This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had a massive tire blowout (outer sidewall) on the highway today, did not hit anything, driving around 65mph, tires are about 2 years old and only run in the summer on a 2007 Ford Mustang, tires have about 10,000 miles on them, car is well maintained all equipment including TPMS working. Tires are achilles atr sport 235/50 R18 101V, tire that blew had dot 5kss VA24. I have plenty of pictures as documentation, please let me know course of action. I am located in derry nh, usa. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Hit a sink hole traveling South bound on interstate 65 on Friday May 23, 2014 at approx 1400. Both passenger side wheels and tires were damaged along with alignment.
Purchase 2007 Mustang new and immediately began having low tires every other day, dealer told me it was normal, never did anything. Had to re-inflated tires at least twice a week. Felt rough handling and dealer said was normal because car is a sports car. January 2013 all 4 pirelli P6 tires simultaneously split, tore, and sidewalls developed instantaneous rips and all tires went flat within seconds causing me to lose control of my car, hit my head before regaining control and stopping car. Vehicle had to be flatbed towed first home and then to a tire dealer after my dealer wouldn't help me, Ford motor wouldn't help me, pirelli tire wouldn't help. I had to replace all 4 super expensive tires plus the additional flatbed tow, installation and balancing and this has been a problem Ford and pirelli knew about since 1993 but intentional kept installing the defective pirelli P6 tires. I was blessed to escape with my life! what if I'd been going faster or on the freeway? the president of pirelli tire company, president of Ford Motor Company, and Ford motor credit as well as my car dealer all blatantly ignored me and refused to help me with the defective tires they knew about all along. Fourteen years before my dealer sold me my Mustang they knew about the defective pirelli P6 tires and their destined ultimate failure yet still intentionally sold the Mustang to me with the defective tires recklessly endangering my life to save money for themselves, how sad. Then unable to pay my car note on time because of the unnecessary financial burden of having to replace all the tires, Ford motor credit who knew all along and was told by me, chose to lie to the court about why I was late making my payment and took my Mustang away from me that I had been faithfully paying for over 7+ years. I lost my dream car because of greed by Ford motor, pirelli tire company and Ford motor credit!
I was driving my 2007 Ford Mustang (V6) on the highway (rt 202-pa) when the "low tire pressure" indicator light came on. I pulled off at the first available exit (chesterbrook blvd) and when I turned onto the over pass my rear passenger tire exploded leaving the rim completely exposed. Had the car towed (police came because car was in dangerous spot) and changed the tire. Approx 6 hours later I checked the pressure in all of the tires (was within limits) and set off home on pa turnpike. 2 miles on the turnpike my drivers front wheel went completely flat. Had to have the car towed to my home. All the tires stem valves on my factory installed pirelli P zero nero tires were rotten (all except my rear driver wheel which was replaced due to a separate flat approx 6 moths prior). Per consumer reports website, the tire stem valves were recalled. (08tr414030). I have the 3 valves in my possession. I was never notified about the recall. I remember the news of the rollover deaths in 2008. The Ford service shop I took the car to (tom masano Ford, reading, pa) denied knowledge of the defect or recall. Blamed it on an impact or "driving the car through something deep". I wound up getting all of my tires replace at pep boys. (I have the tire dot and VIN but do not have access to them at the moment. I can provide if contacted.)
- Wyomissing, PA, USA
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I own a 2007 Mustang GT and have had two flat tires due to valve stem failures. The first broken valve stem occurred on June 13, 2009. I assumed that it was a fluke that the valve stem broke, but today I had the same thing happen again. Luckily both flat tires have happened when I was traveling under 55 mph. This could have been a accident if I was on the interstate driving at a higher rate of speed.
2007 Ford Mustang recall notice about the tire valve stem being recalled due to cracking. Took the vehicle to the dealership, they took about 5 minutes and looked at the valve stems and said they were fine. Few weeks later we got a low tire pressure sensor warning. Went back to the dealership. They said the right rear tire just had low air pressure, they put air in it and charged for their inspection" the next day the light was back on....went back to dealer, they said the sensor is unreliable and they see nothing wrong so we had them balance and rotate the tires. Oct 4th driving 65 mph down I-20 right rear tire blew out; almost lost control of car, ran out across the grass to get the vehicle stopped and under control. Took the tire to the dealer the next morning; they say is blew because it was low in air??? no low pressure light" they already worked on the same tire 3 times...they still refuse. Took tire to a tire store: Facts are: Tire valve stem is cracked and was on the recall, air leaked out suddenly and the tire exploded! they also mounted weights on the outside of the mags when they balanced the tire, one weight was actually dug down into the rubber, also, possibly causing the air leak. We had all valve stems replaced, all four were cracked and we found out the only way to truly inspect them was to remove the tire off the rim which the dealership never did do. We are out $275 for two tires, valve stem replacements, balancing and the labor for all this that should have been repaired and handled by the dealership for free due to the recall......not to mention that if he had flipped that car and gotten killed what we would be facing. Poorest customer service I have ever seen; dealership should be shutdown by dmv for safety violations and not properly handling a recall notice. (we had to replace two tires because they have 30,000 miles on them and we did not think it would be a good thing just thing to put one new tire on the car!
In early 2007, I experienced the first loss of a tire under mysterious circumstances. I was traveling along at about 60 mph when I experienced sudden loss of pressure in a tire. This was not preceded by any "audible chime". perhaps I could not hear same because of traffic noise. Over the next 3 months I went through a similar experience on 2 other tires. I went to the internet and found that other people with similar cars had apparent valve stem failure. By this time I had noticed a valve stem with a crack in it. Went to my Ford dealer and placed a warranty claim with Ford. Was promptly turned down and treated badly by the dealer service mgr., also. I then filed a better business bureau claim and suddenly Ford and the dealer wanted to settle. The settlement was in a satisfactory amount. Whenever a vehicle suffers a sudden tire failure, some risk to the occupants is likely to follow. Apparently no one has been killed in relation to this problem, thankfully. My Mustang was built in February, 2007.
The contact owns a 2007 Ford Mustang. The vehicle has pirelli tires. The contact stated that three tires failed due to the loss of tire pressure. The dealer replaced the first tire failure; however, they would not replace the second one. The contact had to purchase a new tire. Recently, a third tire has failed. These were the original tires that were equipped on the brand new vehicle. The contact did not know the remaining tread depth. The vehicle was not driven over any potholes or any other road hazards to cause the failure. No maintenance or service was performed on the tires. The tire size was unknown. The failure mileage was 12,789.
I currently own a 2007 Ford Mustang with 13,500 miles on it. Less than a year after I bought the car I had only 5,000 miles on it and my tire pressure monitor system went of on a mild September day. I pulled over at a gas station less than a block from when the sensor light came on and found the left rear tire valve stem was cracked at the base where it seats in the rim. I filled the tire and made it another block to a tire repair store, where they replaced actually two valve stems that were bad. I immediately went to my local Ford dealership where I bought the car and complained. I was told to call the tire manufacturer as if I was some dumb woman. As a woman working in a mans field as a mechanic I know that tires do not come with valve stems tires come as tire and I argued that with the dealership. They finally agreed to look at the car, and found that the tire going flat ruined the tire pressure monitoring system band and damaged the sidewall of the tire. They agreed to replace the tire pressure monitor band and ordered a replacement tire for me. Just a week ago with the 13,000 miles on the car I had the same problem again with the tire pressure monitor system going off and I immediately checked the valve stems and found another valve stem that was cracked apart. I went back to my dealership and they question why it was the left rear tire again as I replied that I had my tires rotated and then they asked if I had "curbed" the car or tires. I laughed and commented on the lack of scuff marks on the tires. Once again they relented and replaced the faulty valve stem at no charge. I am beginning to feel unsafe in my own vehicle and recall the issues that Ford had previously with tires and accidents. I do live in the midwest where there is a regular occurrence of snow and ice and I would imagine getting a flat going 55 on a local highway in the winter would be devastating.
I recently had a valve stem blow on a huge bridge in jacksonville Florida. My car is a new 2007 Ford Mustang., with only 6,000 miles. I had to purchase a new tire to drive home. I took the tire back to the dealership and they inspected my tires to find another valve that was cracked and bad. What is being done? how do I get re-imbursed for the tire that I had to purchase.
I had filed a complaint a few weeks ago ( ODI# 10192797) about the power steering pump failure on my 2007 Mustang GT which had 270 miles on it. The dealership replaced the pump under the warranty and I had mentioned a problem with the front end also. I returned the car to the dealership and to my dismay, was told that they had to replace my front struts, they explained that this was the cause of my alignment issue. They further explained to me that they think that while my car was being transported via train, that they tied the car down too tightly causing stress on the struts and casters causing the alignment and steering wheel issues. The work has been completed and covered under warranty and although the alignment issue has been solved and the steering wheel back in its normal position I have noticed a thumping noise from the right front when going over bumps, almost like a bad strut mount or something. In all fairness to the dealership who is fixing my car, they have been excellent with me and this has all been covered under warranty. My car now has 1,700 miles on it and am worried I may have to swap it out for another which I really do not want to do at this point, it took a lot of research to mix and match all the colors and the options that my car has.
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- Derry, NH, USA