This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving at highway speeds, normal operation, in sunny conditions when I lost acceleration ability and was only able to coast. The yellow wrench indicator came on (no check engine light). I was fortunate enough to move to the should safely since there was limited traffic on the highway and I was driving in the right lane. I cycled the car off and on and was able to resume normal operation. This same situation happened twice more in city driving before I could get into the dealer for an appointment. Eventually the dealer evaluated the vehicle and replaced the electronic throttle body.
First time, check engine light came on when driving on highway but no apparent impact to car's functioning. Took it to the dealer. They said that the surge valve needed to be replaced at a cost of $500 "to start with", but they didn't seem very sure about it so I chose not to proceed. The check engine light had gone back off and the car was driving fine. About two weeks later on a Saturday I was driving on the highway again, at about 65 mph, when the car seemed to lose acceleration. Standing on gas pedal produced no result. Exited and was able to drive on battery power to pull over. After waiting for about 30 minutes, tried again. Check engine light was back off and car drove normally back home. Took to my regular mechanic first thing that Monday. They found oil in the intake manifold and questioned whether I had taken the car anywhere unusual for servicing, which I had not, unless you count the dealer. Did repairs at a cost of $2000. One week later, exact same thing. Car is back in shop, awaiting results.
After approx. 25 miles of driving at 70 mph, vehicle had sudden loss of power and dash displayed a red triangle warning to safely pull over now. After doing so and re-starting the car, the warning disappeared and vehicle was able to return to freeway speeds for a few miles before problem returned. While red triangle warning is displayed, vehicle is unable to maintain speeds greater than 35 mph (aka "limp-home mode"). this appears to be a problem with the electronic throttle body and a consumer satisfaction program exists for the 2010 Ford Fusion but not the hybrid model. Repairs seem to run about $400-$600 and may be difficult to diagnose unless the red triangle or yellow wrench icon is displayed during diagnosis. Problem re-appears intermittently but seems less likely to occur at city speeds.
The wrench light came on and after taking it in to the dealer I was advised that it was the throttle body and motor assembly. The dealer advised that if I didn't replace the part the engine could stop at some unknown time in the future. He also advised that Ford had a lot of problems with this part and that a recall had been done for this part for other Ford vehicles but not yet for the Ford Fusion. He advised to keep the bill just in case there was a future recall. When the dealer is telling you that multiple problems are coming from this specific part I think there should probably be an investigation of this matter.
My hybrid experienced loss of power on 2 occasions.1st was at approximately 33,000 mi on Sep 6, 2014. Driving 35mph on a parkway wrenches appeared on the dashboard display & then sudden & immediate loss of power followed.no response to full accelerator push. Motor power shut down & only electric power allowed us to limp off the road, headed uphill at max speed of 10 mph. Vehicle taken to dealer who could not replicate the conditions or "get it to act up" in the week+ a half the car was there.odometer reading shows 700 mi put on presumably in effort to make diagnosis.their suggestion was to pick up the vehicle since no diagnosis could be made, despite our protest that the car was unsafe to drive.called Ford cust.relationship ctr 800# on sep15 to seek assistance.case was opened but no action taken.they concurred with dealer that no repairs were to be made without diagnosis.again, we voiced concern that the car was unsafe.dealer suspected throttle body issue but without diagnosis insist that repairs would be at our cost $400-$500. 2nd occurrence was Oct 2 2014.while driving in traffic experienced immed & sudden loss of power, no response to acceleration attempts, electric powered limp off uphill road at max speed of 10 mph.was advised by dealer not to attempt starting the car once it died in effort to maintain error report in system. We adhered to this advice and had vehicle towed to dealer a 2nd time without starting it. Dealer was at the ready with the phrase "throttle body" and asked if we had received any letters in regards to such.vehicle was diagnosed as having carbon buildup that caused throttle body to short out. Repairs made at our expense $709.numerous complaints are documented on the NHTSA website of throttle body issues! hybrid owners have reported as well. Owners who have had to pay for repairs of defective parts out of their own pocket deserve compensation by Ford.
- Knoxville, TN, USA
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Car lost power while traveling down the highway. Car was towed to the dealer, who has told me the throttle body needs to be replaced. This will cost me roughly $500. The throttle body issue is well documented. It has been investigated by the NHTSA (action number PE13003). Ford doesn't want to call it a recall and the NHTSA does not call it a recall. Ford has agreed to fix about 1.6 million cars under "consumer satisfaction program" 13N03. Unfortunately for me, the consumer satisfaction program is VIN specific. While many 2010 Ford Fusion are covered, my vehicle is not.
Ford hybrid would not accelerate. It did not go above 30 mph in heavy traffic. I was lucky a Ford dealer was nearby. It was dangerous crossing a major intersection. Service department said it was the electronic throttle body. NHTSA is aware of this problem but allowed Ford to limit their recall to a limited customer satisfaction program. The problem may not present itself for many miles. My car is beyond warranty and I called Ford. They said I was not covered in their limited program because my car was made at a plant where they claim no problems exist. I asked if the part was made at the plant. Ford cs declined to assist me. I was responsible for the cost of repair. The money is not important. My wife was driving and she was put in a precarious position on the highway. This seems to be the response of automakers. I suffered through the 2007 Toyota Camry lies and bought this Ford. In the minds of automakers, I suppose they would say it is just my bad luck. Toyota lied, Ford evaded their responsibility.
Vehicle wrench indicator lit while driving three times during this week. Dealer said they were unable to find any fault. I drove the car an additional 30 miles and the wrench light came on again, at which time I had to limp to the dealer with a maximum speed of 40 mph. This is a safety hazard and should be a recall by Ford. This is a common problem for Ford Fusion and Ford has issued a recall for most Fusion models except hybrid electric vehicles. A motor is still a motor and this problem is a safety hazard and needs to be addressed. This was covered under our vehicles esp extended warranty program at a deductible cost of $100. Most people would not react well to having their vehicles stall out when driving at interstate speeds and be limited (while accelerator floored) to 40 mph. Dealer stated that they replace a lot of the throttle body component very often. The cost of this is usually, $500-$600.
Engine cut off and the car entered in to safe mode (battery only drive system). Took it to dealership and they said the throttle body needs replacing. It seems to be a common defect. So much so that Ford issued a selective recall, but mine isn't included for some reason. Dealer claims they have replaced a lot of them.
I was driving at about 65 mph and the wrench light came on and the car would not accelerate at all if I slowed down. When I slowed down to take a turn the car would still not accelerate. I took it to a Ford dealership which I have an extended warranty on and they indicate it is not included since the part is considered an emissions control part.
My car warranty expired in late December 2013. In January I had an instance involving engine lights (wrenches on dash) illuminated as I was driving in the 54-60 mph range. Power was reduced and the vehicle slowed down but could still move at about 30-35 mph. After turning off the car it later resumed normal operation with the exception that I noticed lower mpg. When I first got the car 41 mpg was the best I could get while driving to maximize mpg. Through the years mpg went down to 37, stabilized, and then in recent months 35, then 30, etc. I had to pay $460 to my local Ford dealer to replace the throttle body and to reprogram the computer. In light of all the problems experienced by Ford vehicles with these throttle bodies, I believe Ford should pay for this repair, especially since the bumper to bumper warranty coverage "timed out" (I.e. before the 36,000 mileage was exceeded) in late December 2013. I had a similar experience with VW around 2002 when a heater core in a passat (note I live in Florida) went bad a few thousand miles after the bumper to bumper warranty expired. VW showed goodwill and paid the cost of the repair. Ford should do the same.
Monday, Jan. 27 - power suddenly gave out when accelerating on freeway. Service wrench had been on earlier that day but had gone off. Dixon Ford told us it was ok to drive. I was in left lane and had to cross 5 lanes to get to median. Took it in to walnut creek Ford and they "re-flashed it", saying no concern was present at the time. They gave the dangerous car back to us fri, Jan 31st 130 miles driven in 2nd lane (one from carpool lane) at 65 mph accel lightly suddenly, car's gas gave out, like before the road curved to right. Try to steer car right to follow lane as car decel noticed that steering not responding, even to strongest inputs (almost like locked, like car was off) tried to hit brakes, but pedal sank to floor no response regardless of pressure. Kept pressure but car did not slow began to drift passenger grabbed wheel also and tried to pull right. Gradually started to go right, but with extreme force applied. After force, wheel at most 5 degrees turn emergency brake to slow (not stop) steering corrections could not sufficiently turn car so car slammed into concrete median at 50 mph tightened emergency brake and continued to pull on the wheel slid along median as car screeched car finally stopped on the left side of freeway gear selector locked in drive turned off the engine while the selector was still in park. Responding chp officer K. alleman asked us to drive car to the other side of the freeway could not start car. Turned key 3 times but car refused to respond. Getting very hot in the car, just like mon, prob 95 -100 ambient temp again when ext. Temp. 58 finally able to select neutral and release parking brake. Car did not start pax&I had to pull hard to get wheel to turn at all incident report #[xxx] officer confirmed brakes, steering, and power were all gone. Details in rept. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Vehicle suddenly lost power and was unresponsive. Dashboard indicated "double wrench" warning. Upon coasting to the side of the road, vehicle was able to be reactivated and drove normally from this point.
I was traveling approximately 55 mph under normal driving conditions when the car lost power and I was able to drift to side of road. Wrench light came on. I waited a few minutes and restarted the car. It idled rough at first but I was able to continue the drive home without incident. I researched this problem on the internet and discovered that Ford Fusion of my year and mileage were experiencing this issue. The first recommended coarse of action was to use a throttle body cleaner. I did this and the car seemed to operate fine under conditions 25 mph. I set off to work on the 6th and the car shut off on me six times before I could make it twenty miles and get back to the house. This is an obvious manufacturers defect and needs to be handled appropriately.
Driving on two lane road at night made left turn and lost throttle control of car. Car would drive 20 mph until I could get off road about one mile. Light came on dashboard to pull of safely. I stopped turned the car to off and restarted, it drove perfectly to dealer about 20 miles. Diagnosed as bad throttle body. This could be a catastrophic problem if happens on inside lane of interstate at highway speeds.
Car performing normally then wrench symbol comes on dash and car accelerator would not respond. Limped car over to Ford dealer on the hybrid battery. Dealer who did not have staff enough too look at it for 2 days. Towed over to dealer near me. Heard today it is a bad throttle body and associated electronics and going to cost $600-$700 to replace. Looking a the internet it sure seems a lot of owners are having the same issue. There is actually a video now on U-tube on how to replace yourself there are so many of these throttle body's failing.
Sudden loss of power while driving. Vehicle stalled as I was about to get on the on-ramp to the interstate highway. Was not able to accelerate or maintain speeds faster than 35 mph. Vehicle was taken to repair shop and the problem was diagnosed as a faulty throttle body.
The car stalls at varied speeds which is a huge safety issue. I owned a 2010 Ford Fusion previously with my company fleet vehicle program, and had the same problem. I brought the car to the dealership and it was fixed without question. At that time I was unaware of this being part of a bigger problem. In the fall of 2011, I purchased a different 2010 Ford Fusion from our fleet as it was being turned in, and this is the vehicle that I am discussing in this forum. It only has 30000 miles on it, but is 6 months out of the 36 month bumper to bumper warranty. The car stalled once, a month ago, and the problem seemed to rectify itself. Then yesterday, 6/19/2013, it stalled 6 times. My 17 year old daughter drives the car and was stuck in the middle of a very busy intersection. For almost one minute, the car would not restart, but finally did, and she was able to get out of the intersection. As I read the forums, it is obvious to me that this is a nationwide problem, looking back, I've had 2 cars with the identical problem. The service men at the dealership know that the problem is specific to the throttlebody, which is defective, and there is over a week backlog on the parts as more and more cars are having the same issue. This is a dangerous problem, to lose power to a vehicle in motion and Ford is aware of this issue, yet they are taking no steps in addressing the issue. It is going to cost me $600 to have the part replaced, as it is outside the 3 year warrant, yet Ford knows that this was a model wide issue with a defective car part. I am disappointed and angry that a glaring problem such as this is not being addressed due to Ford attempting to let the problem hopefully just fade away and not be taken to task over this issue. I pray that the NHTSA will step in, right a wrong, and in the process prevent a tragic accident before it becomes a reality.
A D V E R T I S E M E N T S
- Ann Arbor, MI, USA