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10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
29,893 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Ford Fusion Hybrid brakes problems

brakes problem

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2014 Ford Fusion Hybrid Owner Comments

problem #10

Jun 122019

Fusion Hybrid

  • 49,700 miles

A D V E R T I S E M E N T S

Leaving home in the morning, car started and ran normally, 1 block later, pressed brake pedal and it went all the way to the floor. Had to really stand on it to stop the car. Brake system, ABS, traction control, parking brake warning lights and messages all activated. Parking brake locked up and the car had to be towed to dealer. Replaced parking brake switch, rear brake pads, and rodent-chewed wiring. Worked fine for a couple months. Then, driving close to home about 35 mph, brakes failed again. Standing on brake pedal stopped car in (estimated) double normal distance. All brake-related warning lights and messages activated, plus service rear park assist message. Parking brake locked up. Towed to dealer. Service writer saw lights and messages, but techs later couldn't find malfunction, no codes set. Dealership made no repairs, sent me home with a car I am afraid to drive. When asked if this is a known issue, they pretended not to know, and didn't plan to contact Ford about it. In my opinion, a software or electrical problem that causes the car to lose braking is a pretty serious design flaw. According to nthsa database and internet forums, this is a known issue, and something needs to be done before someone gets killed. At the very least, good-faith buyers should not be left holding the bag.

- Portland, OR, USA

problem #9

Jul 162017

Fusion Hybrid

  • 90,005 miles
I was driving my Ford Fusion hybrid today on the interstate and had a complete engine failure while driving. I was driving, then a noticed popped on my dashboard stating to stop safely now. I pressed the gas pettle and the ev mode kicked on, propelling my vehicle speed to over 85 miles per hour. I was extremely nervous because the Ford electric vehicle engines are limited to 85 mph in pure ev mode. I was able to come to the shoulder of the interstate. I turned the vehicle off, waited a few seconds and restarted the vehicle. All seemed to be ok, as soon as I pushed the gas pettle to get back on the highway the information dashboard was alarming me to stop safely now. I did not have any check engine lights come on. I then revved the engine to see if I would experience anything, the engine finally came on, then revved and I felt that even though I was in park if my foot would have been off of the break pettle my vehicle would have moved forward. I turned the vehicle off as soon as I felt this the engine was constantly revving until I turned the key to the off switch. I then had the vehicle towed to the dealership. I was driving at 76 mph on the highway and complete failure occurred.

- Ponchatoula, LA, USA

problem #8

Feb 262017

Fusion Hybrid

  • 66,000 miles
While coming to a stop at a stop light the regenerative brakes suddenly let up and the car was not stopping correctly. I applied full force to the brakes and the car did slow but not before hitting the car in front of me. The vehicle collision warning did not come on because I was already breaking.

- Evans, CO, USA

problem #7

Dec 182016

Fusion Hybrid

  • 35,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Ford Fusion hybrid. The contact stated that when the brake pedal was depressed at 35 mph, an abnormal noise emitted from front driver side of the vehicle as the brake pedal became extremely soft and went to floorboard. As a result, the brakes hesitated to respond as the contact reached an intersection and the brake warning lights illuminated. The contact mentioned that the vehicle eventually stopped and the information center displayed that there was brake failure message. The vehicle was taken to the dealer but the failure was unable to be determined. The manufacturer was not notified of the failure. The failure mileage was 35,000.

- Des Moines, IA, USA

problem #6

Jul 212015

Fusion Hybrid

  • 33,000 miles
Vehicle breaks stopped working and went straight to the floor. Also loss of steering. Since both the brakes and steering are electronic I believe there was a electronic failer in the car.

- Howell, MI, USA

problem #5

Nov 102014

Fusion Hybrid

  • 1,000 miles
The contact owns a 2014 Ford Fusion hybrid. While operating the vehicle, the brake sensor light would suddenly illuminate and the ABS was erroneously activated. When the brake pedal was depressed, the ABS could be heard operating. The vehicle was taken to the dealer on several occasions due to the failure. The dealer reprogrammed the brake computer, but the failure continued to occur. The vehicle was taken back to the dealer and the brake booster was replaced. The contact then experienced a condition in which the brake pedal was too sensitive. When slightly pressing the pedal, the brakes would abruptly stop the vehicle. The manufacturer was not notified of the failure. The VIN was invalid. The failure mileage was 1,000.

- Nesconset, NY, USA

problem #4

Jan 132015

Fusion Hybrid

  • 12,000 miles

A D V E R T I S E M E N T S

My wife was traveling down a local road (5 lanes) and speed limit 40 mph getting into the center left turn lane, there were three additional cars in front of her. She was probably doing about 15 mph at most and began to depress the brake pedal when she experienced what we subsequently learned is called a "hard stop/hard brake" - this is when the electronic brakes fail and the manual brakes take over. Luckily, she is a very cautious driver and not prone to quick stops. The car slowed and finally came to a halt without hitting the car in front of her after she depressed the brake twice. It is very probable that she did not depress really far down not being aware of how the manual brakes are supposed to take over if the electronic brakes fail. She subsequently began to experience a low-grade clicking/grinding noise when she would have the brake pedal depressed after being at a complete stop. She took the car into the Ford dealership for immediate examination. She has been told that the dealership had to order a new ABS module. The fear for her is what would cause such a failure so early in the life cycle of the car (12,000 miles) plus if it is a problem with the ABS module is it a design flaw in module and will it continue to happy of the lifespan of the car.

- Livonia, MI, USA

problem #3

Jun 302014

Fusion Hybrid 4-cyl

  • 5,500 miles
My wife and I were driving South on I-95 in Florida. Unbeknownst to me, my wife's blouse caught on the electric emergency brake located on the left side of the center console and this momentarily engaged it. Our car screeched and lurched forward as the brake tried to engage. When she finally disengaged her clothing from the emergency brake lever, the car returned to normal operation. Mind you all of this happened at 70 mph! first, why would that switch be active when the car is moving? unlike a manual emergency brake operated by a lever, the electronic brake goes "full on" at engagement, making it particularly dangerous if it accidentally becomes engaged while the car is moving, especially at high speed. Second, I was lucky as traffic was pretty light at the time of this incident. If someone had been near to me, or tailgating as is so often the case on the highway, we would have had a serious accident. I must admit I was shaken until I finally unraveled what had happened. I love my Ford Fusion hybrid and the technology that's included in the car. The electronic emergency brake, however, should not be able to be engaged while the car is moving. As an example, the seat memory setting buttons can't be used while the car is in gear. That same limitation should be put in place for the electronic emergency brake before it causes a serious accident for someone.

- Boca Raton, FL, USA

problem #2

Jul 212014

Fusion Hybrid 4-cyl

  • 6,175 miles
Car had previously lost full power and brakes in April, incident repeated itself this time 5500 miles later while at freeway speeds. Car lost power brakes and steering, was able to cost to a stop. After stopping car locked itself in park and engaged the parking brake, making towing very difficult. After numerous restarts error lights disappeared and the car drove fine and was able to be moved out of traffic. After stopping car locked itself in park again and would no longer function. Dealer has no idea how to fix this issue, had this occurred with high traffic it would have resulted in a crash. Ford was contacted to attempt buy back program.

- San Francisco, CA, USA

problem #1

Apr 172014

Fusion Hybrid 4-cyl

  • 554 miles
Vehicle stalled while traveling about 35mph. Loss of all power both mechanical and electrical, numerous warning lights appeared on dash. Traction system disengaged then reengaged, which disabled and reenabled the brakes causing the car to slide across the rode. Upon restart all warning light disappeared. Car was towed to dealer, after scanning ECU 25+ codes were found. No solution was determined and Ford told the dealer to just reflash the ECU, and add dielectric grease to all connectors. All modules involved were tested and passed.

- San Francisco, CA, USA

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