This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ford Mustang conv. 1999 3.8 liter engine. Reported engine problems/acceleration probs 3 times to dealerships ( one time to another dealership outside Ford jurisdiction that noticed excessive gasket leakage) before 12,000 miles. Finally, after not being able to find problem all dealership visits, finally replaced w/ refurbished engine demonstrating same problem at 31207 miles approximately. (please note- it appears as though dealership on two occasions tried to change the problems I notated to the dealership when I told the representative my complaints. Gave me back invoice two times with modifications that were not original complaint! on the second time- tracked down the manager and complained directly and asked why the dealership had done this. He had no answer for this employeeS action.) the only difference with the new refurbished engine is that there is no burning smell and the engine unexpectedly vibrates so violently that the whole car shakes and gearshift vibrates to and fro violently- the initial acceleration complaint remains. The violent engine shaking does not happen all the time. This new engine has been installed only 3 days. Transmission/ clutch assembly- gasket replacement (excessive burning smell in vehicle). No coating under vehicle to protect interior components- dealership fixed. Inside of windshield cracked/ chipped internally- no apparent reason. Vehicle is garage kept. Brake assembly replaced per recall. Interior dashboard loses color- replaced two times. Convertible top apparatus-excessive rust- needs replacement. Cd player stopped working since 20,000 miles but had replaced due to time constraints at 30,000 miles. Convertible roof gasket- replaced due to defect. There are other problems but I am sick of typing. This is absolutely the worst Ford product I have ever purchased. Not only that, but the delray Lincoln/Mercury repair department appears corrupt. I wonder if they have to pay for the repairs and what their incentives are for
A D V E R T I S E M E N T S
- Boca Raton, FL, USA