This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When driving in torrential rain for long periods of time with the rain sensing wipers enabled and the wipers were wiping near their fastest speed and they just stop in the middle of the windshield putting me in a situation where I could not see through the windshield and I felt extreme danger as I did not know what to do as I was driving behind an 18 wheeler truck and could not see through the windshield any longer. I had to take my eyes off the windshield to turn the control off the wipers off and on again to get them to clear the water and go back to wiping as expected. The dealership replaced the control stick and that did not fix it then they replaced the control stick and the rain sensor and the dealership manager kendal said "that's all we're can do!" I believe that this is a software control or mechanical part breakdown or loss of communication to the wiper, but all the Ford consumer line suggested was that I could go to a different dealership! the wipers are even coming on when there is no rain after starting the car! this is a dangerous driver safety issue and Ford is not taking this serious because I an but one person reporting this. One of the service reps when I was in for the first repair said he had seen this on an Explorer model.
- Pensacola, FL, USA
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- Pensacola, FL, USA