This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Twice, within a one week period, my hybrid vehicle failed to start. In fact, the key fob failed to unlock vehicle. I changed the battery in one key fob and still wouldn't unlock the vehicle. I had to unlock vehicle manually with the key and vehicle still wouldn't start. Vehicle dash board and all interior lights not working. Both times service was called and vehicle started right up with a jump from a battery pack. No check engine light was displayed either time. I have checked the Ford Maverick owners website and a bad wiring harness appears to be a problem that many hybrid owners have reported that Ford replaced to resolve this problem. I am concerned that this defective wiring harness could be a fire hazard. Also now the vehicle is unreliable and could leave me stranded on the highway or die in heavy traffic or when trying to merge or exit the interstate near my home.
This is follow-up to NHTSA Complaint 11502916 reported 01/21/23: Maverick Hybrid was at dealer for 5 days. First - Brake issue many of us are experiencing was reportedly resolved (TSB 22-2493) by reprogramming PCM and SOBDM-C; brakes seem better at slow speeds now! Second- As for the two incidents when vehicle motor stopped while driving at speeds 50mph+ and accelerating, dealer put a "Hotline Contact" into Ford motor to seek guidance however all test came up with nothing in terms of determining the cause or resolution. Since the vehicle still runs, I picked up my truck and guess I will continue to drive it until 'Russian Roulette' makes truck break down again. Dealer did mention that the SOBDM is an electrical code for brakes and stalling so maybe the brake job also fixed the engine malfunction but they can't be certain. Regardless, experiencing total engine failure at highway speeds is very frightening! Until I have FORD documentation that the problem is with 100% certainty diagnosed and resolved, I will never travel with a passenger or a pet in my truck again for fear of engine failure at highway speeds could result in a horrible tragedy! I have been very lucky not being rear-ended or even worse with the two engine malfunctions; I pray my luck continues as FORD has no answers for me!
Brakes are too sticky and I'm not able to control the braking even if I am using the eco mode which is supposedly slow enough already. Normally happens when I just started moving the car from park and when I am going to stop and go local traffic. When I took the car to the dealer they said they could not update the software because there is no code for braking problem for this car. This car has been showing check engine light since December 24, 2022 and when the check engine light is on I could not access my OBD port. The chicken didn't light has been going off and on for three times now, took it to the dealer and the dealer was able to find a fault code but could not pinpoint the problem yet. When the check engine light is ON, the car does not seem to have enough power to move.
Total loss of electric power. There are no dashboard lights or indicators. There were no warning signs or indicators. The car drove fine to work but was dead by lunch time. Battery reads above 12V.
- Sunnyvale, CA, USA
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This small Ford 2022 truck is a brand new first year of its type Hybrid, with electrical regenerative braking. The 2022-2023 Ford Maverick Hybrid system attempts to use electrical regenerative braking at speeds that are too low to generate a braking effect. When creeping forward in stop-and-go traffic below 10 mph, depressing the brake pedal has zero effect on slowing the truck down. Numerous times I have been in situations that required what I might refer to as sensitive, gentle or careful braking where one might "drag" on the brake to creep forward in traffic or parking. That is nearly impossible and NOT consistent with the brakes on the Hybrid Ford truck. Depressing the brake pedal with a heavy foot does engage the hydraulic brakes to finally stop the vehicle. But it also does it in a very sudden way, causing passengers items in the back seat or bed to be forced forward, as in a sudden crash. This has been a problem since I took delivery of the vehicle and I-??ve had many close calls in traffic thanks to this defect. My wife hates to ride (and will not drive the vehicle) in city driving situations. No warning lights are associated with this problem.
Two issues with my 2022 Hybrid Maverick: First, the brakes are unpredictable. Often in slow moving situations, the brakes fail to engage until I ultimately have to floor the pedal often causing a grinding noise and abrupt stop. Attempts to slowly brake sometime fail. Passengers in truck are thrusted forward when this occurs and I often feel like I am going to rear end someone. Brakes will be assessed next week at my local FORD dealer in conjunction with the engine problem. For a SECOND TIME my ENGINE FAILED WHILE ACCELERATING on 55 mph highway. As I normally accelerated to cross the Choptank River bridge in MD, the engine revved but the car failed to accelerate, the engine malfunction came on and a red box saying to pull over safely. Having experienced this before, I knew I had to get off the highway. I barely made it across two lanes of traffic to pull off to the adjacent fishing pier. I noticed my electric power was a low as my window would barely move. I turned off the car and called my dealer. They advised that I could get a tow or if I felt safe, and the car turned back on, to drive it in even though the malfunction light was still on. So I drove it home Friday night and it goes to the dealer on Monday. However, this engine failure happened to me once before in early December which required a tow in to the dealer. Again, I was normally accelerating on RT.695 when the engine revved but the truck slowed/stopped in a exit/merge area. I did not have enough power to get to the shoulder so I managed to pull over into the small area of the merge/on ramp. At this time my car went into a Deep Sleep, nothing worked. Once towed to the dealer, they assessed my car had an "old" battery in it and replaced it. Guess it wasn't the battery since my engine has failed again. Also, since the first engine failure, my overall gas mileage only averages 35 mpg but before these episodes I averaged 41mpg for 8 months. Feeling VERY UNSAFE in my Maverick now!
I know there are issues with the Hybrid versions, but this one is not a hybrid. I have had the battery die 4 separate times resulting in me being stranded due to no fault of my own. This Ford Maverick was purchased through the Military Auto Sales at Ramstein AB Germany. It is US-spec and owned/operated by a US Military member stationed overseas. The first time it happened at the Frankfurt airport after owning it for a week and driving it from the Port of Bremerhaven (port of entry). Once I got it jumped and back to Ramstein I did not have an issue for 3 weeks. It died after sitting for three days over New Years. I jumped it and drove it around for over an hour to charge the battery. I then left it for a few days to see if it occurred again. One week later it died. I then jumped it and drove it around again to charge the battery. At this point I suspected the Ford Pass Connect, bluetooth or wifi to be the cause so I turned all of those off. After going on a work trip for a week I came back to discover it was dead again. Something is wrong with teh battery or electrical system. It should automatically go to a deep sleep mode if lower voltage is detected. I don't know what is running (it is not something the driver selected) but it is killing the battery. The last time my Duracell jump pack registered an error and could not jump it. This is a serious defect that can leave people stranded without warning.
1- brakes grabbing at slow speed less the 5mph. 2- touch screen/backup camera has frozen up 3 times in the middle of backing up! You continue to back up but camera screen stays the same.
The aluminum battery cable is intermittent, which leaves the truck dead. TSB 22-2340 has been issued. IMHO, this should be a mandatory recall. A totally dead hybrid is dangerous!
While attempting to accelerate to pass, the engine shut down and a warning displayed to pull over as soon as possible. The engine check light displayed and I only had electric motor operation. There was no power to continue to pass and I was able to return to an open lane and pull off the road without any further incident. I was lucky that the road was fairly open and there was no oncoming traffic. This is the third time this has happened and each time was while attempting to perform rapid acceleration in "normal" hybrid mode.
[XXX]: Got it. And may I ask when you took your vehicle to be seen by Ford Lincoln Fairfield" [XXX]: currently my vehicle is 39,000 miles [XXX]: Nov 14 2022 [XXX]: Thank you! [XXX]: Please allow me 2-3 minutes to research this for you here on my end. [XXX]: ok thank you [XXX]: I am still checking on that for you [XXX], thanks for holding! [XXX]: Sounds good thank you [XXX]: Thank you for holding for me, [XXX]! So that I can best assist you, can you please clarify for me what it is exactly that is occurring with your vehicle? You mentioned that your vehicle will not turn on, is that correct" [XXX]: yes well the truck died while running in the road, while driving suddenly no sign of power or electricity and without warning became unresponsive in every aspect regarding to electricity (Breaks, Steering wheel, Parking break, Transmission, airbags) given the case the truck is hybrid everything stopped working. After that the truck did not start again no ignition total loss of power. [XXX]: Thank you for clarifying that for me, [XXX]. I can only imagine how much of an inconvenience this all must have been for you. I want to also ask, what did Ford Lincoln advise about your warranty coverage when your vehicle was inspected" [XXX]: Well to my disappointment I was told that is was covered the after like 2 weeks they called me back that warranty was not going to cover it [XXX]: So that is unacceptable for me [XXX]: I can understand your disappointment, as having unexpected repair expenses can be quite the burden. If you don't mind me asking, did Ford Lincoln Fairfield provide a reason as to why the warranty would not cover your vehicle's current concerns" [XXX]: No any reason it just said that it was out of the warranty that the bumper to bumper is like 36,000 [XXX]: I mean my truck has an airbag recall and won't be fixes until 2023 according to my research [XXX]: So to me this kind of unsafe vehicle should be bigger than a recall INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Many electrical faults caused by a bad wiring harness from the 12 V battery to the fuse block. Battery shows a full 12 volts but faults at the fuse block. Can be jump started, but will not start after ignition is turned off and shows zero dash lights when trying to restart.
The vehicle will not crank and has no power. I have been getting the deep sleep notification nearly everyday. The wiring harness seems to be the issue but dealership says they find nothing wrong. Had service 4 times for dead maverick and they have replaced the battery 3 times. The vehicle will only start if I jump it through the hood terminals. If it sits for more that 24-48 hours I have to jump start the vehicle. FordPass app is useless due to being in deep sleep mode all the time. Seems others are having the issue with the wiring harness and C1617e eyelet terminal.
The contact owns a 2022 Ford Maverick. The contact stated that he had come to a complete stop and had turned off the vehicle. However, upon attempting to start the vehicle, the vehicle failed to start. The contact stated after manipulating the battery cable, he was able to restart the vehicle. However, the failure reoccurred on three other occasions and the vehicle failed to restart on the third occurrence of the failure. The vehicle was towed to the dealer. The dealer diagnosed that the battery harness wiring cable needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 9,200.
I was driving East on Rte 70 near Mt. Airy, MD at approximately 2 am the morning of Sunday, Oc. 11. at approximately 65 mph. In and instant all power to the vehicle went dead. The engine stopped and all electrical components went dead. Most importantly, my lights went out, the power steering was inoperable, and the brakes went out. It was absolutely terrifying. Because of the lack of brakes, I narrowly avoided colliding with an 18-wheeler. I was able to pull the car off the road on the right side and allow the vehicle to drift to a stop (again, no brakes) over the course of 1/4 - 1/2 mile. I called a tow truck. They towed the vehicle to Apple Ford in Columbia, MD. I am told by the Dealer that this most likely an issue with the battery wiring harness, and that Ford is aware of the issue. It's unfathomable to me that Ford would not issue a recall for this extraordinarily dangerous issue. I have contacted Ford directly. They have been nothing short of abusive. Their IVR phone system seems intentionally designed to confuse and frustrate callers. I have attempted to escalate the issue to a supervisor, given the extremely dangerous nature of the issue. The representatives and customer advocates in the Ford Customer Relations depaterment have not been helpful at all.
At 6k miles my early build 2022 ford maverick hybrid died entirely while sitting in the garage. The truck can be jumped but will not hold a charge beyond that one use. The battery is fine according to the dealer, but it appears internal connections are not correct, causing the truck to die after every use. Ford is saying this might not be under warranty when the truck is an obvious lemon. Other owners are reporting the same issue with the hybrid models on various internet pages. It seems to be a common issue that should be subject to a recall.
My truck repeatedly enters "Deep Sleep" mode. According to Ford, "Deep Sleep" mode activates when: (a) Vehicle inactivity for 14 consecutive days (b) The battery voltage drops below 9.5 volts; or (c) Extremely cold/hot weather conditions. My truck is never inactive for 14 days and has never been in extreme cold/hot weather conditions. Therefore I can only conclude severe voltage drops from the battery. The internet is full of complaints about this truck entering deep sleep mode and then failing to turn on again, even with a jump start. I'm concern for my safety that this vehicle will leave me stranded.
On my way home from a 200 mile trip, approx. 10 miles from home, engine lost power so I glided to the side of the road, as it slowly lurched to a stop on a rural highway. I wasn't able to get it off the highway as there was little to no shoulder so I backed it into a driveway, shut it off, looked under the hood, under body, tires, everything looked normal. Got back in, turned the key and hit the gas pedal hard and it wasn't lurching and said it was moving under all electric and that got me 3\4 ers of a mile down the road on all electric, then it died again and half the truck was sticking out onto the road. Attempts to put the truck in neutral to push off the road into a nearby residential driveway didn't work as every time i would get it in and try to leave the vehicle seat to push it would pop back into park. Dash Indicator display showed the battery symbol and engine lite and Fordpass alert showed up on my phone. Said it was going into deep sleep mode to preserve the high voltage battery power. Found out this morning 09/26/2022 there is a Ford TSB out to repair these battery cable, battery, electrical issues. The 12v battery cable to the engine fuse box connector has a bad weld connection.
A D V E R T I S E M E N T S
- New Holland, PA, USA