This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have done all my airbag recalls and the light came on a few months ago and is steady flashing. Called Cresent Ford in High Pint and they looked up my VIN and my car replacement history. They told me it had been replaced but it was still under warranty and to make an appointment to have it looked at. Made an appointment, which I may add I had to take the day off and drive 40 mins one way, I was told by [XXX] that I had to pay for a diagnostic test because it may not be the airbag and they refused to look at the car until I paid for a diagnostic test. I continue to receive airbag notices and if I was told on the phone this was under warranty. If there are problems in the past with airbags and in the future, we have problems why should this not be covered and looked at by Ford at cost to them to run a diagnostic test. This is absurd. Had this happened to me 3 months ago I NEVER would not have purchased a 2010 Mustang if this is how you do your customers for your defective parts. Also went to pull the parking brake up, which was passed inspection SEVERAL times, and the brake does not work. This is a BIG safety hazard. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Allen, our son had accident Friday May 20th in our 2005 Ford Mustang gt. He swerved to miss something in the road and lost control of the vehicle. It actually rolled over but also damaged the front end enough to bend the frame rails. The ai bags did not set off. There was a recall on them and we had them replaced by Ford in 2020. My wife and I felt like they should have deployed. Thanks
Brought the vehicle in for airbag replacement. Made an appointment ahead of time. Left the car over night. Contacted the service dept the next day and they told me the repair was done. I went in and was handed the keys and paperwork and told it was done. I kept getting recall notices from Ford, so I contacted them to let them know the airbags had been replaced. They insisted I never brought the car in, but I have the paperwork. Upon going over the details with Ford during the first phone call. Only one airbag had been replaced, and they gave the car back to me under the impression it was safe to drive. Last week was the third time I've contacted. Each time they say they will investigate the matter and never call back. I've lost confidence in this dealership and Ford for being unwilling to admit they dropped the ball and fix the problem. Their letters say they will come to you, but that's not happening either. I would like to watch this being done, sorry I just don't trust them anymore. (I have the paperwork)
The contact owns a 2005 Ford Mustang. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that sheehy Ford of marlow heights (located at 5000 auth rd, camp springs, md 20746, (301) 298-0793) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Takata inflators. I have been trying since last August to get the recall done on both my front airbags.first the dealer(charles gabus Ford in desmoines Iowa)promised me a loaner car for the day my car would be in the shop, only to travel there 40 miles and then they say they had none available.then I contacted Ford Motor Co. Recall department just to try to get my name off of their recall mailing list due to the fact that they don't really take this recall seriously.after requesting to talk to a supervisor because I was getting nowhere with this woman, she simply hung up on me.
- Madrid, IA, USA
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Had air bags replaced about 2 weeks ago and it shows on the NHTSA website that bags still need to replaced, how long does it take before it shows they were replaced?
Takata recall. We need a fix. We keep getting recall notices, when we call the dealers, the same answer every time, we will call you when we get the parts. No returned calls. Our family has a Ford and Chevy that have been on the recall list for "4" years!?! neither have a fix for it. I understand takata is to blame, but an alternative fix should be made to take care of this problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Airbag recall - the manufactuer has been sending reminders about the airbag recall for years now and every time I check with my nearest dealership they put me in the list to recieve parta but I never get the call that they are in. And the dealer says the part just isn't in yet. And this has been over 4 years now.
The contact owns a 2005 Ford Mustang. The contact received notification of NHTSA campaign numbers: 15V319000 (air bags) and 16V384000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Tuscaloosa Ford (5801 mcfarland blvd E, tuscaloosa, al 35405, (205) 304-0719) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
'takata recall' the vehicle was in a wreck @ 60mph, the vehicle lost control & started sliding then flipped several times which totaled the car. The air bags never deployed!! I had just traded my other car for this Mustang just a few weeks before as an even trade. The dealership who traded with me stated that there was nothing wrong with the Mustang, no recalls or anything wrong with it cause they did a 360 inspection.
I just purchased a 2005 Ford Mustang. The past owner gave me a letter NHTSA recall 16V-384. How do I let someone know to contact me when the parts come in?
Takata recall. The contact owns a 2005 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Holmes tuttle Ford Lincoln (660 West auto mall drive, tucson, Arizona, (520) 292-3644) was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Ford Mustang. The contact received notification of NHTSA campaign number: 15V319000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Harrison Ford, Inc (820 N main St, wellington, oh 44090, (440) 647-3614) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated the 2005 Mustang had to be garaged for 3 years. (did not) drive at all for 3 years). Ford Motor Company gave "no" assistance with this problem. No offer of another vehicle to use of compensation for auto insurance. When Ford motors was called they blamed the local dealership. The local dealerships blamed Ford motors for not getting the parts ( or correct part) to them. For 2 1/2 years this conversation went between myself and them. Ford dealerships would not even take this vehicle in for trade. Without a massive price reduction to me. Updated 10/15/18
Takata recall. The contact owns a 2005 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (kelly Ford, 776 magnolia ave, melbourne, fl 32935, (321)-216-2042) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
After we had the first airbag recall replaced we started to experience the flicker 9F the airbag light. We assumed this was due to the necessity of the passenger side airbag needing to be recalled. Our service technician doesn't agree. They say the instrument cluster needs replacing. The only information I can find on that is that all other gauges fail if the cluster needs replacing. That is why I feel that the light is on directly because of the airbag recall.
Takata recall. The contact owns a 2005 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called classic Ford Lincoln of columbia at 877-679-4283 (located at 177 greystone blvd, columbia, SC 29210) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (don gasgarth's charlotte county Ford, 3156 tamiami trl, port charlotte, fl 33952) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Serramonte Ford (999 serramonte blvd, colma, ca 94014, (650) 763-2400) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Pleasant Garden, NC, USA