This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2024 Ford Maverick manufactured 9/24 has failed to unlock on two separate occasions with key fob and the interior lights failed to come on when I unlocked the driver door with the mechanical metal key. When I checked the charge status of my battery it was depleted below 75%. I also noticed that the battery was a flooded acid type and is installed under the rear seat within the passenger compartment. The placement of a flooded acid type of battery in the passenger compartment poses a significant danger and risk of acid exposure in the event of a collision.
My Ford Maverick truck was purchased and delivered on [XXX]. From the very first day, I have experienced issues with the central infotainment screen. Specifically, the screen frequently freezes, particularly when using Google Maps. My vehicle is an essential tool for my daily work, as I am an air conditioning technician and spend long hours driving. Additionally, I have noticed a significant delay in the rearview camera display, which also frequently freezes. This poses a considerable risk to pedestrians and vehicles that may pass behind my truck, turning it into a serious safety and convenience issue. I have taken my vehicle to the dealership three times, leaving it for several days on each occasion, but the problems persist after every visit. I purchased my truck from "Planet Ford Spring" in Spring, TX, but due to its proximity to my residence, I have carried out maintenance and filed complaints regarding this issue at "Tomball Ford" in Tomball, TX. I have repeatedly requested that the service advisors involved in my case replace the screen or upgrade it to a more reliable system. However, they claim that, according to Ford-??s procedures, they are not authorized to make such changes. I urgently request a definitive solution to this issue, as I cannot continue visiting the dealership month after month hoping for a resolution. This problem must be addressed immediately for safety reasons. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
In reducing the truck's speed, there is a sharp-pitched, loud, one-click sound, when I turn the steering to the right hand side. (This sound seems to come from the driver's left side, between the front door and the rear door.) It happens very often, but not every time.
There is a no sale recall on the back up camera due to freezing but we were sold the vehicle by Freeway Ford in Bloomington, MN. Due to the backup camera freezing there is inability to see directly behind the vehicle only through side mirrors and rear view mirror. The problem was confirmed by the manufacturer and the dealer via phone after selling the vehicle. The specific vehicle has not been inspected but is on a stop sale recall list. No warning or anything.
It happened twice in 3 days. The first time I lost electrical power, the battery died. I use a trickle charger to recharge it for 4 hours, then it functioned as normal for one day, I went to the dealer for service and they looked at it and said there was nothing wrong and sent me home. On the third day, it died again. All electrical power was lost, the car was locked up, and could not be shifted to neutral for towing. It is now sitting at my driveway waiting for Ford roadside service to tow it to a dealer for diagnostic and services.
Rearview camera lags and occasionally freezes image during reversing. Lagging and freezing gives a false sense of vehicle position. There has been one occasion where the image froze and stayed frozen even after putting vehicle in "D" and traveling up to 30mph+. Vehicle is not part of latest recall for frozen rearview camera issue.
While driving my hybrid Maverick on the interstate at approximately 75 mph, I accelerated to overtake another vehicle going up a slight hill (very slight). When it hit around 80mph, the power meter hit 100% and there was a momentary complete loss of power (peddle felt dead under foot) and vehicle started to decelerate. I let off the pedal and reapplied gently staying well below 50% power. The truck seemed to have less power for the remainder of the interstate drive but returned to normal after shutting off, restarting and driving again. A very dangerous situation on the interstate when you press the accelerator and change lanes to overtake someone only to start slowing down immediately. Have not visited dealership, vehicle has not been inspected by any third party, and no lamps messages or warnings on the dash or in the app.
At certain times, the touch screen will freeze, specifically, it had frozen on the navigation, which also didn't allow the back up camera to work/be displayed. The screen also got bery hot to the touch. This was about a 90? day. This has happened on several occasions. I have seen an almost exact problem on the maverick forum here. [XXX] And was compelled to also make a report to the nhtsa. I have a scheduled service appointment this coming Monday, August 12. So we will see how that goes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle was on clear two lane road, no vehicles in sight to front, nor opposing lane, or even in Rear view. Speed between 45 and 50 mph. Vehicle was headed approximately south, and the road was shaded by trees to the west. Miles on odometer 1961.8. Red warning appeared on dash, indicating to prepare for collision. We note that this is not the first time in the young life of this vehicle this warning has appeared, but that another time there was another vehicle, in its own lane, and slowing to the passenger side front, but not in any way moving into our lane. Then, later the same afternoon, about 18 miles later, and orange colored CANCEL appeared 2 times at about 66mph. There were about 1980 miles on the odometer, and in adaptive cruise control. I'm concerned that this "safety feature" has more possible error modes than Ford lists in its owner's operating manual, and that the faulty messages are a distraction, and possibly dangerous. As to the subject, "dangerous, " we had previously submitted to NHTSA the occurrance of a dangerous automatic braking event when there was no need for braking, and we were in an express lane on Highway 680 with cars immediately behind. NHTSA has acknowledged receipt of that information. I had not noted on that there was no sudden change in roadway illumination (daytime) or orientation of the vehicle to the sun when that occurred. Monday of this same week I had just retrieved my vehicle from the dealer, whose technician had run what diagnostics they had available on events (apparently none recorded) and attempts to test for any malfunction of adaptive driver assist mode. Are we the only party experiencing random errors in the adaptive driving assist?
These two failure types for 4 incidents may involve 3 components or 1 or 2 of the ADAS; Adaptive Cruise Control, Automatic Emergency Braking (Certainly, ) and Forward Collision Warning: The first incident was at town speed when a vehicle to the immediate front right slowed to depart the turn land into a driveway, and my vehicle slowed abruptly, although the other was not in my path. A subsequent time, mine abruptly slowed under similar conditions and displayed the red imminent crash warning. A third time, it slowed abruptly on the freeway when a vehicle to the right front slowed. The fourth failure was on [XXX], headed [XXX] toward Fremont, when the vehicle, without any warning or signal on the screen, braked abruptly when I was in the express lane and traveling between 65 and 70 mph. The trucklet braked precipitously, and I quickly pulled past some pylons into a construction shoulder area to avoid a chain reaction collision! In a couple minutes it seemed to indicate things were normal, and I waited some minutes until I could re-enter the freeway from the left into the high speed express lane (!) and have been able to drive the next couple hundred miles without these jarring sorts of malfunctions. These constitute 4 separate incidents, three of which could have precipitated accidents. Who knows what's next? I have a service appointment for tomorrow morning to have the dealer's service department look at the issues I'm reporting. [XXX] [XXX] (land line). I'm reporting the last date only, the others were within the two previous weeks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On March 18, 2024, my 2024 Ford Maverick XLT Hybrid had just over 1,000 miles on it. That same night, approximately 20 yards before an upcoming stop sign, I got a big red triangle message on the dash saying STOP SAFELY NOW. When I finally got stopped at the STOP sign, everything shut down. No accelerator, now power and the transmission dial locked after I put it in Park. I could not get it in Neutral to push it out of the intersection. Since it is a front wheel drive vehicle, the front wheels locked also. Thank goodness my husband was with me, family members were traveling behind me AND I know a tow truck owner. Tow truck owner came came and used a code reader. It indicated that there were 9 errors related to HYBRID. He was able to clear 6 of them, but the truck still wouldn't start. He had to drag it up onto the flat bed because the front wheel were locked. He towed it to a local Ford Dealership. They initially said the smart junction box (a module that controls the hybrid battery) had a bad circuit and needed to be replaced (I'm not sure if they meant the smart junction box or the circuit...). The next day, the dealership called again and said they replaced the control module for the Hybrid Battery System. I got the truck back on the 4th day with no charge as everything was covered by warranty, including the tow. Overall, I was satisfied with how the dealership handled the issue. However, the incident seems a bad way to start an automobile relationship. In a group forum for Ford Maverick Hybrid Owners, I met a man who said the same thing happened to him on the highway! The vehicle slowed so quickly he was almost rear-ended by a tractor trailer. If it had to happen to me, I'm glad it happened on a rural back road vs. the four lane highway where I commute approximately 300 miles over 5 days per week. That's my concern - I am worried the same thing might happen to me on the highway with different results than the first time!
A D V E R T I S E M E N T S
- Oakland , CA, USA