major safety issues with these electronic power steering rack assemblies.I am concerned about the my safety.I have read of total failures that have resulted in crashes and injuries.Ford has refused to give me any help-they want to charge me about $3500 for the repair.I filed my complaint earlier today verbally with your team-complaint number-10967970
When turning steering wheel during parking would hear a clunk sound. When vehicle was at dealer for transmission issue and recall work, dealer advised that the steering column needed to be replaced.
The contact owns a 2011 Ford Mustang. While driving approximately 50 mph, the steering wheel locked up and the advance track light and service steering now light illuminated. The vehicle was coasted to the side of the road and was later towed to the contact's residence. The contact notified a local dealer and secured a repair appointment for the following morning. The manufacturer was not made aware of the failure. The failure mileage was 104,000.
Intermittent loss of power steering while driving. Have to constantly try to turn off car and restart to get the electronic power steering to work again. Lost power steering on the interstate with kids in the car and ended up in the grass, almost taking out the guardrail. Ford dealership says there have been 450,000 2011-2012 vehicles that have been recalled for this exact problem and part, yet somehow the Mustangs weren't in the recall. Dealership quoted $1500 to replace the same part that is being recalled on other vehicles. I have read many other people are having this problem with the same Mustangs. I'm afraid to drive my kids and family anywhere in this car! it's an accident waiting to happen!!
The contact owns a 2011 Ford Mustang. While driving approximately 50 mph, the steering wheel lost power. The contact pulled to the side of the road and had the vehicle towed to home. The contact called a local dealer and was informed to take the vehicle to a shop for diagnostic testing. The manufacturer was made aware of the failure and advised the contact to have the dealer diagnose the failure. The vehicle was taken to the dealer. The failure mileage was approximately 45,000.
When the car was about 3 years old, I started to feel a quick loss of power in the steering when making a turn. It had only lasted a second and only happened at low speed in parking lots but happen while I was driving so I took it to the Ford dealer in fullerton ca. They said it was a software problem and they updated the software. The problem disappeared but then reappeared about a year later. I continued to drive it cause it was only occasionally at low speed for a half second in parking lots. Then in the morning of October 16, 2015, the steering of the car locked while I was in the middle of the street for about 5 seconds. Two yellow warning lights then came on in the dash and the steering released. One warning light said "service advance trac." I slowly drove it to the Ford dealer in fullerton on residential streets since it was nearby. I no longer felt safe to drive the car. I told them the problem. They kept the car until October 20. The mechanic told me he had to change the entire power steering system because of an internal failure and the charge to me was $1733. I complained but had no choice since I needed the car repaired. I have seen very similar complaints on the internet about other Mustangs. Ford recalled several other models earlier this year for the same problem; 'a potential intermittent electrical connection in the steering gear' that Ford says 'might result in the loss of electric power-steering assist while driving.' These models included 2011'2012 Ford Fusion, 2011'2013 Ford Taurus, 2011'2013 Ford flex, and 2011'2013 Lincoln. I believe Ford knew of the problem but decided to pass the cost of repair to affected customers rather than do the recall of that model. This risked the life of myself and others because it resulted in a loss of control while driving. I believe I am entitled to the cost of this repair from Ford. Thank you.
The contact owns a 2011 Ford Mustang. While driving at approximately 25 mph, the contact turned the steering wheel to the right but the vehicle did not turn. The failure recurred numerous times. The contact also stated that the front passenger side air bag warning indicator illuminated continuously. The vehicle was taken to a dealer, where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000. Updated 7/28/15 updated 10/17/2017
While driving, the power steering assist failure indicator came on along with the service advance-track indicator and then the steering wheel locked completely. This forced me into oncoming traffic and with no ability to steer the car at all. I was forced off the road because I could not change direction at all and ended up hitting my head, elbow and knees. After calling the Ford dealer, they informed me that there was a "tsb" about it but no recall. The dealer then went on to tell me that almost all the Ford vehicles had been recalled for the same problem, except the Mustang even though they see more of this problem in Mustangs than any other model. They then quoted me over $3,000 to have it repaired. This problem, in my opinion, could've killed me and I'm shocked that it hasn't cost any else their life.
While attempting to make a lane change on the freeway at 70 mph, , I had to make a correction and move back into my original lane due to someone wanting to change into the same lane at the same time. The front end swayed back and forth out of control. Almost had an accident. This happened again at 65 mph on 09/14/2012. On 10/03/2012 I bought the car into the dealership I bought the car from. They investigated this problem and said the Mustang V6 model has a tendency to do this and said it would take about $700 in parts and labor to possibly fix this problem.. I filed a complaint with the Ford district manager and he disagreed with the dealership saying there are no handling problems with the 2011 Mustangs.
A D V E R T I S E M E N T S
- Cumming, GA, USA