While driving down road I went to adjust drivers seat up, heard clicking sound and seat would not go up. Stopped for red light and felt seat move in a slight rocking motion. When arrived at destination looked under seat and found a white plastic piece (broken) and a white ring that resembles a washer. I went to the nearest Ford dealership and requested service. Mechanic looked at car and looked up piece on computer. Can not replace just the broken piece the whole railing of seat has to be replaced at a quoted price of part at $62.10 an hr. Labor. I have 44,000 miles on car so is not covered under warranty. Due to this failure I feel this could be a real safety hazard due to when applying brakes you can feel slight rocking motion of seat at times when applying brakes at red lights normally feel that if I had to stop suddenly it could be a bigger problem. I feel for this car to be less than 2 years old with normal usage of seat controls that it should not have broken so easily. I have also had problems with drivers side window not rolling back up and squeaking while going down. Mechanics at same dealership looked at this problem and window did not hang down on them they did lubricate window which stopped squeaking for approximately 1 week continues to be a problem. When the consumer forks out 20.000.00 dollars for a vehicle you expect better quality and service than I have received.

- Bristol, TN, USA