Basically, I first noticed the paint bubbling up on the front exterior edge of my hood about 1 1/2 years after buying the car new. It was repaired under warranty but the gentleman at the body shop said that he'd seen it many times on Mustangs and other Ford models and that the problem most likely would return and it did. After reporting it a second time, I tried to claim for a new hood from Ford but they flat out refused. I also reported it to Military AutoSource on Long Island, New York (the boss actually) and he bent over backwards to help me get a new hood but they refused him as well.
Fortunately, I purchased the extended warranty because I've had other problems with my Mustang, the most serious being the play/backlash in my rear differential being way out of limits. It's supposed to be between 0.2 and 0.3mm. I had to get a second opinion from another certified mechanic who checked it properly and found that the play/backlash was almost 5mm. This is what has been causing the "clunk" in my drive train. Fortunately, the boss at Military AutoSource contacted a top mechanic at Ford to get the info I needed to get the differential adjusted/repaired.
I initially wanted to buy the new Dodge Challenger when I saw it advertised BEFORE the new Mustang appeared in late 2003. I even had the Challenger on my PC wallpaper, but once I saw the Mustang, I immediately changed my mind and my wallpaper. Then in 2009, I finally got one. I'll always do my best to take care of it but because of Ford's attitude and lack of customer service, I'll never recommend ANY Ford to anyone. At Ford, QUALITY IS APPARENTLY NOT JOB 1.
Just noticed today, the rust has made it's way to the exterior from the underside and now the paint has started to peel and in no time the whole front of the hood will be white, instead of the original Candy Apple Red color. If Ford is aware of this, there should be some recourse to car owners and responsibility taken for their actions.
The issue is occurring on all sides of the hood. I had to repair one side myself as I was told Ford would not cover it. Now it is happening on the front side and the passenger side edge of the hood.
- Michael M.,
Bartlesville, OK, US
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Basically, I first noticed the paint bubbling up on the front exterior edge of my hood about 1 1/2 years after buying the car new. It was repaired under warranty but the gentleman at the body shop said that he'd seen it many times on Mustangs and other Ford models and that the problem most likely would return and it did. After reporting it a second time, I tried to claim for a new hood from Ford but they flat out refused. I also reported it to Military AutoSource on Long Island, New York (the boss actually) and he bent over backwards to help me get a new hood but they refused him as well.
Fortunately, I purchased the extended warranty because I've had other problems with my Mustang, the most serious being the play/backlash in my rear differential being way out of limits. It's supposed to be between 0.2 and 0.3mm. I had to get a second opinion from another certified mechanic who checked it properly and found that the play/backlash was almost 5mm. This is what has been causing the "clunk" in my drive train. Fortunately, the boss at Military AutoSource contacted a top mechanic at Ford to get the info I needed to get the differential adjusted/repaired.
I initially wanted to buy the new Dodge Challenger when I saw it advertised BEFORE the new Mustang appeared in late 2003. I even had the Challenger on my PC wallpaper, but once I saw the Mustang, I immediately changed my mind and my wallpaper. Then in 2009, I finally got one. I'll always do my best to take care of it but because of Ford's attitude and lack of customer service, I'll never recommend ANY Ford to anyone. At Ford, QUALITY IS APPARENTLY NOT JOB 1.
- trk516, Apo Ae, UK