This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving my Ford Mustang GT premium with the bullitt package at highway speed the hood suddenly opened and was caught by the safety latch. I reported this incident to jarrett-gordon Ford winter haven and they adjusted the hood latch. Unfortunately, this did not correct the problem and I had another occurrence of the hood opening at highway speed in which the safety latch prevented a potentially serious accident. I again took the car back to the same dealer - jarrett-gordon Ford winter haven and this time they replaced the hood latch mechanism. This corrected the problem and no further incidents occurred.
The contact owns a 2008 Ford Mustang. While driving at 40 mph during inclement weather, water leaked onto the front passenger side of the vehicle. The failure recurred on multiple occasions. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.
After exiting the vehicle on 9/30/14, the driver's door refused to latch after attempting closing the door several times. The vehicle was not in an accident and there is no body damage whatsoever. As this incident has never appeared before, I called my servicing dealership and reported the problem. They instructed me to have the vehicle towed to them since they said it was obviously not safe to drive. After a brief time on hold on the call, the dealership said they could not perform the work until October 3, 2014 and that, in fact, it was safe to drive until then. They instructed me to slowly "pull" the door shut instead of the normal closing operation. This did, in fact, work and the door remained closed, but I did not feel comfortable with this solution since, I felt, that either: 1) the door could swing open at any time or 2) the door would not open and I could become trapped inside the vehicle due to the malfunctioning door operation. I returned to the dealership on October 3, 2014 and they informed me that it should be covered under warranty because of the safety issue nature. Unfortunately, the dealership has informed me: 1) that they cannot repair this serious safety issue until 10/10/14 and 2) that they will not perform the repair under warranty. I did report this safety issue to Ford Motor Company through their corporate hotline found on their website, but they insisted that I "work through the dealership."
Paint on underside and front edge of the hood is bubbling up, also the paint is delaminating around the rear glass, the rear qtr glasses are delaminating, the inside rearview mirror glass is losing its backing.
- Pocomoke City, MD, USA
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Shortly after the warranty on the vehicle expired I noticed paint bubbles on the front lip of the hood. I was still two years away from paying off the vehicle. I brought the car to the dealership where they took photos and recommended a complete hood replacement. Ford refused to fund even a portion of the cost to fix the problem. Internet Mustang forums have multiple threads about this problem. Apparently it began with model year 2004. I contacted Ford directly and was told they would not help me. I contacted the Massachusetts attorney general's office. They contacted Ford and Ford refused to talk to them about the problem. They sent me and the mass ag a letter stating that they would not help and they would not talk to us about the problem anymore. The problem continued to progress throughout the entire hood. I was recently forced to purchase an aftermarket hood because the paint was gone from several sections of the stock hood. I attempted to purchase a new stock hood but the dealership said that the problem would probably happen again on the new hood.
My paint located near my hood pins is bubbling due to oxidation/rust mainly, from what I have read, is due to the wrong part. Ford or shelby have denied my multiple requests, even wiring warranty dates, to resolve this issue. Multiple 07-08 Mustang shelby GT's have this same issue and neither company can provide a solution or deal with this issue. Please help us owners keep our cars nice without having to pay out of pocket and be covered under warranty. Thank you for your time.
After heavy rainfall, I found that there was water leaking in through dash behind the glove box on passenger side of my vehicle allowing water to build up in the passenger side floorboards/carpet. It was unknown originally where water was coming from but after most recent storm, while I was driving vehicle, water literally started falling in and on to floorboard directly from behind glove box, coming in at steady stream, soaking passenger side carpet/floor mat/jute. I have personally looked up this issue and found several complaints of other Mustang owners dealing with same issue and mentioning that Ford has produced a bulletin for this issue but not a recall.
Driving on interstate highway at 70 mph in very high crosswind conditions when the hood began to vibrate wildly and the latch released. Secondary latch caught the hood before it completely flew up. I slammed the hood shut and was able to complete my trip but the high winds still made the hood shake and vibrate. Today there is no wind and I drove the car at interstate speeds with no vibration at all.
A D V E R T I S E M E N T S
- Macon, GA, USA