This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2023 For Maverick hybrid pickup. While driving on the highway at about 70-75 miles an hour, the engine abruptly shut off. I had to carefully make my way to the shoulder while cars zipped by. Scary and very unsafe. My wife was hysterical and does not want to ride in the truck anymore. Once stopped at shoulder, I turned the ignition to the off and on positions several times. The gas engine would not crank. Three or four messages scrolled on the screen: "Service engine immediately, " "Pre-collision assist not available, " and others I don't exactly remember. When I would turn the ignition to on, the electric engine would start but when I accelerated in Park, the gas engine did not accelerate, not did it work in Reverse, Neutral or Drive. I was able to limp off the highway about 30 miles and hour under what I presume was electric battery power with my hazard flashers on and park at a gas station. I had to have the truck towed to the dealer on a Saturday night at a cost of $400 and leave it for repairs. The Service Department told me the truck was not giving any error codes and they were trying to get further guidance from Ford. They required extensive driving and time to input and test Ford updates. The final result was that they were not able to verify any issues after performing additional PCM updates. I was advised they are all done and will deliver the truck tomorrow Wednesday. However, they still don't know what caused the power failure. I have seen numerous similar incidents being posted about on the Internet.
5th INCIDENT: On 06/09/2024, at approximately 5:25pm, I was pulling up to a stop sign after just leaving my home. Traveling about 10mph I began applying the brakes and vehicle suddenly lurched to a complete stop and shifted itself into park. Various warning prompts, chimes and cluster lights came on (see attached photos). Vehicle then accelerated all on its own without any pressure on the gas pedal. This is the 3rd such incident in nine (9) days. 1st time: 04/16/24, Complaint #11583215 2nd time: 05/26/24, Complaint #11590922 3rd time: 06/01/24, Complaint #11592069 4th time: 06/07/24, Complaint #11593195 5th time: 06/09/24, Current complaint.
SECOND REPORT SAME PROBLEM: See NHTSA tracking Number 11583215, 04/16/2024. Took to dealer (Autonation Ford, Frisco, Texas) and they kept vehicle four (4) days. Upon return they told me diagnostics showed no alerts on vehicle, thus no problems. So, nothing was done. 05/26/2024 approx. 8:05pm, traveling 50-mph had sudden loss of power and speed. Warning lights and prompts appeared on cluster. Vehicle slowed immediately to 35-40mph and would not accelerate any faster. Sudden slowdown caused vehicle behind (who was following to close) to suddenly brake, almost hitting me. Would slow when brakes applied. When brakes released vehicle would accelerate to 35-40 mph on its own without applying gas pedal. This vehicle has had four (4) recalls, and now two separate incidents as described above. I believe it is a hazard and the issue complained of herein, and previously, are of such magnitude that they pose a significant risk of accident potentially causing injury or death to others or myself.
Vehicle lost power in traffic. Error messages on instrument clusters "Pre-Collision Assist not available Service AdvanceTrac Service vehicle soon Hill Start Assist not available Pre-Collision Assist not available" Shut off vehicle. When I restarted it everything returned to normal except check engine light was
Leaving a parking spot, after about 75 ft of travel, wrench and engine indicator light lit up along with scrolling warnings instructing service engine soon, service adv trac, hill start assist not available and pre collision assist not available. Vehicle abruptly slammed on the brakes and would not release. After several attempts to resolve the stopping issue, I was able to engage drive and the vehicle allowed me to travel at 34 mph max. There was no throttle and I had to ride the brakes in order to regulate the 34 mph limit. This a unsafe condition that Ford needs to resolve asap.
- Jennings, LA, USA
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Was driving my Maverick in a 35mph area an it felt like it had a 'sloppy" transmission shift and immediately lost power. It did not shut down, but with the gas engine running it had a top speed around 35mph and extremely slow acceleration, I had to use my 4way flashers. When it went into electric mode (hybrid) it would accelerate without any pressure on the throttle. Very dangerous. Check engine light, transmission light (wrench), and front collusion light all came on. When I got home and turned it off, then on again, it seemed to run like normal again, although the check engine light is still on.
I was driving around in city traffic and all of the sudden a message popped up on my screen that said "gear will engage at lower speed" and lost all power. I coasted into the nearest parking lot and it slammed me to a stop when i got slow enough and put the parking brake on. It then thew a bunch of codes saying service soon, something regarding advancetrak, and the check engine light came on. I then turned the car off and back on which made only the check engine light come on so i tried to at least make it home and i accelerated to 20mph and lost power again. threw the same codes at me too. At that point i got into another parking lot and it got towed to mcree. I believe what the cause was a ford guy came by the house a week ago to do a recall and reprogrammed the computer system. I read online that a guy had the recall done a week ago and the same thing happened to him. That same guy said that he brought it to his ford dealer and they are on their 3rd attempt at fix it as the problem keeps occurring. lets hope that doesn't happen..
Vehicle loses communication between control modules & goes into a limp-home mode. Has happed 3 times when doing highway speed driving on cruise control. Lots of alarms are posted including forward collision warning, emergency braking & traction control not working. Check Engine Light lights. Vehicle power is shutdown to low level. There is loss of throttle response. I pulled over to side of road because display messaging said that it wants to shift gear but must wait until vehicle slows. When slowing to near a stop, but still going 1-2mph (estimate), the vehicle slammed into park & put the Parking Brake on. I can acknowledge warning messages, take Parking Brake off, & select Drive. Then vehicle tries to move at 35mph of its own & w/o any throttle input. In fact, the throttle is unresponsive in this mode. The electric traction motor and/or engine will try to maintain 35mph -- forward or REVERSE -- &will apply power as needed to sustain that speed. Thankfully, the braking power will overcome the powertrain drive power & I can stop. The communication issue has happened to a couple other Maverick vehicles in the country, but I don't know whether they've experienced the vehicle trying to go 35mph on its own w/o any throttle input. This going 35mph in limp-home mode -- in forward and in reverse, and w/o any throttle input -- is a horrible fail-safe response & seems very unsafe to me. It is hard to gently back into a parking spot. Losing power while driving because of the whole communication failure is very unsafe: I might need to finish a pass on a 2-way highway and would need power for that; I might need to throttle out of a situation; or, as has happened 3 times to me, I suddenly lose power on an interstate highway where traffic regularly is going between 65 -80mph. This could leave me getting rear ended because my vehicle slows w/o brakes applied so other drivers have no warning. These incidences occurred after 23C41 / 23V848 safety recall service.
My 2023 Ford Maverick Hybrid had a horrible issue[XXX] I had two recalls (23e09B and 23C41B) done last Friday [XXX] (and an oil change) at Huntington Beach Ford, CA. Yesterday [XXX] I was driving with my daughter to go get food, and while stopped at a light I got numerous error messages and the truck would not move. It was extremely dangerous as I was on the road with cars all around me. I don't remember all the messages but some were Pre-Collision Assist not available, Service AdvanceTrac soon, Hill Start Assist not available, Service Vehicle Soon and a Check Engine Light. Eventually I got the truck to move, but it started accelerating on its own via electric power. Luckily the brakes worked and I was able to pull aside to a side street, stop the vehicle, and have it towed to Huntington Beach Ford, CA. The check engine light is still on, and I believe one of the recalls that reprogrammed the ECU caused this huge safety issue. I have also opened up a case with Ford Corporate ([XXX]) as this is a huge safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
As I was driving along the highway the vehicle suddenly lost all propulsion. The electric shifter indicated the vehicle was no longer in drive and several errors/warnings appeared on the dash including -??Pre-collision assist not available, Powertrain Malfunction/reduced power, and service engine soon-??. No error messages were visible prior to this occurring. The vehicle can be made available upon request. It is currently at the dealer for the second time for this issue in the last 3 days. Both times the vehicle was rendered unusable in high speed/highway traffIc, putting both myself and fellow motorists at risk by forcing me to coast through a line of cars to reach the shoulder. Also, being on the side of the highway as cars fail to move over for the disabled vehicle poses its own risk to my safety as well as other motorists. The second incident occurred at approximately 7pm march 7th along the same highway and in identical fashion. The problem has not been reproduced by a dealer, however, they identified and cleared the error codes stored by the vehicle. The service manager said he believed it was a result of a recent recall software update. The ford dealership that sold me the car has inspected the vehicle. My assessment is that this issue is related to a recent update performed by ford service regarding a recall/s. This vehicle was just serviced for its 30k maintenance and received the recall update/s and since then has broken down and been towed to the dealer twice.
Vehicle propulsion system (engine and hybrid system) quit without warning on a busy freeway. Would not restart while moving and attempting to go to safe area. After parking on side of freeway and shutting off all engine related systems I was able to restart and continue. Safety: Not safe to park in middle of freeway. No indications of problem on any instruments. Fuel was at about 5/8 full. Taking car backto carmax tomorrow under 30 day return policy.
A D V E R T I S E M E N T S
- Oakland, FL, USA