We took car in to local Ford dealer for routine oil change and to check a noise we had heard in the rear end. They tore into the rear end to see what problem was. We were told that the whole rear end needed to be replaced. They gave us an estimate of $1600. We questioned how this could happen. We were told it doesn't usually happen at this mileage. They also told us that there was no preload on the axel. We complained to Ford headquarters to no avail. The car was no longer under warranty. This was not a good answer. This is a premium car that has been well cared for and always driven by adults, and only serviced at the dealership where it was purchased. We were given no explaination as to why there was no preload, other than the car might have been assembled on Monday rather than Tuesday.

- Grover Beach, CA, USA

We took car in to local Ford dealer for routine mileage checkup. They heard noise in rear -end. We had them tear into the rear end to see what problem was. They gave us an estimate of $2,000. This car is only 2 yrs. Old. We questioned how this could happen. We were told it doesn't usually happen at this mileage, bearing went out and caused entire rear end to need replaced. We do not have extended warranty so we contacted Ford Motor Corp. Customer service. They said there was no recall, therefore we would have to incur all cost. They said it was not a concern of their's. the vehicle has been sitting in our garage since that time. We still have to make payments. We feel it is faulty workmanship. This car was driven by myself with 2 small children to and from work/school every day.(it has not been "ran hard" etc.) thank you.

- Faxon, OK, USA