This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At random while car is on at any time and any speed (parked and just turned on, at a red light, driving on freeway or city driving, turning or driving straight.) rear parking aid is disabled with light turned on, airbag lights turn on, service advance trac light turns on, the power steering goes out all the same time. Then randomly turns off and drives normal again at anytime ( shortly after the problem occurs, sometimes it stays on an entire drive 1hr+ even if parked and turned car completely off and on again) this has been brought into the deal multiple times with it occurring again shortly after being "fixed"
The contact owns a 2013 Ford Fusion hybrid. The contact received notification of NHTSA campaign number: 16V875000 (seat belts) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (rivertown Ford, 1680 whittlesey rd, columbus, ga 31904, (706) 653-7420) was unable to verify when the parts would be supplied from the manufacturer. The manufacturer was notified. The contact was not experiencing a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Fusion hybrid. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for repair. The contact had not received an interim recall notification. The manufacturer was contacted. A local dealer was not contacted to verify if parts were available. The contact had not experienced a failure. VIN tool confirms parts not available.
There has been a recall on the air bag, or safety restraint system. I received the notice and was told to call and schedule the repair. This was many months ago. Called two dealers in my area last week, and I'm still being told that there are still no parts available. We are wondering just how safe this vehicle is, as we let our son use the car. Does anyone really have the parts. I have been in for many services at the dealer, and they just shuffle me off. Thank you.
I am writing to you because I have become very displeased with the Ford Fusion hybrid (VIN): [xxx] purchased from jim hudson Ford located in lexington, South Carolina on February 19, 2013. My reasoning for purchasing the Fusion hybrid was because of it available safety features and gas mileage I expected to received then advertised as 40 mph. In so many ways I have been pleased with the safety features provided on the Fusion, especially the forward sensing, forward collision warning, cross lane alert, voice activated telephone, radio and navigation system. The car handles well and most important both my spouse and I are comfortable with its handling. Now my dilemma! thus far there have been at least ten recalls pertaining to the Ford Fusion, not all applies to my specific vehicle, however there have been enough to give me concern about driving the vehicle on any extended trip. I have expressed my concerns to the representative at jim hudson Ford where I take my car for service but being told if something happen while you are on a trip any Ford dealer would assist was no relief. Both my wife and I are in our mid-seventies, have mobility issues and reliability, safety and a peace of mind are important! I need a car I can depend on not just one with some great safety features that have been nullified due to pending recalls. I feel this car no longer represent to me the car I assumed I was purchasing and even-though it may still be safe to drive I no longer have the confidence, nor do I any longer feel comfortable when behind the wheel. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Ford Fusion hybrid. The contact received a recall notice for NHTSA campaign number:14V597000 (air bags, seat belts). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The cars warning lights for hill stop assist, service advance trac, traction control, and the air bags all came on indicating that these safety features we're not working properly. Taken to the dealer and they said its the rcm or restraint control module that failed. The car was in no accidents, and was driving normally. This part is backordered for weeks but Ford would not provide a loner vehicle, so we faced with driving a car that is definitely not as safe as purchased, and the mandated safety features are not working. This problem is happening T many Fusion 2013 hybrid owners as seen on the Ford forums, and it needs to be a recall, and people should get a loner car while waiting for these to get fixed.
Approximately after 10 minutes of driving, the engine shut down and the electric motor got stuck at about half its power (according to the display on the dashboard). The front air bag malfunction light was on (this had happened 3 times before during the past two weeks), the "hill assist off" light turned on, and a large warning message came up on the left side of the dashboard. The vehicle had very little power, I managed to get to the side of the road and pulled over in a parking lot. Parked and turned the ignition off, waited a minute and started the vehicle. It worked normal for the rest of the drive (5 more miles). The next morning, the front air bag malfunction light came up again after 4 or 5 miles of drive. I took the vehicle to the dealer.
A D V E R T I S E M E N T S
- Simi Valley, CA, USA