This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I went to use the vehicle. All electrical components were not working. Unable to unlock car doors, shift the vehicle to neutral. Dash has no illumination at all. Occurred on July 5 and had used the car earlier in the morning without any issues. I had to have the vehicle towed to the dealer. Tow truck able to jumpstart vehicle to move onto the flatbed. Upon arrival at the dealer and subsequent inspection, found fuse had blown from the jumpstart of the truck. After the fuse was replaced, the dealer found a negative terminal connection from the harness had broken at the flat section. The harness is on national backorder. Repair is still waiting to occur.
With the initial instance (it has happened 3 separate times), I was traveling on the interstate on the way back from Tennessee to Georgia and stepped on the accelerator (basically punched it) to get around a big rig, all of a sudden I get a "tow truck" icon on my dash and the accelerator is unresponsive, so I think I was in electric mode only if that. Fortunately, I was close to an exit and was able to coast to a stop in a parking lot. I put it in park, whereby the shifter dial then locked into park, could not change it. My wife read a blog on the internet (the owners manual is useless) to wait a few minutes and everything should work, that turned out to be true, so we were able to be on our way, but scary as heck to be on the highway and your vehicle suddenly shuts down. My Ford Pass app showed a "High Voltage Battery warning" message and also the MIL (check engine light came on solid and stayed on for at least another day, but eventually went out. This happened 2 other times, the exact same scenario, but this time light to moderate acceleration. I believe my safety was put at risk because the vehicle was rendered useless while traveling at high speeds on the highway. My dealer had it for 2 weeks, and said they read some transmission codes but tell me Ford doesn't know what to do to fix the issue at this point.
I returned from a short trip, 3 days to a truck that was completely dead. I received a notice via my ford mypass app that remote features were being shut off to conserve battery life. Upon arriving I could not open the door using the factory keypad, nor open the doors through the app. Required a call to Ford and tow truck driver broke into car to retrieve key that was left in the glove box. Car required a jump. After starting this hybrid, no engine combustion required, I drove approximately 20 miles and parked the truck. That night I received the warning again and started the car, ran it for 15 minutes then drove the truck to the dealership. After 9 days, dealership indicates that they replaced 12 v battery, and car is ready for pickup. Before I picked up the truck, I have the same low batter warning on the app and remote features have been turned off. I don't believe that the issue has been resolved and it is being reported by a large number of other Maverick owners on the follwing post https://www.mavericktruckclub.com/forum/threads/tracking-dead-hybrid-mavericks-reported-dealer-solutions-fixes.16862/.
- Irvine, CA, USA
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I shut off my Maverick to get out and get some water, when I got back in my truck, it had NO power. It was as if the battery was dead. I had it jump started and drove home. In the middle of a intersection, while turning, the truck shut off completely. NO power. When this happens, you have no emergency lights and can not put it in neutral to push it off of a road. If you are on a back road with no lights, you can't turn on the hazards nor push the vehicle off the road out of traffic. It was the wiring harness that went bad. My Maverick is at the dealer right now waiting for the part to come in. This is becoming a common issue for the Truck across the US. The dealer confirmed it was wiring harness. A cop jumped started the truck for me the second time. I had to have somebody follow me home as it kept dying in the middle of the road on the way home. I consider this a safety issue as you have no lights to keep from getting hit by another vehicle and no way to put it in neutral so you can get it out of the road. There were no warning lights or symptoms that it was going to fail, it just stopped working.
After taking the car for a quick ride to the local park we came home and parked. When we tried to lock the car- nothing happened. The car was dead. Battery was tested and was fine. Car could not even be jump started to disengage the parking brake. Car has been at the dealership for over 3 weeks. The problem is a part that connects electrical to engine (winding basket) is defective. Not sure if this could have happened while the car was in motion? Scary thought.
On 6-1-22, our truck died in the driveway - it wouldn-??t lock with the key fob. Ford assistance was called for a tow. Tow truck driver jumped our truck to load it onto the tow truck. Dealership it was towed to confirmed the battery wiring harness issue. We-??re still waiting for the part to arrive but we did get a loaner vehicle yesterday (6-23-22).
Vehicle had a check engine light go on for voltage. At 4K miles. Later that day loss complete power nothing electrical worked and it had to be towed to dealership. Stayed at dealership service for over a week trying to diagnose it.
Total loss of electrical functions. Vehicle was unable to turn on, and non responsive leaving driver and passengers stranded. This can happen at any time, randomly. No warning lights or symptoms appeared. This has been happening to other drivers of Hybrid Mavericks.
Since the date of purchase (10/29/21) I am unable to change/set FM stations. Apps (ie: iHeart, Spotify) and voice command work intermittently. Apps will not work unless phone is plugged in. 911 assist will not work if not paired and connected to a Bluetooth enabled and compatible cell phone (see pg. 59 2022 Maverick owner-??s manual). Unsure if lane keeping assistance is working properly. Vehicle was brought to Sam Galloway Ford on 10/30/21. Per Sam Galloway Ford: -??Ford is aware of these problems. It is a -??hardware-?? issue.-??
When using remote start (cold mornings here) the truck will run for 15 minutes. Both inside and outside the vehicle I smell what seems like plastic burning. The last time it happened I looked under the hood while it was dark out and what appears to be a catalytic converter on the back side of the motor was glowing red hot. There are high voltage lines that run within inches of this (among other things) and I am concerned there is a fire risk.
A D V E R T I S E M E N T S
- Parkville, MD, USA