This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle was parked in by driveway when emergency brake slipped and the car rolled hitting a tree. Ford refuses to reimburse me for damages and the car rental. I was never contacted about the open recall on my vehicle.
Consumer had taken vehicle to dealership for recall NHTSA 00V349000/ manufacturer's recall 00S37 repairs. After vehicle was repaired, consumer noticed that windshield was damaged. Manufacturer replaced windshield at no charge. Vehicle was parked on a slight incline with emergency parking brake on for fifteen minutes, and vehicle began to roll forward with parking brake engaged, eventually hitting a parked car. Damage to consumer's vehicle was estimated at one thousand dollars. The sheey Ford dealership located at 10601 midlothian turnpike richmond, va 23235 did not do a good job according to the consumer. Consumer states that no adjustments were done to the emergency brake after the first failure and feels the problem may occur again.
Parking brake released, causing vehicle to roll down into an embankment, resulting in a minor collision. Vehicle has been repaired under recall for parking brake. Dealer inspecting vehicle.
- Midlothian, VA, USA
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Vehicle was parked with emergency brake, then it rolled down driveway. Consumer had just taken it in on 5 February, 2001 for parking brake recall. Dealer was suppose to correct problem, and look what happened. The dealer failed to properly fix the emergency brake, whic was on recall. The dealer was unwilling to return consumer's phone calls.
Prior to recall 00V349, vehicle's parking brake failed causing it to roll out of a parked position and sustain minor damage, consumer is requesting that Ford accepts responsibility.
Vehicle was parked in front of consumer's home and vehicle was warming up. Emergency brake was engaged, and vehicle rolled down a hill, and hit a tree several minutes later, no one was hurt. The manufacturer had recalled defective brakes but declined to pay for consumer's brake job. However the dealer paid for the damages after maufacturer refused recall # 00V349.
Vehicle experienced two separate unoccupied movements, and involved in a crash. First occurred while running in neutral with parking brake on, and second occurred while parked in gear with parking brake engaged. Vehicle been in dealer's shop, and dealer informed consumer that problem could not be duplicated. Please feel free to provide any further details on this matter.
I put the car in neutral and pulled the emergency brake. I then waited to make sure the brake was going to hold the car and then I ran in the house. 3-4 minutes later the emergency brake gave way and the car rolled into a tree. Airbags did not deploy.
The emergency brake failed, resulting in the car rolling down a driveway into a brick barrier, causing $1000 damage to front end. Subsequently, emergency brake has randomly operated by pulling to a 90 degree angle, with no tension at all, to pulling with a definite ratcheting sound. It has been sporadic enough that there is no rhyme or reason to when it will fail. I have made extra effort to avoid parking on any hills since the primary incident.
Consumer parked vehicle in parking lot with manual transmission in neutral and parking brake set. Consumer's brother informed consumer that vehicle had rolled down the parking lot and into the grass. Consumer then notified the police. Upon arrival of the police, consumer entered the vehicle and verified to the officer at the scene of the accident that the parking brake had been set. Upon releasing the brake, the consumer noticed there was no tension in the brake. Consumer then took the vehicle to dealer to have repaired. The consumer informed the dealer that the E-brake could possibly be faulty and to have dealer check for problems. Upon return of vehicle, consumer asked dealer if they had found any problems, the dealer replied with no problems found. The consumer noticed upon arrival at consumer's home, that when the E-brake was set, there was a considerable differance in the tension when the brake was set. Note : consumer noticed that the brake had given out on numerous occasions, but did not report the problem because consumer assumed it was due to operator error. Consumer also believes that dealer fixed problem without informing consumer to rid fault of any kind on part of manufactuer.
Hand applied parking brake does not fully engage and at time does not engage at all after several attempts. On 11/11/99 while parked on a mild grade I exited the vehicle with the parking brake apparently engaged but with the transmission out of gear. Returning to the vehicle 10 minutes later I found that it had rolled back about 100 feet, jumped a curb and come to rest against a heavy rubber trash can. The hand brake was still in the fully engaged position. As a result of the collision with a trash can the rear facia is bent.
Car was parked on a hill in gear with the emergency brake engaged. Approximately 15 minutes after leaving the car it rolled 200 feet down a hill and into a tree. Contacted the dealer only to find the part that was ordered to correct the problem that had previously been reported was on the shelf and not installed at the last service.
A D V E R T I S E M E N T S
- Ofallon, IL, USA