This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion. The contact stated that when the vehicle was turned on, the contact heard a loud sound emanating from the engine compartment. On another occasion, while driving at various speeds, the vehicle started shaking. Additionally, when the vehicle was in the park(P) position the vehicle continued to move inadvertently. The parking brake was applied to stop the vehicle. The vehicle was taken to a dealer where it was diagnosed that the loud noise was from the shifting from the hybrid to gasoline and that the bushing bearings and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 130,000.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while sitting in the passenger seat as their husband was driving through a fast food drive-through and attempting to make a left turn the power steering suddenly failed. The dashboard was illuminated with several different lights, meanings unknown, however, there were no warning lights before the failure occurred. The driver had used an excessive amount of force to pull to the side where he turned the vehicle off and then restarted it to regain proper function. The failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the electrical power assist system failed. The independent mechanic informed them that the failure was related to NHTSA Campaign Number: 15V250000 (Steering) and referred them to Ford. The dealer was contacted and informed that the VIN was not included in the NHTSA Campaign Number: 15V250000 (Steering) but was included in NHTSA Campaign Numbers: 22V413000 (Power Train) and 20V331000 (Locks, Latches ). The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in NHTSA Campaign Number: 15V250000 (Steering) then referred them to NHTSA. The approximate failure mileage was unknown.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while driving at various speeds, an abnormal whining sound coming from the vehicle with the check engine warning light illuminated. The contact also stated that while refueling the vehicle, fuel would spew back out of the tank. As both failures persisted, the vehicle began to jerk and hesitate upon the depression of the accelerator pedal. The contact attempted to make an appointment with the dealer but was informed that due to a shortage of employees, the vehicle could not be serviced for months. The contact stated that while waiting for the appointment while driving at an undisclosed speed, the vehicle stalled upon depression of the accelerator pedal while at a complete stop. The "Stop Safely Now" message was displayed on the instrument panel. The vehicle was towed to the dealer and diagnosed with a defective purge valve which caused the transmission failure. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train). The dealer and the manufacturer were notified of the issue and informed the contact that the recall was not related to the transmission failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 130,000.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving 35-40 MPH, she heard abnormal grinding sounds coming from the driver's side front wheel. The contact was able to continue driving. The vehicle was taken to an independent mechanic where the ball joint and unknown suspension parts were replaced; however, the failure reoccurred. The vehicle was taken back to the independent mechanic who referred the contact to a certified transmission specialist. The vehicle was taken to a certified transmission specialist and was then towed to a second certified transmission specialist. Both transmission specialists diagnosed that the bushings were grinding in the transmission. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the parts for NHTSA Campaign Number: 22V413000 (Power Train) were not yet available. The failure mileage was approximately 136,000.
The contact owns a 2013 Ford Fusion Hybrid. The contact stated that the vehicle failed to shift out of gear. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA for assistance. The contact stated the failure was related to NHTSA Campaign Number: 19V362000 (Power Train). The approximate failure mileage was 135,000.
- Coral Springs, FL, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2013 Ford Fusion. The contact stated that while attempting to park, the vehicle became stuck in the reverse position while shifting into the drive position. The contact applied the emergency brakes to prevent the vehicle from reversing. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 18V471000 (power train) however the recall was not associated with the VIN. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
The contact owns 2013 Ford Fusion hybrid. The contact stated while vehicle was at a stand still, the contact attempted to restart vehicle, however the vehicle failed to restart twice. The contact stated the power train warning light was illuminated. The vehicle restarted after the third attempt. The contact stated the failure related to NHTSA campaign number: 18V169000 (power train). The vehicle was not taken to the dealer. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,700.
Hello. I just buy car and after two day coming some noise from engine mechanic tel me this is transmission. So also he told me 95% of Ford Fusion hybrid 2013-2014 have a same problem. I think Ford have to recall.
The contact owns a 2013 Ford Fusion hybrid. After an alignment was performed on the vehicle, the contact heard an abnormal noise and the vehicle shook while driving various speeds. When the contact slowed down, he heard a loud humming noise. There were no warning indicators illuminated. The vehicle was taken to bartow Ford (located at 2800 us-98, bartow, fl 33830, (800) 301-8570) where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 112,000.
While coming off of an exit my right front passenger door flew open and I was almost in an accident because it frightened me as another car behind me had to brake as well to avoid hitting me from the back. I read up on this car and there is information statin the there are problems with the door lock/latches where you think your door is lock and it is not. Now I try yo close it, the door will not lock at all. I did not see a recall on my VIN but I not have to contact Ford because there is information all over the internet stating that is a know fact to happen on the 2013 and I believe the 2014 models. I also have an issue where the sync with my Ford does not work correctly. I am unable to use touchscreen because when I due I get an error message pops up on the screen saying something about the usb and power source and does not allow me to do anything else. I literally have to turn off and restart my screen.
The contact owns a 2013 Ford Fusion hybrid. While operating the vehicle, a constant grinding sound was present coming from the transmission. The vehicle was taken to larry H. miller Ford(11442 S. lone peak pkwy, draper, ut) where it was diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was 120,000.
The contact owns a 2013 Ford Fusion hybrid. While operating the vehicle, the advancetrak, power train, up hill assistance, and stop driving warning indicators illuminated. After turning the vehicle off and back on, it accelerated to 35 mph on its own and would not exceed that speed. During the failure, the brakes did not operate properly and failed to immediately stop the vehicle. The vehicle was towed to Ford autonation torrance(3111 pacific coast hwy, torrance, ca) where it was diagnosed that the aftermarket security system caused the failures. After removing the security system from the vehicle, the failures continued. The manufacturer was not notified of the failures. The failure mileage was 35,000.
The contact owns a 2013 Ford Fusion hybrid. The contact stated that the transmission made a whining sound when traveling at lower speeds. The vehicle was taken to plaza Ford (1701 bel air rd, bel air, md 21014, (410) 838-3100) where it was diagnosed that the transmission needed to be replaced. The repair would cost $7,500. The manufacturer had not been contacted. The failure mileage was 128,000. Consumer stated transmission needs to be replaced.
The contact owns a 2013 Ford Fusion hybrid. While driving approximately 50 mph, a grinding noise was heard coming from the front of the vehicle and the engine coolant warning indicator illuminated. The contact coasted the vehicle to the side of the road and waited until the engine cooled down. The contact continued to drive the vehicle, but due to overheating, the contact had it towed to waldorf Ford (2440 crain hwy, waldorf, md 20601, (301) 843-2400) where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was not notified of the failure. The approximate failure mileage was 135,000.
At random while car is on at any time and any speed (parked and just turned on, at a red light, driving on freeway or city driving, turning or driving straight.) rear parking aid is disabled with light turned on, airbag lights turn on, service advance trac light turns on, the power steering goes out all the same time. Then randomly turns off and drives normal again at anytime ( shortly after the problem occurs, sometimes it stays on an entire drive 1hr+ even if parked and turned car completely off and on again) this has been brought into the deal multiple times with it occurring again shortly after being "fixed"
Driving the vehicle on local street. Exhibited loud noise and started to vibrate. Eventually coming to an abrupt stop. Luckily traffic as light and the car behind managed to stop safely and avoid a collision. Managed to turn the car off then back on and it was operational, exhibiting kind of grinding noise. Ford dealer says the transmission failed and needs to be replaced. Car is fully serviced, no warning lights even when the problem occurred - there was nothing indicating an issue with the car on the dashboard. The car has a bit less than 105K miles, warranty expired at 100K in December 2017. Ford has a few tsbs describing cvt transmissin issues: 14B07 and 17-039. I was never contacted regarding any of the issues in these bulletins and transmission was not serviced. Now it completely failed out of the blue in the middle of the street, barely avoiding accident.
The contact owns a 2013 Ford Fusion hybrid. While driving approximately 45 mph, the engine made a grinding noise. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that the transmission and both front axle and bearings failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to thoroughbred Ford (8501 N boardwalk ave, Kansas City, mo 64154, phone: (816) 505-1818) where it was diagnosed that the transmission failed and needed to be replaced. The manufacturer stated that the customer satisfaction program for the transmission had expired and the vehicle could not be repaired. The approximate failure mileage was 92,000.
Driving at 45 mph and car shut down driving on city street. Safety warning popped up that said 'stop safely now'. car coasted to side of the road and had to be towed to dealership.
Car was making a roughing sound while driving when in P or N no sound took I took it to dealer they could not find a problem 3000 mile later they said it the transmission it would cost us $11,000 to repair need to know if this is happening to any other owners
A D V E R T I S E M E N T S
- Long Beach, CA, USA