This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
there was a recall for my airbag in may of 2015, i purchased the vehicle in june of 2015. in october of 2015 i was involved in a serious MVA. my airbag did not deploy properly and the metal shards cut my face open. along with the faulty airbag my seatbelt did not lock up properly and i was almost ejected out of the vehicle. i started receiving mail and phone calls about fixing my faulty airbag in january of 2016. i had no idea there was even a recall for my vehicle until after my accident.
The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA Campaign Numbers: 19V001000 (Air Bags) and 15V319000 (Air Bags) and requested to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA Campaign Number: 19V001000 (Air Bags) and 15V319000 (Air Bags) and requested to be removed from the recall distribution list. The local dealer and manufacturer were not contacted. The contact has stated that the vehicle belonged to her late uncle and was stolen. The vehicle is no longer exists and is not in her possession.
The contact owns a 2007 Ford Mustang. The contact received notifications of NHTSA Campaign Numbers: 15V319000 (Air Bags) and 19V001000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
The contact's son owned a 2007 Ford Mustang. The contact stated that while her son was accelerating from a stop, another vehicle had crashed on the driver's side of the vehicle. The air bags did not deploy upon impact. The contact's son was knocked unconscious and taken to the local hospital. The contact's son was treated for a head contusion and bruising to his chest and abdomen. The other driving was taken to the hospital in critical condition; however, his injuries were unknown. A police report was filed at the scene. The vehicle was towed from the scene to an independent mechanic. The manufacturer was notified of the failure and they offered no assistance. A dealer was not contacted. The vehicle was destroyed. The failure mileage was approximately 140,000
- Columbia, MO, USA
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The contact owned a 2007 Ford Mustang. The contact stated that while driving approximately 45 mph, the driver side airbag erroneously deployed causing the driver to lose control of the vehicle and crash into a concrete wall. The driver of the vehicle was the contacts daughter. During the incident, the driver sustained an injured right arm which required medical treatment. A police report was taken at the scene and the destroyed vehicle was towed away. The manufacturer and local dealer (unknown) were notified of the failure. The cause of the failure was not determined. The failure mileage was 102,000.
I don't own this vehicle anymore. Can the recall notices stop. You have only been sending them for years. Again. I don't only the vehicle anymore. Therefore I can not do anything about recall notice except throw it out. Send it to the new owner.
The contact owns a 2007 Ford Mustang. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Battlefield Ford (8820 centreville rd, manassas, va 20110, (888) 698-0893) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2007 Ford Mustang. The contact received a recall notification for NHTSA campaign number: 17V024000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Gallagher Ford (4613, 650 30th St, elko, nv 89801) performed the recall repair on February 15, 2019; however, they used a faulty component that caused the air bag warning indicator to illuminate. The dealer had the vehicle ever since and was awaiting the parts to perform the recall repair. The manufacturer was notified of the issue. The vehicle was not repaired. The contact had not experienced a failure. Parts distribution disconnect.
I had both driver & passenger side airbags replaced at bob swope Ford in elizabethtown, ky 42701. The last one being done on the passenger side in March 2019. I have been getting these notifications that say I haven't had it done. I called bob swope Ford and they acknowledge that it has been done and they can't do anything about it. I have been telephoned and I have told them where I had it done and I am still getting notifications. Can someone please help me resolve this issue?
Lakewood Ford replaced my recalled airbag with a newer recalled airbag. I was in a car accident, May 11, 2018 on fairbanks & tst, 0600am, this airbag over exploded, and burns. I have serious injuries from this airbag. My hands were burned, left wrist broken, all fingers, wrists sprained & burned, still soar. Tbi, 2+years to heal. Burned through my coat, clothes and brazier, burning my breasts. My injuries are too many to list, including ptsd, severely. The doctors said this was like a grenade blowing up in my face, as bad as a military injury. Could not chew food for months, caused copd, also. I have alot of pictures and doctors visits, xrays, catscans, me is, etc
The contact owns a 2007 Ford Mustang. While driving approximately 60 mph and attempting to pass another vehicle, the front driver's air bag deployed without warning. There were no injuries. The dealer and manufacturer were not made aware of the failure. The contact called an attorney and was referred to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 120,000.
The contact owned a 2007 Ford Mustang. While driving 25 mph, the contact's vehicle was struck by another vehicle on the front driver's side. The air bags deployed and metal shrapnel poured out. The contact was informed that the driver's air bag was replaced. The contact sustained left arm injuries that required medical attention. A police report was filed and the vehicle was towed to a tow yard. The vehicle was deemed a total loss by the insurance company. The manufacturer was notified of the failure. The failure mileage was approximately 45,000.
Takata recall. The contact owns a 2007 Ford Mustang. The contact received recall notifications for NHTSA campaign numbers: 15V319000 and 16V384000 (air bags). The contact stated that the recall repairs exceeded a reasonable amount of time. The dealer (bommarito Ford, 675 dunn rd, hazelwood, mo 63042) stated that the parts were not available. Pundmann Ford (2727 w clay St, St charles. Mo 63301) also confirmed that the parts were not available; however, the manufacturer was contacted and stated that the parts were available. The contact had not experienced a failure. Parts distribution disconnect.
I am still receiving airbag notices and Ford has not supplied the necessary replacement airbags to my dealership. It has been over 3 years of notices. Ford customer service does not respond. I cannot access anyone by phone or online. I want the notices to stop or to include the info about when the airbags can be replaced. Ford is placing this customer in daily danger. One customer service rep even told me to keep driving my car, it is ok!!! the notices say replacement is urgent but do not supply the airbags to dealerships. Ford is scamming this customer.
Takata recall Ford has been sending me recall notices. Urgent, scary but Ford lies and still does not have the replacements. I am being harassed by weekly notices. I have been to many dealerships, no parts. Ford is deceptive about these repairs. Please make the company stop sending me panic mail until they supply the parts. This is criminal, after 3 years!!!!
Takata recall based on my experience, Ford Motor Company is dissolving itself of any responsibility after sending a letter out that states parts are available. However after notifying dealer of letter from Ford over three weeks ago and hearing nothing, call Ford whose representative says it is my responsibility to get dealer to get the part and schedule the repair. Since calling the dealer over 3 weeks ago with what appears to be no action what am I to do next. It is evident that the government has lead Ford to believe they have done all they need to do with a letter "campaign" so where does that leave the individual that may be injured with defective equipment. Will a letter campaign pay medical bills or look after my family death. Any suggestions"????"
A D V E R T I S E M E N T S
- Mullica Hill, NJ, USA