This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle no longer operates in electric mode, using the high voltage battery to power the electric motor. This is a major safety concern since there is no assist from the electric drive motor. When accelerating from a dead stop, there is a significant lag before the gasoline motor engages and provides enough power to move the car. This is especially pronounced when making a left turn against traffic.
The vehicle will no longer operate in electric mode. This is a major safety concern since there is no assist from the high-voltage battery powered electric drive motor. Upon accelerating from a dead stop, there is a significant lag before the ice kicks in and provides enough power to move the vehicle.
Car warning light please pull over safely and then car looses all power has happed a total of 19 times in 4 months. Stopped me in middle if intersection today. Twice. Happens when driving or starting to drive from still position.
While driving in heavy traffic on a hot (90 degree) day in phoenix AZ a red triangle warning light came on and said to stop immediately, then the engine quit. I was fortunate to have a place to coast to and stop. I turned off the ignition and re-started the car. It ran fine for a few miles, then it stopped again. When troubleshooting, the code, poa7C came up. (motor electric overtemp) the water pump for cooling the electric drive motor was replaced approximately a year ago because of the same code, but the engine didn't quit at that time. I noticed online that this is a very common and dangerous problem with Ford hybrid cars. I called a Ford dealer, and they told me that there is no recall for this problem on my vehicle.
- Bourbon, IN, USA
Search CarComplaints.com for these popular complaint phrases...
My car lost power while traversing a busy intersection and I had to pull over. Could restart, but then it happened again. Towed to dealers, $500 to replace throttle body and purge valve. Drove 1 day and similar events occurred. Dealer unable to get help from Ford company. Very dangerous to have a car just quit while driving. On a highway this could have been catastrophic. There are many complaints on line of a similar nature with Ford Fusion from multiple years and I am very frustrated that Ford has not addressed a potentially disastrous safety issue. And I still don't have a car!
The contact owns a 2010 Ford Fusion hybrid. While driving 25 mph, the vehicle stalled and the service vehicle soon warning indicators illuminated. The contact turned the vehicle off and, once restarted, resumed normal operation. The vehicle was taken to the dealer (kistler Ford sales Inc., 5555 central ave, toledo, oh 43615, (419)-531-9911), but was not diagnosed or repaired. The failure recurred. The manufacturer was notified of the failure and informed the contact that the VIN was not included in any recalls. The failure mileage was 93,000.
Throttle body defect. Vehicle lost power on highway and would not go over 50 mph. The vehicle went into safety mode, also known as "limp home mode". dealer replaced throttle body, which solved the problem. The Ford "customer satisfaction program" involving the defective throttle body does not cover hybrid vehicles like mine, even though it has the same defective part. I complained to Ford and they created case #cas15334188.
The 2010 Ford Fusion hybrid keeps going into "limp" mode even on the highway. This causes power loss and loss of acceleration. This can be at anytime. This keeps happening more and more and Ford does not know the cause or resolve.
The car stopped while driving through the free way@55 mph. Do not accelerate. The engine vibrate and car shaking. After turn off and turned on the engine few times, the car was performing fine. The dealer checked. No malfunction code was detected. They told that 95% it is due to the clogging of electronic throttle valve. So replaced. I asked and they showed the old one. I observed no clogging or grease on the valve. It was clean. This parts/or throttle valve system was functioning. The car has 85,000 mile.I spoke to Ford about this safety issue. They don't do any because the warranty expire.
Steering wheel recall. Constant stop safely now prompt causing the car to be unsafe on the highway. If I drive for an hour or more this begins happening at speeds over 60 miles per hour
Starting July 2017 I noticed that my the gasoline engine of Fusion hybrid had developed a noticeably "rough" idle when it came on. It also ran "rough" and had an uneven throttle response. A yellow wrench would also appear occasionally on the display panel. The owners manual indicated a "throttle control/powertrain malfunction"and recommended contacting the authorized dealer. Bill collins Ford in louisville, ky checked and ran diagnostics but could not find anything wrong. On September 25, while driving to work in the morning the car experienced a sudden drastic drop in speed going from about 65mph to about 30mph. The car become unresponsive to the throttle. The gasoline engine had completely shut down and the car was limping along powered by the electric engine. Both the wrench and the check engine indicators lit up on the display and stayed on. Luckily I made it off the expressway and got to work. This was very scary and I was lucky to not be rear ended or crashing the car. When I attempted to restart after about three hours the the gasoline engine came back on but with a very "rough" idle. I was able to drive the car to the dealership. This time they diagnosed a problem with the electronic throttle body and for about $600 replaced the etb, cleaned the "mass air flow sensor" and "reprogrammed the computer". however, the the car continues to idle "rough" and has poor throttle response, which were issues the car had leading into the loss of power on the expressway. The dealership does not know how to fix this problem and claims to be in touch the Ford factory engineers to find a solution. There is no response so far. Searching on the internet, I understand this is a known issue with Ford Fusion particularly the 2010 model year. NHTSA mandated a recall problem for 2010 Fusion gasoline engines but not hybrid models!
The car was moving at 40 mph in a straight line on a flat road and the rtt light and two wrenches came on and speed dropped to 30 mph and no matter what, speed would not increase. Stopping and turning the key on and off solved problem for a short time then happen again. Ford has recall for throttle body except for hybrids why? car has 83,000 miles
My Ford Fusion hybrid 2010 stalled without any warning in the 5th lane of I-85 in atlanta. My wife, the responding police officer, and myself were in grave danger because of this. We were blessed and fortunate that an officer happened to be very close when our car suddenly died in the middle of the interstate. The interstate traffic was heavy - but slow moving due to construction. The officer responded - literally - within seconds since he saw what was happening. He placed his car behind ours with his lights flashing. The the officer and I had to push my vehicle off to the side. We were all in grave danger! as the officer was calling for help and a wrecker, my car suddenly began working after several minutes. This was an extremely dangerous situation. I then researched this problem on the internet after I returned home only to discover that many other Ford Fusion owners have experienced the same problem of random stalling. This is totally unacceptable! what is Ford waiting for to recall this vehicle?? I have no confidence driving this car now. It's only a matter of time until a tragedy occurs because of this. (if it hasn't happened already)
Had to replace front wheel bearings 1000+ after only 80,000 miles. Additionally, had to replace a speaker for the back up system. What kind of idiots are they. Safety issue: I also to have throttle body work done 2 years ago and the last 10 days, 31 July to 9 Aug, have had 6 episodes of the wrench light coming on with two of them resulting in sudden deceleration on the freeway.
While driving at 65 mph yellow wrench light appeared and vehicle lost all power. This was on a busy highway. Pulled over and restarted car. Vehicle operated smoothly. Two days later same issue, now with yellow wrench and check engine light. Vehicle will not accelerate above 30 mph. I took my vehicle to local auto parts store and pulled codes myself (115) dollars cheaper then the dealership would have done it. Throttle body control failure. This is the same engine that has extended warranty for alot of VIN numbers but my car has this issue amd isnt covered.
While driving down the expressway (475) there was a loss on power and the car went into what is call the "limp home mode" while traffic surged around we making it very dangerous to travel at this slow speed. "wench" codes were displayed on the screen. After finding the nearest exit I restarted the car which put it back into normal driving mode and drove home. During the drive home the "check engine " came on but continued normally. Same thing happened the next day with loss of power and wrench codes.
Engine light warning for the canister purge valve received. Ford news site (11/23/15) stated a safety recall to be issue for 2010-11 Fusion for this issue and I believe we should have received one as our car falls in the dates stated. Our VIN is not listing this as a recall and we are having to pay out of pocket for a noted recall repair. Car was stationary when the engine light came on.
The contact owns a 2010 Ford Fusion hybrid. While driving approximately 45 mph, the vehicle stalled and the wrench warning indicator illuminated. The contact coasted the vehicle to the side of the road. The vehicle restarted normally and was taken to the dealer the following day, but was not diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 75,000.
Driving on highway w/ cruise control engaged at 65 mph speed. Suddenly car loses complete acceleration & propulsion ability, resulting in car to slow down rather suddenly. I was able to pull onto off ramp in my case, but if I was in a different location, I would have definitely been in a very dangerous situation/serious accident. I turned off vehicle and restarted the vehicle a few minutes later. Proceeded to the highway again, experienced the problem again, this time I was only able to pull over to the left shoulder, which was quite narrow to begin with."wrench symbol" appeared the second time and stayed on with check engine light on. Car was unsafe to drive further. The check engine trouble shooting codes I had were P2111 and P2112. Cause of this issue is known to Ford motor but they refuse to include hybrid cars in their "consumer satisfaction program 13N03". throttle body control module senor, including the entire assembly is defective as Ford has agreed to replace this on millions of cars across various model years, including the Fusion 2010, but not Fusion hybrid versions. Ford states they will not repair problem that I experienced recently under this established program which NHTSA was proponent for. The defective part in question is the throttle body assembly and sensor which is no different than the part in the non-hybrid version for the same model year. Real hazard to driver and I was lucky that I was not rear ended as a result or in a serious car accident from this known defective part. Ford motor must be required to notify all affected owners who will/have experienced this problem to have it repaired at their expense, as this is a serious safety issue that must be taken seriously given number of vehicles that are involved that will experience this. I experienced this at mileage of 75K but I have read that others have had this happen at much lower mileage.
A D V E R T I S E M E N T S
- Elizabethtown, PA, USA