This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the steering assembly replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 90,000.
The door latch failed while stationary. I opened the door and it would not close. The car had already had all the door latches replaced in 2016 because of the recall issued for door latches failing. The "new" door latch failed due to the same problem the recall was supposed to correct.
The car has a flip out key. The key stem breaks out of the fob holder. It has stuck in the ignition and the car keeps running. You need a pliers to turn the car off and pull out the key. Both key fobs have broken.
I noticed several sounds coming from my vehicle at hiway speeds and during acceleration. Took my car to the dealership. They found an issue with the internal bearing in the transmission. Since it's a hybrid transmission, they said they need to replace the entire transmission instead of the bearing. They ordered parts and were getting ready to fix under warranty and then they realized my car was branded title and said I would have to pay out of pocket $5,750. I declined the repair to get second opinions and to contact Ford customer service to see if there was anything else they can do. They said I'd have to pay out of pocket. After doing some more research I found that my problem is a known problem and it affects 2013-2014 Fusion and C-max vehicles. My car is only at 50K miles, I should not be having transmission issues. Please have Ford release recall notices to 2013-2014 Fusion and C-max vehicles. Ford needs to be held accountable for faulty transmission bearings and they should fix the problem free of charge just like any other recall that Ford has sent out (not looking at the vehicle title). At the end of the day, the dealership had my car for 2 days, found the problem, charged me $225 to tell me that I need to pay $5,750 to fix a known problem.
Driving at 45 mph and car shut down driving on city street. Safety warning popped up that said 'stop safely now'. car coasted to side of the road and had to be towed to dealership.
- Palm City, FL, USA
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When ever I stop for gas the car has trouble starting.it also stopped running at a red light. After a few minutes it turned over. Car makes a strange noise when doing 40 mph or more.I don't feel anything different. But it makes a loud noise every couple seconds.
Twice I have turned right into my driveway and my car has surged forwarded as if hit from behind or the brakes failed. I am obviously at a low speed and the road slopes down slightly. My drive is gravel. It probably surged a good car length before the brakes engaged, yet my foot was on the brakes the entire time. It was scary as hell. The first time I thought I had been hit from behind by another car. The dealer looked at it today and found no issues. I'm not happy with this waiting to happen again as I have no idea what sequence of events caused it before. The first time was about a month and a half ago and the other time was one week ago.
Purchased a used 2013 Ford Fusion hybrid from carmax around May 2015 with approx 25000 miles. On 8/6/15 at approx 4:15pm the car was traveling approx 65 mph on the interstate when the command on the dash was given to stop safely now. I pulled over to the shoulder and restarted the car. A week later on 8/12/15 while traveling at approximately 45mph the same message stop safely now appeared after the car shook gently. All power was disabled and was able to pull once again to the shoulder and restart without further issue. Car is currently being checked out at the Ford dealer.
Driving into work in the morning on a 3 lane busy road, the "stop safely now" alert came on and the car stalled. It came to a complete stop while I was in the middle lane of the road with cars rushing around me to be on their way. I had to get out of the car and, with the help of some good samaritans, push it to safety across 4 lanes of traffic into a commercial parking lot. The car would not restart. I had it towed to the dealership where it was held for 7 days and they told me it "just started working over the weekend and we don't know why it failed because there weren't any error codes to read". here is the report from the dealership: "towed in wrench light came on and stop safely light came on also caused by no crank, no start. Self test, 20 dtc S. cleared dtc S. started ok after dtc S cleared. Road tested & retested, dtc S did not return. Needs to be driven more." I have played phone tag with the Ford customer rep for weeks now and I have grown irritated. I do not have any trust in this car to reliably keep myself, my wife and newborn child safe. We feel helpless at this point because there doesn't seem to be any concern or reassurance shown on Ford's behalf and we're stuck in a car that we owe more than its worth. The money would feel more well spent had there have been some effort shown by Ford to make it right and rebuild our trust in their product. However, this has not been the case and it looks like we're on our own to just deal with this major safety issue as it comes up or drown ourselves in negative equity by trading it in for a car that we can trust. This car is a safety risk to myself, my family and the general public.
A D V E R T I S E M E N T S
- Murrayville, IL, USA