The contact owns a 2017 Ford Fusion Hybrid. The contact stated while making a left turn, the steering wheel made a complete 360-degree turn; however, the vehicle failed to respond as needed. Additionally, the horn and the buttons on the steering wheel became inoperable. The contact pushed up on the steering wheel, applying a lot of pressure, to steer the vehicle while turning. Additionally, when the vehicle was started, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The contact believed that the failures were associated with NHTSA Campaign Number: 18V167000 (Steering). The manufacturer was notified of the failure. The failure mileage was approximately 21,600.

- New Waverly, TX, USA

The contact owns a 2017 Ford Fusion Hybrid. The contact stated that the steering wheel had fractured. The contact stated that due to the failure, the steering wheel had an abnormal up and down movement. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

- Drexel Hill, PA, USA

The contact owns a 2017 Ford Fusion Hybrid. The contact stated while making left or right turns, the contact noticed a lot of play in the steering wheel. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the bolt inside the steering wheel to be tightened. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V167000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

- Corona, CA, USA

The contact owns a 2017 Ford Fusion hybrid. The contact stated that while driving at low speeds, the steering wheel loosened without warning. The vehicle was taken to chapman Ford of columbia (3951 columbia ave, columbia, pa 17512) where they inspected the vehicle and tightened the bolts around the inside of the steering wheel. Months later while reversing the vehicle into the driveway, the failure recurred. The vehicle was taken back to chapman Ford. The vehicle was diagnosed and inspected. The vehicle was repaired but could possibly happen again. The manufacturer was notified of the failure. The failure mileage was unknown.

- Columbia, PA, USA

The contact owns a 2017 Ford Fusion hybrid. The contact stated that while driving about 30 mph, the steering wheel shook and appeared to be falling off. The "check safety" light illuminated. The contact called airport marina Ford (310-574-2641, 5880 w centinela ave, los angeles, ca 90045) and was told to bring the vehicle in for a check-up. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired, the failure mileage was 39,800.

- Los Angees, CA, USA

The contact owns a 2017 Ford Fusion hybrid. The contact received notification of NHTSA campaign number: 18V167000(steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Richmond Ford West (10751 w broad St, glen allen, va) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Glen Allen, VA, USA