This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought my Mustang in 2001 and the paint on the roof of my car is rusting/cracking from the inside out. There are several of these forming I went to koons Ford of falls church and talked to john morris (703) 241-7298 ext 1500 which got in contact with a Ford rep ray risano and they stated that there is nothing that they can do because the car is past the 3 year/36,000 mile warranty. I have very detailed photographs if requested.
After hearing a noise from the rear of the vehicle. The left rear unibody began to crack. The dealer stated that if the crack gets worse it will release the rear end of the vehicle.
I purchased this vehicle 10/7/99 and have been taking it in for service since 10/12/99 the dealership has not fixed any of the problems w/the car, in fact my car keeps getting worse. The roof its self leaks and while removing the headliner the dealership caused dents and creases in my roof. They still haven't repaired the dents or the leak. Also, the computer has been going out since day 1 causing a fire smell which the dealership said was the sparks hitting the catalitic converter and causing problems w/the transmission. The car spark knocks constantly, dies while driving, smells like its on fire and has a hard time shifting into gear. The dealership wants to "try to fix it " as they have tried for almost 2 years but any repairs they make will not be warrantied. That is unacceptable! I have contacted a local tv station, written a letter to Ford, talked to the dealership owner, called Ford customer service and filled out a Ford survey. After all of that, no one has been in contact with me.
A D V E R T I S E M E N T S
- Linden, CA, USA