This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was on my way to go do a clients hair on dec 1 2022 I was tragically hit by the airbag at a 2,000 force pressure My left side of my jaw is in pain As well as my skull I also have a condition on my chest musculoskeletal
In December 2018 my car began to make crunching, squeaking and chirping sounds coming from the front suspension when driving slowly over uneven surfaces, small cracks in road, going slowly over speed bumps or up driveway ramps. There is also a noticeable shimmy in the steering wheel at over 30 mph. In January, my Ford service advisor told me I need to replace both front control arm assemblies for approx $1,700 which comes as a huge shock to me considering my car has only 14,000 miles on it!!! I went home to do some research found a tsb for the replacement of the front lower control arms with a re-designed control arm with upgraded ball point shaft and hydro-bushing. Tsb# 09-24-16 link: Https://latemodel.cachefly.net/downloads/tsb05-14/tsb09-24-16.pdf there are literally thousands of complaints on websites and blogs across the internet written by other Mustang owners who have faced the same problem and had to find less costly and possibly dangerous aftermarket solutions. Apparently Ford has known about this defect since 12/2009, has engineered upgraded replacement parts and yet has not moved to proactively replace these dangerous suspension/steering parts since then. Apparently, they are waiting until a customer comes in with a complaint to notify them! a driver could reasonably think this offending sound is just a natural squeak on an aging car and choose to ignore it until the thin original ball joint shaft gives way causing an accident or even a fatality. I've already spoken with Ford customer service supervisors and the Ford dealer who both say there's nothing they can do about having Ford fix this without putting the full cost and burden on the customer. This is a terrific opportunity for NHTSA to compel Ford to get these dangerous parts off the many cars still operating with these admittedly substandard parts. Thank you
A D V E R T I S E M E N T S
- Anaheim, CA, USA