This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle was stationary, I closed the front driver door and the latch broke and the door would not stay closed. I had to physically hold the door shut while driving until it was repaired at a cost of over 400 dollars. I noticed this part has been recalled on the 2013 and 2014 models. Any chance that the 2011 models will be included in this recall?
Drivers side interior door handle broke when I went to exit the car. This is a wide spread problem that has been reported frequently on the owner forms. Anywhere from 10K to 30K miles the handles break leaving with either outing the window down to use the outside handle to open the door or crawling out the other side. This could be a safety concern if you needed to exit quickly from either an accident, fire or other immediate problem. The replacement parts haven't been redesigned and brake after the same usage.
Hood latch failed; hood would not latch firmly in the closed position. This occurred when I opened the hood to fill windshield washer fluid. Hood was fully closed. I pulled the hood release lever under the dash and then opened the hood. When I tried to close it, the latch mechanism would not engage. Dealer tells me that the latch and cable need to be replaced - over $400.
1. the 2011 Ford Fusion hybrid is equipped with a power point providing 110 volts alternating current (vac) to a 3-prong receptacle located in the rear seat area of the center console. The 110 vac power point is equipped with a safety cap and a safety twist tab that provide protection from inserting any object into the power point other than the 110 vac electrical device plug. 2. a child leaving our vehicle had a foot entangled with a 3-prong cord connected to the power point, resulting in disassembly of the safety cap from the body of the power point. The disassembled power point exposes two brass electrical contacts with 110 vac. A person attempting to reassemble the safety cap with the power point body while the engine is running may contact the high voltage contacts, resulting in a burn injury or death by electrocution. 3. the power point should be recalled and replaced with a similar device that cannot be disassembled.
At 38,000 miles just over the manufacture warranty had expired the driver's door inside handle no longer opens the door from the inside. The way you must exit the vehicle is to roll down the window and open the door from the outside which is a safety issue. If the vehicle were involved in an accident not an efficient or quick way to exit the vehicle. This is a common problem and Ford does not cover this repair even with the Ford esp coverage so you may want to consider that purchase. So I will pay for this repair along with many other owners of the Ford Fusion, but it is quite apparent that; this is an engineering problem they chose not to address, and they do not stand behind helping customers who have this problem. My other vehicle is a Lexus, and when something breaks such as a seat latch while in the extended warranty I purchased, they fix it no questions asked, something for me to consider the next time I vehicle shop. I don't mind purchasing a new vehicle and paying for it for 5 years but would expect the manufacturer to stand by their product, and to address safety issues quickly.
A D V E R T I S E M E N T S
- Yorktown, VA, USA