This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn. No warning light was illuminated. The contact stated a message that the -??Advance-trac System Failure - Service Required-?? message was displayed. The contact drove the vehicle home, turned off the vehicle, and noticed that the steering wheel was locked. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact stated that the failure occurred on two prior occasions and was diagnosed as an Advance-trac system failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 207,000.
The contact owns a 2012 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the TPMS warning light illuminated. The contact stopped at a local gas station and inflated the driver's side front tire. The contact stated that after inflating the tire, the Advancetrac error and power system failure warning lights were illuminated. The contact turned off and restarted the vehicle and proceeded to drive the vehicle to his destination; however, the power steering seized and became inoperable. The vehicle was taken to the dealer where it was diagnosed with a failed steering gearbox. The contact was informed that the steering gearbox needed to be replaced, and the tires needed to be rotated. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 140,000.
The contact owns a 2012 Ford Fusion hybrid. While driving 5 mph, the advance auto trac and power steering assist warning indicators illuminated. Also, while making a right turn, the steering wheel seized. The contact attempted to steer the wheel, but it failed to steer properly. The contact turned the vehicle off and back on, placed the vehicle in reverse, and then drive; however, the steering wheel failed. Aaa was contacted and towed the vehicle to heritage Ford (2075 edsel ln nw, corydon, in 47112, (812) 738-3284) where it was diagnosed that the steering needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to call NHTSA to file a complaint. The failure mileage was approximately 166,000.
I was driving and my steering wheel became very stiff. About 30 minutes later there was a red alert on the dash stating service power steering. Then about five minutes later another alert came on and it was yellow that said service advancetrac. After that happened I drove home and the next morning when I got in my vehicle to leave the steering wheel was completely locked. Even though it is 2019 I understand the car has years on it but after only having it for three months from the dealership I am extremely upset.
The contact owns a 2012 Ford Fusion hybrid. While driving 20 mph, the contact's husband attempted to turn the steering wheel, but was unable to because it was stiff. The contact heard an abnormal noise and unknown warning indicators illuminated. The vehicle was towed to matthews currie Ford (located at 130 N tamiami trail, nokomis, fl 34275, (877) 405-7194) where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 120,000.
- North Port, FL, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2012 Ford Fusion hybrid. While driving various speeds, the steering failed and the power steering warning indicator illuminated. Sheehy Ford of marlow heights (5000 auth rd, marlow heights, md 20746, (301) 298-0793) diagnosed that the steering sensor system needed to be repaired. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 150,000.. consumer stated diagnosed communication had a problem and steering wheel was hard to turn. Dealer had car for 23 days month later same issue. Vehicle was never looked at. Recall was mentioned by the consumer by dealer did not acknowledge it. Consumer has contacted the manufacturer.
Takata recall. The contact owns a 2012 Ford Fusion hybrid. The contact received a recall notice for NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer failed to provide the part within a reasonable timeframe. The contact had been waiting to schedule an appointment with lorenzo Ford (30725 S federal hwy, homestead, fl 33030, 1-(305) 307-8039) for over two years. A loaner vehicle option was not offered. The vehicle was also included in field service action number: 15N01 (epas steering efforts), but the contact had not received a notification via mail. The manufacturer was contacted to address part availability and the manufacturer field service campaign. The contact had not experienced a failure. Parts distribution disconnect.
Power steering failed while driving this vehicle, and it cost over $1,600 to repair. Ford Motor Company claims this vehicle was not included under NHTSA campaign number 15V34
Vehicle lost power steering one year ago and dealer repaired. Vehicle lost power steering again. Warning light came on as soon as I turned the wheel on the first corner that power steering and stability needed checking. Once vehicle was turned off and back on again, lost all power to the steering making it extremely difficult to steer the vehicle. Very dangerous situation and apparently what they did to fix it the first time was not effective. I see there is some sort of recall on the 2012 Ford Fusion hybrids but despite all the complaints nobody has effectively addressed the issue.
Several times when I have been driving or just starting to drive my power steering has gone out. I then have to turn the motor off and restart the engine and then it will be alright. Twice I had pulled out of my garage and started forward it went out and another time I had stopped at a stop light and started to go and it went out again. I was on a city street at the time.
Takata recall. The contact owns a 2012 Ford Fusion hybrid. While driving various speeds, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to billy howell Ford Lincoln (1805 atlanta hwy, cumming, ga 30040, (770) 887-2311) where it was diagnosed that the power steering needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign numbers: 15V340000 (steering) and 17V024000 (air bags); however, the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure and opened case number: Cas15441933. The approximate failure mileage was 122,000. VIN tool confirms parts not available for NHTSA campaign number: 17V024000 (air bags) and parts distribution disconnect for NHTSA campaign number: 15V340000 (steering).
Vehicle was slowing down from 35mph to take a rh turn into parking lot. Upon initiating turn, power steering failed & service advancetrac warning light illuminated. Failure occurred as vehicle had started turn, creating an immediate high-force pull to the left and requiring corrective driver action to continue with the right turn or impact cars in the parking lot. Driver was able to continue turn and bring vehicle to a safe stop, albeit very difficult given grip strength required to maintain turn on steering wheel without power steering. Upon
A month and a half after having a mysterious power steering failure, the same thing happened. The Ford Fusion hybrid 2012 had been parked in front of my house. When starting it up, the "service advance trac" and "service power steering now" warnings and lights came on, and the power steering was dead. The vehicle was driven to a local Ford dealer where they determined that a steering gear needs to be replaced, but they refuse to associate it with the recall (NHTSA: 15V340000 | Ford: 15S18) for this exact issue because it didn't show up on my particular VIN.
While driving on a country road at night, the "service advance trac" warning and lights came on. The next morning, when starting the parked car, the "service power steering now" warning appeared and the power steering was dead. A few hours later the vehicle would not start. The vehicle was towed to a local Ford dealer where they reset the computer and tested it, unable to replicate the error. They failed to mention that a recall (NHTSA: 15V340000 | Ford: 15S18) for this exact issue is out because it didn't show up on my particular VIN.
In 2015 Ford Motor Company had 80,000 Fusion recalled because of defective electric power steering control. After 40000 vehicles were officially recalled the ntsb backed off and gave Ford Motor Company a get-out-of-jail-free card because no one had died as a result of this defect. My vehicle was not one of those recalled but two months ago my power steering failed and for charged me over $1,600 to repair it. This is grossly unfair. My steering failed just as I was pulling into my driveway so it did not cause an accident for me.
Mechanical clunking noise when initiating turns, either direction. Diagnosed as steering gear failure but as not a failure related to the ongoing recall.
The contact owns a 2012 Ford Fusion hybrid. While driving approximately 35 mph, the power steering, service power steering, and service advance track warning indicators were illuminated. The ability to steer became very difficult. The vehicle was towed to the dealer where it was diagnosed that the power steering gear needed to be replaced. The vehicle was repaired by the dealer in may per a recall for the power steering. The manufacturer was notified of the failure. The vehicle was not repaired. The recall details were not provided. The approximate failure mileage was 147,000.
Power steering has shut down while the vehicle was operating making it very difficult, near impossible to steer. I had the car serviced at a Ford dealer per recall # 15V-340 performed on 8/25/15 but the issue has re-occurred. In both incidents, the vehilce was in motion with the power steering went out. The problem was resolved by turning off the ignition and restarting the car.
Today from a stop, turning right out of parking lot on to city street into right most lane, during acceleration in turn, power steering lost; followed immediately by several audible warning tones and message center reporting service advancetrac and service steering. While caught of guard, was able with effort to straighten vehicle, and recover without incident. At next light, put car in park, turned vehicle off and then back on. Immediately received warning tones and message center reporting service advancetrac and service power steering now. Vehicle as no power assist and effort is high to steer vehicle. Not clear how both systems "failed" at same time. But loss of safety feature for stability control and increased effort to steer requires more response time for routine and if required evasive maneuvers to avoid a collision. The mileage is approximately 28,600 miles, and this is the first issues with this vehicle. Last routine maintenance and multi-point inspection was completed at 24,200 at dealer in April.
A D V E R T I S E M E N T S
- San Jose, CA, USA