This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The key got stuck in the ignition and could not be removed when car in park and shut off. Brought to a mechanic and appears the shifter is getting the signal to the ignition the car is in park and as such can't remove the key. Shifter not available for several weeks, the key did come out 3 weeks later. $500 to repair.
The contact owns a 2010 Ford Fusion hybrid. The contact stated that the power steering assist failed. The contact also stated that the power steering and advance trac warning light illuminated. As a result, the contact had to use excessive force to maneuver the vehicle. The vehicle was taken to a dealer where the technician diagnosed that the software needed to be updated. The vehicle was repaired but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 65,109.
Warnings to "service power steering" and to "service traction control" started blinking alternatively on the dash board while driving. After the car was shut off, all power steering was lost. Had to replace the steering track at about $1500 personal cost because vehicle is out of warranty. Within four weeks of replacement of the steering shaft the same warnings came on the dash again and the car has lost its power steering again after the cut was turned off. While supposedly this replacement shaft is under warranty (because it is only 4 weeks old), the towing and other costs are not. It appears both the original and replacement shafts are defective and dangerous and should be recalled and replaced at the cost of Ford, not the owner. (Ford already has numerous other models recalled for power steering problems.) a request for some form of follow up is pending with Ford, but no ownership of the issue has been made.
New warning each time I start the car, cross traffic system fault, and check rear park aid. Both safety systems not working. Paid dealer $100 to diagnose. Top rear center speaker malfunctioning. $450 for part plus 3 hours labor. Not covered under basic warranty or extended warranty I purchased with vehicle. Have found numerous other owners online with the same issue. Is Ford going to wait for a Fusion owner to back over someone before they fix the problem?
Started car. Put car into reverse and started going back. Dash light came on reading "stop car safely" and car completely shut off. Was not able to use gas at all.
- Lancaster, CA, USA
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Car wrench light cam on upon starting the car. The electric hybrid system took off on its own and cruised at 30mph without any pressure on the accelerator. Very dangerous that the car will accelerate without touching the gas pedal. I cruised down a vacant stretch of road for 5 minutes at 30mph without touching the gas pedal. The hybrid system kicked in and has a mind of it's own. Very creepy. I will see if it is the throttle body but mine is a hybrid and it may be a little different this should be addressed by Ford asap.
The car stalls at varied speeds which is a huge safety issue. I owned a 2010 Ford Fusion previously with my company fleet vehicle program, and had the same problem. I brought the car to the dealership and it was fixed without question. At that time I was unaware of this being part of a bigger problem. In the fall of 2011, I purchased a different 2010 Ford Fusion from our fleet as it was being turned in, and this is the vehicle that I am discussing in this forum. It only has 30000 miles on it, but is 6 months out of the 36 month bumper to bumper warranty. The car stalled once, a month ago, and the problem seemed to rectify itself. Then yesterday, 6/19/2013, it stalled 6 times. My 17 year old daughter drives the car and was stuck in the middle of a very busy intersection. For almost one minute, the car would not restart, but finally did, and she was able to get out of the intersection. As I read the forums, it is obvious to me that this is a nationwide problem, looking back, I've had 2 cars with the identical problem. The service men at the dealership know that the problem is specific to the throttlebody, which is defective, and there is over a week backlog on the parts as more and more cars are having the same issue. This is a dangerous problem, to lose power to a vehicle in motion and Ford is aware of this issue, yet they are taking no steps in addressing the issue. It is going to cost me $600 to have the part replaced, as it is outside the 3 year warrant, yet Ford knows that this was a model wide issue with a defective car part. I am disappointed and angry that a glaring problem such as this is not being addressed due to Ford attempting to let the problem hopefully just fade away and not be taken to task over this issue. I pray that the NHTSA will step in, right a wrong, and in the process prevent a tragic accident before it becomes a reality.
Just got the car home from the dealer and 1 week after they updated the computer for the same problem again today. Driving the car, wrench light comes on then car idles and goes limp does not go over 40 mph and the hybrid signal would not go over 20 on the screen with the leaves. Took the car home and then engine light comes on towed back to same dealer who stated it needs a 425 dollar throttle valve that I said it needed last week and was told my car does not have one. These cars should last better than 60 000 miles without a major powertrain problem that is not covered under the warrenty. I love the features and style of this car but I see large repairs in the future so trade in here I come.
A D V E R T I S E M E N T S
- East Longmeadow, MA, USA