This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while her mother was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 125,000.
Loss of power steering while driving, barely able to keep control as it happened mid turn and had to steer away from curb as the steering wheel was mostly locked up. Error codes including steering assist fault, advanced track fault, and hiii start fault appeared and steering wheel stayed locked up. Attempted turning vehicle off and on but errors and steering wheel failure remain.
Vehicle steering wheel lost assist function and became extremely difficult to steer. There was no error message or code. Turned off ignition and restarted steering began working again. Drove remainder of the day without issue. Parked car for evening. The next day started car and steering felt locked. Put car in reverse steering G wheel would not turn. Applied brakes firmly... found steering would turn but with great effort. No visible warnings on dash. Turned off car. Restarted car...green go light on, no warnings steering still very difficult. Placed car in drive rolled forward a few feet and applied brakes firmly. Steering became normal. Drove car to dealer in August 2018 and explained situation. Dealer performed diagnostics and found no steering or drive related codes. Cleared codes and said to bring it back if it happened again. 4 months later (Dec) car repeated steering failure upon startup without any code or alarm. Cycled ignition several times and steering became normal. On Dec 14, 2018 while driving received visual notification of "steering fault service now". no apparent issues with steering so drove home. On Dec 15, I started car and received visual message " steering loss stop safely" and steering was again very difficult. Took car to dealer on Dec 17. Dealer notified me that steering gear needed to be replaced. $2300+. I feel there is a dangerous defect in the steering module and more people will have issues. The lack of diagnosis by the vehicle sensors of an issue and the dealers inability to verify the faults I experienced makes this car unsafe in my opinion. Please look into this. I am just lucky I was not driving when it failed completely.
My steering is now going in/out just as I had a complete cvt replacement so thousands of dollars later. There is a recall for that year but not for the month that my car was produced. It's still a known issue which saddens me because its my first time investing in an american vehicle. The vehicle is sitting at aamco service shop currently.
One day when driving my vehicle I completely lost power steering. I managed to get to a safe place on the side of the road. I restarted the car and the power steering returned, the failure is due to a malfunctioning rack and pinion. Ford has gone to a completely electronic rack and pinion; resulting in now issues on owners part for lack of proper fluid changes/service. I took the car to Ford to have it checked for a recall and they stated their was none. A few days following the initial loss of steering I lost it completely and it has not returned. Ford has submitted documentation regarding 2011-2012 Ford Fusion hybrids, Lincoln hybrids and various other models that have had a similar issue. The vehicle has roughly 133K miles and was purchased used. I am unsure as to when my vehicle was manufactured late 2012 and sold in 2013 or manufactured early 2013. I have experienced the same issues as the previous models, have had the dealer check my vehicle and have been told that my only option was $3200 repair for them to replace. I have attached a safety recall document (part 573 safety recall report) 15V-340 omb control no: 2127-004 I would request that the part be replaced and covered by the manufacturer as they have several reports and recalls for similar vehicles
- New Braunfels, TX, USA
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My 2013 Ford Fusion hybrid steering wheel was loose and felt like it was about to come off while driving. The steering wheel would wobble side to side and was not secure. This happened while driving on the expressway. I took my vehicle to a Ford dealer in West palm beach, Florida. I learned that Ford had recently issued a recall (Ford ref # 18S08) for 2014-2018 Ford Fusion loose steering wheels. My 2013 Fusion has exactly the same problem. The Ford dealer advised me that my steering wheel problem in my 2013 Ford was exactly the same as in the 2014-2018 Fusion, but since Ford had not issued a recall for the 2013 Fusion, I had to pay for the repair. The dealer contacted Ford and Ford said they would not cover this defect. This is very unfair and unsafe. The Ford steering wheel recall should be expanded to include 2013 Ford Fusion. My Fusion was manufactured in the same hermosillo, Mexico plant where the 2014-2018 Fusion were manufactured. Ford needs to accept responsibility for this steering wheel defect in the 2013 Ford Fusion and immediately issue a recall on 2013 Fusion before someone is killed or seriously injured. I felt as if the steering wheel of my Fusion was about to come off due to this defect. It is a very serious situation.
On two occasions after starting the car electronics on steering wheel and console failed to work! no blinkers, to cruise control, no console control. One time speedometer didn't work. Error box appears in left computer screen and does not go away after pressing ok button. I was able to reset system by turning high beam forward twice than backwards once. I believe the turn signal stock is faulty. I was on the highway one time when I discovered the blinkers where not working. Could of caused a accident! only have 40,000 miles on car. Took it to the Ford dealer and showed manager and agreed software problem. No trouble code came up on scanner.
The contact owns a 2013 Ford Fusion hybrid. While the vehicle was stationary, the "power steering assist fault, service required" warning message displayed. Portsmouth Ford in portsmouth, New Hampshire was made aware of the failure and stated that the vehicle was previously repaired per NHTSA campaign number: 15V250000 (steering) in 2015. The vehicle was not repaired. The manufacturer was made aware of the failure and provided the contact with case number: Cas-14754810. The failure mileage was approximately 110,000.
The power assist completely failed on my vehicle while driving resulting in a total loss of steering control causing the possibility of a serious accident as I was driving on a major interstate highway. There was a recall on 2011 and 2012 Ford Fusion for the same problem. I have contacted Ford about the problem sending them a letter of what occurred and a copy of the invoice. My wife and I had to have the vehicle towed to a dealership in Tennessee, rent a car and stay in a hotel for two nights while the car was being repaired. The entire steering assembly has to be replaced costing more that $2,250 just for the repairs. I explained to Ford and the Ford dealership that I was aware of the 2011 and 2012 recalls for the same problem and stated that this same problem on the 2013 models should be covered. I have the invoice and letters that I sent to Ford and my local dealership, ballentine Ford in greenwood, SC. The car was repaired in knoxville, tn.
Reversing the car out of my garage I noticed the steering wheel was very difficult to turn and the "steering assist fault" message came up on the dash. Car is still driveable, but very difficult to turn steering wheel at low speeds. I took the car to the Ford dealer. They say they carried out the recall affecting the steering safety bolts from 2015 (15S14) and that this is a new problem. They say I need a new steering gear/rack. It looks like a lot of people are experiencing the same issue. I'm lucky I was just reversing out of my garage and not driving at speed when the steering assist failed. That would have been very dangerous.
Failure of steering mechanism - electrical. Notice popped up while driving and with no apparent issues. Then after stopping and restarting the car would not turn rt or lt. Dealer says this is not covered by recall in 2015 which also includes this yr model.
We are experiencing a loss of power steering at times. The other day in a turn the power steering lost power, and was very hard to come out of a turn, when not being ready for this to happen. Was a very dangerous situation. I have called two different Ford dealers and they boyh say that there are no power steering. Issues. I know that is not true. My car may not be within the affected VIN # group, but this is a dangerous issue. Especially with a kid driving the car.
The contact owns a 2013 Ford Fusion hybrid. While driving on the highway, the vehicle experienced a loss of power steering. As a result, the vehicle veered out of the lane and the contact lost control of the vehicle. The traction control, hillside start assist, and steering assist warning indicators illuminated. The contact was able to regain control of the vehicle. The vehicle was taken to the dealer; however, a diagnosis was not provided. The vehicle was included in NHTSA campaign number: 15V250000 (steering). The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
The contact owns a 2013 Ford Fusion hybrid. The contact stated that while driving at a very slow speed the steering completely failed and the driver had no ability to steer the vehicle. The vehicle was towed to the dealer who diagnosed that two out of three bolts in the steering gear motor assembly fractured. The vehicle was repaired and the manufacturer was notified of the failure. The failure mileage was 54,981.
I was backing out of my garage at home and as soon as I put the car in drive and started to turn the wheel, I heard a loud clunk. The steering wheel locked and the car would not steer. It was completely locked. When I tried to force the wheel I heard a massive grinding sound but the car still wouldn't steer. I called roadside assistance and they flat-bedded the car to my local Ford dealer. My car has never been in an accident and has been driven responsively. I can't believe the steering would break like this. Thank goodness I wasn't driving down the road as an accident surely would have occurred. The broken steering rack has been on order for a month now. I'm getting the run-around from the Ford representative. I'm extra concerned because my wife drives the exact same car. I'd like to know what exactly happened and once its "fixed" how can I be assured it won't happen again. As of today, I still have not gotten the car back from the dealership. Please note that when you check my VIN # it is registered in my company's name automatic music & vending.
While traveling North on ca-2 near san fernando road, the steering started to feel wobbly. About 2 seconds later, the computer screen in the instrument cluster displayed an alert saying to service the steering soon; about 2 seconds after that, it said "steering loss - stop safely" along with an audible warning sound. The curvature of the road was such that going straight ahead put the car on the road shoulder with enough time to stop, so I cannot say whether the steering would have worked if I had applied extremely high force to the steering wheel. However, after stopping and restarting the car, the steering wheel's movement had no effect on the wheels, and the mechanic at the Ford dealer (to which the car was towed) said that they were entirely unable to steer the car. Although I was able to stop safely, I and other people could easily have died if I had been on a winding road, had needed to make an emergency maneuver, or if the drivers next to us on the freeway had not noticed the hazard flashers and moved out of the way. Advantage Ford Lincoln in duarte repaired the steering by replacing the entire rack and pinion system, and we subsequently returned the vehicle to the selling dealer for a refund. The repairing dealer assured us that the faulty part was being sent to Ford for analysis.
A D V E R T I S E M E N T S
- Worcester, MA, USA