This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Mustang. While slowing down to make a left turn at approximately 5 mph, another vehicle crashed into the front driver side of the contact's vehicle. The air bags failed to deploy. The contact sustained injuries to the neck, back, knee, and head that required medical attention. Additionally, three passengers that were in the other vehicle also sustained unknown injuries that required medical attention. A police report was filed. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
Front drivers airbag light on. Called Ford to get it fixed and was told by both dealership and the warranty department that I would have to pay $150 to have it tested. Depending on what the test showed I would be given the cost to repair. Have extended warranty with Ford too. They all stated that it probably would not be covered which can run me up to an additional $300. I have paid to have an extended warrant as well as pay them to service my car. The passenger seat electronics has already failed and had to be replaced. The clip on the exhaust broke and had to be replaced. Now the drivers side electronics is breaking. The seat will not move. Ford will not take ownership of poor quality. Now bigger concerns with all the airbag recalls as to why the 2011 have not been recalled!
When I am braking at about 3-5 mph the car will lunge forward (feels like I was rear ended but no cars behind me) occasionally I will go to accelerate and can't get above 15 mph I have to turn the car off and back on then it's fine. The air bag light off for the passenger seat will come on even with a 250 lb person sitting there, I have had people try to shift their weight but it still comes on after 5 minutes of driving it goes away. The peddle pressure to the brakes feel low and I have tapped my brakes and the ABS activated causing the brakes pulsate at 25 mph. The driver side engine will intermediately sequel and the car will idle extremely rough, it does it mostly at idle but I have had it happen at a stop light after 1 hour of driving. Also I always feel a ton of engine vibration on the brake pedal.
The contact owns 2011 Ford Mustang GT. The contact stated that while driving 100 mph, the vehicle failed to shift into 5th gear. The passenger side airbag sensor also periodically illuminated. The vehicle was not taken to the dealer and the manufacturer was not notified. The vehicle was not repaired. The failure mileage was 4,000 and the current mileage was 6,456.
2011 Ford Mustang V-6 after owning for about 2 months, we noticed that on occasion the "pass air bag' light in the overhead would flicker on indication that the passenger airbag system is disabled. After a few weeks, the light became more consistent to the point that it would remain on for the majority of the duration of any trip. Made a trip to the shop and the system was "re-zeroed". no issues for a few weeks and then the issue started again. Back to the shop and told that this is normal operation of the system due to my wife weighing ~105 - 110lbs. Went home and read the drivers manual to see if this feature of the system was described. Found a procedure in the manual for training the system to identify the weight of a passenger to the system. Followed the procedure. Again the system operated as expected for about a week and then started again. Back to the shop and again told that it was normal operation but Ford was again E-mailed. Response was to perform the procedure in the drivers manual. If this failed to work additional testing to be performed. Repeated the reset procedure 2 more times and returned to the shop with the same results. While sitting in the drive way of the dealership the airbag light was witnessed by the service manager flashing on and off with the car in idle and my wife properly restrained. Additional testing has been performed and all tests have been passed. The dealership is planning to replace the seat pad/bladder when the parts are released by Ford. This will be in early December at best. I am currently being told by Ford to pull over and have my wife ride in the back seat of our brand new car when the light illuminates.
A D V E R T I S E M E N T S
- Antelope, CA, USA