This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
According to Ford car needs hcu unit and ECU. Just had the car fully serviced and new brakes all around. Tires are new as well. Ford wants $3000 to replace the hcu and ECU and drain the brake fluid. I think I'm gonna have to scrap the car.
Vehicle lost power steering one year ago and dealer repaired. Vehicle lost power steering again. Warning light came on as soon as I turned the wheel on the first corner that power steering and stability needed checking. Once vehicle was turned off and back on again, lost all power to the steering making it extremely difficult to steer the vehicle. Very dangerous situation and apparently what they did to fix it the first time was not effective. I see there is some sort of recall on the 2012 Ford Fusion hybrids but despite all the complaints nobody has effectively addressed the issue.
Have found online that there are two recalls in process on my vehicle that the dealership did not notify me of. Also, there is a problem with the car surging forward when accelerating from a stationary position. This poses a hazard of me accidentally hitting anything in front of me when taking off.this has been happening ever since I leased the car in may of 2018. I do not remember how many miles were on the car at the time.
4/18/17 I went to leave my home in my 2012 Ford Fusion hybrid and as I pulled out of my house and proceeded to my first stop light, I was in motion going downward on a slight hill in my neighborhood and I noticed my breaks just drop to the floor and break pedals seemed to stiffen in their flexibility and I was headed straight for a red light. I was extremely terrified and did the best I could to maintain the car under my control.. I noticed the dash was full of red lights saying 'check break system ' and ABS lights were on as well ass 2 traction control llights. Had weather conditions been different and my son been in the car this could have posed a threat to our lives. It's extremely dangerous and quite unpleasant to imagine what feels like loosing your breaks. But I don't believe this is the case!! up until now I have not had any issues with my breaks, never shown any signs to be concerned with ABS the car has 32K miles on it shouldn't need breaks or master C it's a faulty ABS module.. I don't believe anything is actually wrong with the car. After I pulled over I turned car off and back on after checking in out a few times I started the car and noticed it looked normal for a second unlike other trys so I started to drive breaks felt fine came back up like normal and car worked but after 20 seconds of driving it' cut back out flashing red warning signs and beeping. Breaks sink down and become hard to control. I see this is common problem I need this fixed I'm extremely up set how after 32K this goes out and is not a small fix.
Today from a stop, turning right out of parking lot on to city street into right most lane, during acceleration in turn, power steering lost; followed immediately by several audible warning tones and message center reporting service advancetrac and service steering. While caught of guard, was able with effort to straighten vehicle, and recover without incident. At next light, put car in park, turned vehicle off and then back on. Immediately received warning tones and message center reporting service advancetrac and service power steering now. Vehicle as no power assist and effort is high to steer vehicle. Not clear how both systems "failed" at same time. But loss of safety feature for stability control and increased effort to steer requires more response time for routine and if required evasive maneuvers to avoid a collision. The mileage is approximately 28,600 miles, and this is the first issues with this vehicle. Last routine maintenance and multi-point inspection was completed at 24,200 at dealer in April.
- Largo, FL, USA
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I was driving normal and all the sudden my power steering went out and I got two alarms on my dash. Service power steering now, and traction control warning.
This is 3rd of 3 complaints because car was taken to dealer three times for three incidents with same symptoms. (I don't recall the temperature. Wunderground.com recorded 10 deg F as the low.) as with the first incident on Feb 16, the following occurred: Started car from being cold overnight. Let engine run no more than 3 minutes prior to backing out of drive way. Made two successful stops. Drove 3/8 mile from last stop while traveling at 30 mph. Slowed to make right turn on desired street because traffic light was green. While turning brake warning light illuminated. ABS failure, stability control and traction control failure lights illuminated. Vehicle was very hard to stop with foot brake. Loss of all power assistance for stopping. But was easier to stop since repair from previous repairs on 2/16/15 and 2/23/15. Dealer recorded ABS system test and diagnostic pinpoint test for the third time, contacted hotline id 108388128, for abnormal diagnostic pinpoint testing, connector access, C135 and C1602, performing ABS bleeding and calibration twice, with abnormal circuit testing, load test while measuring voltage drop across circuits cca22 and vca22, per hotline, both elements are bright with no measured voltage drop, also abnormal road testing and verification due to intermittent concerns, before and after repairs, replaced the ABS control module, performed programmable module installation and calibration again, ppt, P8, road test, verified repairs. Currently, with 28673 miles on March 21, the vehicle has performed flawlessly since this 3rd of 3 service visits.
This is 2nd of 3 complaints because the car was taken to the dealer three times for three incidents with same symptoms. Temperature was -3 deg F exactly as was on the previous complaint. Started car from being cold overnight. Let engine run no more than 3 minutes prior to backing out of drive way. After two successful stops and while accelerating to around 15 - 20 mph, brake warning light illuminated. ABS failure, stability control and traction control failure lights illuminated (left off stability control warning from previous report). Vehicle was very hard to stop with foot brake. But was easier to stop since repair from previous week on 2/16/15. Dealer recorded ABS system test, C0022, ABS pinpoint test P, circuit test brake booster solenoid, intermittent brake booster solenoid operation per ppt P6, replaced the brake booster assembly per ppt P7.
Power steering first failed in the beginning of November 2013. There was 20083 miles on the vehicle. We were driving the car in our subdivision and all of a sudden alarms started and the car was very hard to steer. We were able to force steer the car back home. We shut off the vehicle and started it up again and the power steering started working again. The alarms and warning lights also went off. We brought the vehicle in to our local Ford dealer and they indicated there was nothing wrong. We then had a second event on February 21, 2015 where the power steering failed again. The mileage was 40163. We shut off the vehicle and started it up again and the power steering started working again. The alarms and warning lights also went off. We brought the vehicle in to our local Ford dealer and they indicated there was nothing wrong again. On March 12, 2015 multiple alarms activated and we completely lost power steering and almost got in to an accident due to heavy traffic and the inability to steer the car properly. We were very close to a Ford dealer and was able to force steer the vehicle into the parking lot where we were then assisted by the service department. Diagnostics indicated motor rotation angle sensor internal electronic failure and failure of electronic steering system. The epas system was found to be defective and several parts needed to be replaced.
Was backing car out of garage to take it for an oil change and 10,000 mile check. All dashboard lights illuminated, warning chime sounded. Not able to engage brakes or accelerator. Stopped car by putting it in park. No response of trying to restart. Resulting in contacting Ford road side assistance and having it towed to the dealership. Dealership thought it was anti-theft, contacted Ford tech line and found no "test voltage at PCM, no voltage found no voltage at fuse, F49, F40 and F39 traced problem to pin 5 at PCM relay in auxiliary relay box pin was not seated all the way. Repaired and retested working properly".
A D V E R T I S E M E N T S
- Bowie, MD, USA