This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving 40 MPH, the vehicle shut off unexpectedly. The message that the engine was overheating was displayed. The check engine warning light was illuminated. The RED Triangle Symbol (Master Warning Light) was illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission was leaking and that the hybrid system, battery, and engine needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed there were no open recalls on the VIN related to the failure. The contact was then referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 180,000.
The contact owns a 2017 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the contact heard a loud grinding sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed transmission bearing and that the transmission needed to be replaced. The vehicle was not repaired. The contact was informed about TSB: 22-2396 however, the contact was informed that the vehicle could not be repaired under the TSB. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 104,000.
The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter failed to move out of park. The vehicle had been towed to the dealer. The dealer diagnosed that the transmission range control module had failed. The gear shifter was replaced; however, the failure persisted. The contact was informed that the transmission range control module needed to be replaced but was not yet replaced. The contact learned that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The approximate failure mileage was 94,000.
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the "Stop Safely Now" message was displayed and the vehicle then lost motive power. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact stated that the transmission was replaced two years prior to the recurring failure. The failure mileage was approximately 131,000.
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at various speeds there was scraping sound coming from the front of the vehicle. The vehicle was taken to the local dealer who diagnosed that the torque converter was faulty and needed to be replaced. The manufacturer was notified and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 17V427000 (Power Train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 79,200.
- Albuquerque, NM, USA
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While using full accessory power with the engine off, the car will allow you to change the gear shift dial to drive. The car is able to move in this position, but the gas pedal will not work. The 'ready to drive' light is.not on.
Auto shuts down while driving, no power..must stop, shut off ignition and restart the engine...car seems to revert to normal after turning back on.has occured many times..local Ford dealer is aware of problem and has installed a counter..the counter clocks up when this occurs but resets when car is stopped and restarted...this is a potentially dangerous problem as this has happened in traffic and driver has no power, must pull out of traffic, restart and go again...
A D V E R T I S E M E N T S
- Madisonville, TN, USA