This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine was leaking oil. Dealership replaced engine gasket/water pump/oil pan gasket/ transmission oil pan gasket. Consumer took vehicle to dealer, and mechanic told her that she needed a new engine. Dealership told her that engine will be in eight to ten weeks.
The temperature gauge began to fluctuate between normal and hot. One second, you look at the gauge, it is normal, one second later it is hot. When you start the car cold, the antifreeze does not circulate, it goes into the reservoir bottle, and then comes out onto the ground. I have changed the water pump, the radiator cap, and the thermostat three times.it does have a driverside airbag, but it has never deployed.( dot number: Tire size: P3515 )
After replacing the themostat, waterpump, coolant, and flushing the cooling system, due to overheating, I brought my car to the dealer. They replaced my thermostat again, and flushed the coolant system again, and charged me $120. The car still overheated. I returned to the dealer and was informed it ws a head gasket. Repairs cost an additional $1150. Ford has admitted a defect on this engine yet will not extend the warranty to Mustangs. The dealer wouldn't even discount the final bill for his misdiagnosis the first time.
- Windsor, CT, USA
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I understand there has been a recall on this same engine in other Ford products. Why aren't they admitting this is a problem in the Mustang as well. Is it that the other vehicles are owned by older people who have time to raise hell about it. Are they just hoping that there aren't enough complaints about the Mustang so they don't have to pay out the money to have them fixed? I find this offensive. Please go to war for us we need some relief in this regard. Thanks for all you do to help common people fight with big business. No safety defect mentioned, inquiry concerning recall.
I understand there has been a recall on this same engine in other Ford products. Why aren't they admitting this is a problem in the Mustang as well. Is it that the other vehicles are owned by older people who have time to raise hell about it. Are they just hoping that there aren't enough complaints about the Mustang so they don't have to pay out the money to have them fixed? I find this offensive. Please go to war for us we need some relief in this regard. Thanks for all you do to help common people fight with big business. No safety defect mentioned, inquiry concerning recall.
I understand there has been a recall on this same engine in other Ford products. Why aren't they admitting this is a problem in the Mustang as well. Is it that the other vehicles are owned by older people who have time to raise hell about it. Are they just hoping that there aren't enough complaints about the Mustang so they don't have to pay out the money to have them fixed? I find this offensive. Please go to war for us we need some relief in this regard. Thanks for all you do to help common people fight with big business. No safety defect mentioned, inquiry concerning recall.
Head gasket failure, timing cover gasket needs repair as well as 02 sensors due to engine leaking coolant, needs new water pump. Ford says this could not have been prevented because "the head gaskets simply wear out over time." No satisfaction from Ford national or local dealerships. Repair costs estimated at approx $3,000 from local Ford dealership.
9/17/99 had to have vehical towed off hwy. Because of fear of burning up engine. Water pump was replaced and radiator was sealed at a ost of $272.19. For the next 3/4 of a month I ran the vehicle without a thermostat on hot because we couldn't imagine the moter having problems with this few mileage on it. However, on 10/17/99 it again became very hot and I had to have it towed. I had the VIN # searched and it did not register as a problem engine, go figure! I had several friends send me articles as to the fact that Ford knew there was somthing wrong with these 6cylinder engine gaskets needing replaced, however the Mustangs were not cited as problem head gaskets. The way I understood it was mostly the aerostars, Contour, etc. Isn't that conveinant? so I kept the head gasket to show you the problem, and I'll bet it will look just like the failed head gaskets on these othe recalled vehicals, ie.aerostars, Sable, etc. As I have not the extra means to afford this kind of cost, I would appreciate being reimbursed $929.99 spent on reparing my Ford Mustang. I have bought many Ford and had way more miles on them and never had to replace a head gasket. I'll be anxious to hear from you. Thanks, candace
While traveling on highway, the engine overheated and heat not working. No engine light came on. Was able to make it back home when the car stopped running. Took it to local mechanic who replaced thermostat, changed coolant and oil. Next day car still overheated and no heat. Took it to Ford dealership, who did same as mechanic with same result. They checked the water pump, noticed white substance in radiator. They recommended and replaced radiator. I was told head gasket is ok at this time. They released the car to me. I drove the car for a week, and temperature gauge fluctuated and heat very sporadic. Took it back to dealership, and they state I need new head gaskets. They will not refund money for radiator replacement. I contacted Ford motor, and they stated they will not refund money for radiator or pay for head gaskets.
Water leaked out and within 1/2 hour of driving on road, and without warning the engine stopped completely. Entire engine was internally damaged. Dealer not aware of the problem.
I have been having cooling problems since the beginning of Feb, of 99, first the water pump went bad that I paid to be replaced, then for about 2 wks everything was fine until I realized my coolant gauge was running very hot and I lost my heat for about 3-4 miles then everything would go back to normal, then the same thing would happen again about 10-15 mins down the road, until finally my headgasket blew, now my car is at the Ford dealer waiting to see whos going to pay for these damages. I know Ford had a problem with the headgaskets in the 3.8L engines, I want mine to be covered for labor and parts on behalf of Ford, iam not surprised at this, before this as happen my car was back to the dealer over 10 times for problems covered under warrenty, my car history will prove that.please help.thanks
Ford contacted. Complaint placed in database never to be seen again. Waiting for recall..... total repair cost was only $500 less than replacing the entire engine (labor incl)
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- Tremont, IL, USA