This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while the engine was idling, there was an abnormal metal scraping sound coming from the vehicle. The vehicle was taken to the local dealer who diagnosed that metal shavings were discovered inside the transmission fluid, and that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 139,412.
The contact owns a 2014 Ford Fusion Hybrid. The contact stated that the vehicle rolled after parking. The gear shifter failed to move. The powertrain malfunction warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 117,000. VIN tool confirms parts not available.
The contact owns a 2014 Ford Fusion Hybrid. The contact stated while the vehicle was stationary, he was unable to move the gear shifter out of park(P). The contact stated no warning light was illuminated. The contact was able to temporarily repair the end of the shifter cable with a dog leash and drove to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V471000 (Power Train) and 19V362000 (Power Train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 133,000.
The contact owns a 2014 Ford Fusion hybrid. While driving 80 mph with the cruise control activated, the contact heard an abnormal noise and saw multiple unknown warning indicators illuminated. While attempting to park the vehicle on the side of the road and shifting the gear into park, the vehicle failed to stop and kept moving forward. The contact associated the failure with NHTSA campaign number: 18V471000 (power train). The contact had to apply the emergency brake to stop the vehicle. The vehicle was towed to the contact's residence and then towed to automax Ford (located at 3301 E central Texas expy, killeen, tx 76543, (888) 927-7951). The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 111,000.
The contact owns a 2014 Ford Fusion hybrid. While driving at any speed, the transmission made a grinding noise. The vehicle was taken to kelly Ford (420 cabot street, beverly, MA 01915, (888) 865-9541) where it was diagnosed that the gear shift was faulty and the transmission axle was leaking. The dealer stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle's warranty had expired; therefore, they would not assist with the repair. The failure mileage was 55,000.
- Georgetown, MA, USA
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This vehicle started overheating and the radiator is leaking and it has been in for service regularly and nothing is ever found. This is an issue a lot of people have yet there is no recall under my VIN. I can not drive the car and it goes to limp mode, this car is barely 5 years old
The contact owns a 2014 Ford Fusion hybrid. While driving approximately 15 mph, the transmission failed. Prior to the failure, a loud "thump" sound was heard coming from the transmission. The contact immediately shifted the vehicle into first gear to "catch" the appropriate gear. Directly afterwards, the emergency warning indicator illuminated and the "stop engine" message appeared. The vehicle was towed to an independent mechanic where the mechanic stated that the "wheels spin freely" and that the wheels would not remain in the park position. Imperial Ford (8 uxbridge rd, mendon, mass, 01756, (888) 814-8373) was made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
Hello everyone. I have a 2014 Ford Fusion hybrid titanium edition. I've gone to the same dealer that I purchased it from for all oil changes and service and tires. I have 152,000 miles on that car which is 2 1/2 years old. Yes it's a lot but it's my commute car. I drive 160 miles a day for work. Last weekend my hubby pointed out a noise. I thought alignment. But the noise sounded like rear wheel bearings that failed. Even the dealership agreed. They change them. But it didn't help with the noise. And now they're telling me I need a brand new transmission on my hybrid. I know what a bad tranny sounds like and how it moves. There are a handful of articles on the internet about 2014 Ford Fusion hybrid tranny going out. Honestly it's very rare. The dealership also said he has never seen a hybrid come in for a new tranny. I called Ford customerservice and basically they said sorry we can't help you. I feel Ford should be responsible for 1. the cost of the repair or 2. the buyback program for my car. I've looked on the BBB regarding the auto line for Ford and if this doesn't get resolved between Ford and I I'm going to go that route.
Driving down rural residential area road at night. Car illuminated "stop safely now" warning and lost power. Car stalled and would not re-start leaving me stranded. Tow truck was called and picked up car. Dealer reported that car blew 125 amp fuse and several electrical components damaged. This occurred approximately two weeks after car's leaky transmission was repaired. Car still in service department.
Vehicle was on cruise control (65 mph), tapped brakes to slow around a curve, vehicle lost power(curve left ). no indicator lights came on, coasted to stop on shoulder. Turned off ignition. Restarted vehicle, resumed trip.
While on an exit ramp, my right knee lightly touched the key fob and rolled the ignition into the acc position. I have contacted my dealer and Ford and they have opened a case. I have a video of me replicating the incident twice in 35 seconds. The video has been sent to my Ford dealer and to Ford as well. The service manager at don wood Ford in athens, Ohio took a test drive with me at the request of Ford corporate hq and I replicated the event 2X for him. Ford states that they have no record of similar incidents and want to replace my ignition. When it does happen, a warning chime and "transmission not in park" appears on the control panel, you have to put the car in neutral, turn the key to run and then place the car back into drive contact me below if you would like to see the video.
A D V E R T I S E M E N T S
- Ponte Vedra, FL, USA