This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Wrench light came on after driving on highway for 20 minutes in July, typical heat conditions. The wrench light had come on four previous times in the past two years with no loss of power and was told by Ford it was likely the temperature sensor on the hybrid battery indicating the battery was too warm. This time the car lost power quickly and we had to turn on the flashers and exit the highway. Car would not go faster than 40 mph. Shut down car and restarted by loss of power continued. Engine light also came on at the end of the trip. Dealership replaced the throttle body assembly (Ford genuine part ds7Z-9E926-D). This repair is covered at no cost for non-hybrid Fusion as described in "customer satisfaction program 13N03." This was in lieu of a full recall (the NHTSA was investigating these same issues). The Ford representative told me this wasn't covered on hybrid Fusion because the throttle body parts were different. However, the same replacement part is being used in both hybrid and non-hybrid Fusion to correct this problem. When I pointed this out, he replied, well I have't seen many 2010 Fusion hybrids with this problem. That is probably true -- there were only 31,000 such vehicles produced so any one repair shop won't see many. Regardless, this is the exact same problem with the exact same part in vehicles from the same year and hermosillo production plant. The removed throttle body is covered in black carbon, the same problem with the faulty throttle bodies in non-hybrid vehicles. Ford should be forced to cover repairs on hybrid vehicles as well. Surprisingly the repair cost was only $318 and was done in one day. Car has only 82,000 miles.
Due to a design flaw, the car's computer system cannot accept an indication of more than one digit in the "age" entry. For this reason, the electric high voltage battery stops working when the car approaches 10 years of age, causing a serious and dangerous hesitation in the drive train when starting from a dead stop creating a very dangerous driving condition, especially when making a cross-traffic turn. Repeated requests from my Ford dealer to Ford Motor Company for an explanation of how to fix this problem were unsuccessful. My letters to Ford senior management have gone unanswered for several months. I have since learned how to reset the "age" data, and my dealer has followed the instructions to eliminate the condition. Ford should be required to issue a recall for correction of this known design flaw.
The vehicle no longer operates in electric mode, using the high voltage battery to power the electric motor. This is a major safety concern since there is no assist from the electric drive motor. When accelerating from a dead stop, there is a significant lag before the gasoline motor engages and provides enough power to move the car. This is especially pronounced when making a left turn against traffic.
The vehicle will no longer operate in electric mode. This is a major safety concern since there is no assist from the high-voltage battery powered electric drive motor. Upon accelerating from a dead stop, there is a significant lag before the ice kicks in and provides enough power to move the vehicle.
- San Juan Capistrano, CA, USA
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Driving on city street, speed limit 45, unable to normally accelerate - did so extremely slowly - noticed wrench indicator light and stop safely warning light both on. Car would only accelerate to 40mph despite pressing gas pedal down completely. Could not drive to work as it required highway driving up to 60 mph and couldn't risk danger of slow or stalling vehicle. Research indicates this is well known to Ford (faulty throttle body) and was partially accommodated with extended warranty (13N03) but otherwise eligible hybrid vehicles not covered by that program. Dangerous issue + known to manufacturer = eventual lawsuit.
The warning light came on for the throttle control/powertrain malfunction. The vehicle jerks forward as soon as I take my foot off the brake. If I put it in reverse, the vehicle jerks backward without me hitting the gas. The vehicle was just turning into a parking garage when this occurred.
After 100,000 mile checkup, when rpms are raised wrenches appear on dashboard and car won't go above 2,000 RPM. This results in a dangerous loss of power on hills and the freeway. Error code P2112, throttle body failure. This close is covered by a throttle body replacement under customer satisfaction program 13N03 however this is not honored for hybrid Fusion.
While driving uphill. My car lost power and could only go approximately 40 mph. The powertrain warning light came on. This happened 6 times over a week or two. It was due to an electronic throttle body failure and the repair cost over $500. The next day I found out Ford has a customer satisfaction program #13N03 to replace this known defective part in Ford Fusion and other models. The warranty for the electronic throttle body was extended to 10 years and 150,000 miles. My car is 8 years old and has under 100,000 miles. I called Ford and after speaking to a representative and a supervisor, was told Fusion hybrids are not included in the customer satisfaction program. The electronic throttle body in my Fusion hybrid is the exact same part that is in the Fusion that is covered in the program. It is the exact same defective part in my hybrid that caused the sudden loss of power that has been deemed a safety issue necessitating the customer satisfaction program. If a defective part is known to cause a safety issue and the warranty on a part is extended due to the safety issue, then that safety issue applies to all models that have the known defective part. To exclude a particular model that contains the defective part from the customer satisfaction program, is to minimize the safety of certain citizens. Given Ford's selective corrective action to address this known safety issue, I believe a recall on this part is necessary.
Steering wheel recall. Constant stop safely now prompt causing the car to be unsafe on the highway. If I drive for an hour or more this begins happening at speeds over 60 miles per hour
The contact owns a 2010 Ford Fusion hybrid. While driving, the vehicle inadvertently began to shake violently and lost power. The was able to pull the vehicle over and the power train fault and check engine warning indicators illuminated. The vehicle was taken to prestige Ford (17701 us-441, mt dora, fl 32757 (352) 357-5522) where it was diagnosed that the throttle body power train malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 40,000.
Starting July 2017 I noticed that my the gasoline engine of Fusion hybrid had developed a noticeably "rough" idle when it came on. It also ran "rough" and had an uneven throttle response. A yellow wrench would also appear occasionally on the display panel. The owners manual indicated a "throttle control/powertrain malfunction"and recommended contacting the authorized dealer. Bill collins Ford in louisville, ky checked and ran diagnostics but could not find anything wrong. On September 25, while driving to work in the morning the car experienced a sudden drastic drop in speed going from about 65mph to about 30mph. The car become unresponsive to the throttle. The gasoline engine had completely shut down and the car was limping along powered by the electric engine. Both the wrench and the check engine indicators lit up on the display and stayed on. Luckily I made it off the expressway and got to work. This was very scary and I was lucky to not be rear ended or crashing the car. When I attempted to restart after about three hours the the gasoline engine came back on but with a very "rough" idle. I was able to drive the car to the dealership. This time they diagnosed a problem with the electronic throttle body and for about $600 replaced the etb, cleaned the "mass air flow sensor" and "reprogrammed the computer". however, the the car continues to idle "rough" and has poor throttle response, which were issues the car had leading into the loss of power on the expressway. The dealership does not know how to fix this problem and claims to be in touch the Ford factory engineers to find a solution. There is no response so far. Searching on the internet, I understand this is a known issue with Ford Fusion particularly the 2010 model year. NHTSA mandated a recall problem for 2010 Fusion gasoline engines but not hybrid models!
Vehicle has 34,900 miles and now experiencing a powertrain warning light after driving at 55 mph for 8 miles. Vehicle is 'missing' and loosed power down to 35-40 mph. Pulled off and turned off engine and the light stayed off for one day and came back on and lost power again after about the same distance on highway. Afraid to drive on highway. Trying to get to the dealer.
Car suddenly looses power at highway speed. Diagnosed as throttle body failure and replaced by dealer. Ford covers non hybrid models with replacement at N/C to owners but excludes hybrid coverage for same part on same ice engine with same symptoms. Sudden loss of power at highway speeds is extremely dangerous esp in urban traffic situation and this should be a mandatory recall.
While driving my car enter the "limp home" program. Researched and called Ford direct and was told that because my car is a hyrbid model that it is not covered under their customer service satisfaction even though it is under mileage and the years for Ford to cover this malfunction.
The contact owns a 2010 Ford Fusion hybrid. While driving 55 mph, the vehicle decelerated and the power train warning indicator illuminated. The contact took the vehicle to the dealer to repair the throttle body; however, the contact was informed that the repair was not part of a recall and was outside of the extended warranty due to the vehicle being a hybrid. The contact was inquiring about reimbursement eligibility. The failure mileage was 37,500. The consumer stated she immediately lost speed and had trouble accelerating. Updated 10/27/16...updated 12/20/16
Driving on a highway my car went from 65 mph to 30-35 unexpectedly. It would not respond to the gas peddle at all and a large orange wrench icon appeared on dashboard. Luckily I was able to get to the shoulder and restart the car. I called Ford and was told this was a known issue but a recall was not issued due to it being a "non critical" issue. They also said this particular issue was tested on the hybrid model but not found to be a problem. They told me Ford did offer an extended warranty for this issue for non-hybrid Ford Fusion, but since I was a hybrid owner I was out of luck. I had to pay $400 to have my car repaired for their known issue. When I called Ford customer support I was treated very rudely and was told that "the NHTSA did a thorough investigation and the hybrid was not found to have this issue and that this particular issue was not critical". it's not critical now since no one got killed/hurt. It was luck I was able to get off the highway without issue. I'm now afraid to drive this car for fear this will happen again. I hope something is done about this before someone does get hurt or worse as a result of this "non critical" issue. There are many websites for this issue: www.fordproblems.com/trends/electronic-throttle-body/
The contact owns a 2010 Ford Fusion hybrid. While driving various speeds, the contact heard an abnormal noise coming from the engine. The contact stated that the vehicle failed to accelerate normally and was very sluggish. The power train warning indicator illuminated on the instrument panel. After restarting the vehicle, the failure would go away, but would recur shortly afterwards. The failure was intermittent. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 131,000...updated 10/28/16
July 29, 2016 driving home from work I was driving uphill when I noticed the car losing power, no amount of pushing down on the accelerator made a difference. The car did not stall but it could not gain momentum. The service engine light came on. I had to stop in the right lane because there was no shoulder and the engine had started making a very loud/rough sound. I waited 5 min and started the car again. Everything looked fine, the indicator light had cleared and engine sounded normal. I drove the rest of the way home without incident. Over the weekend the car operated normally. On Monday 8/1/2016 on my way to work the problem started again. The car remained operational but couldn't go more than 20-30 mph. The hybrid battery would drain very quickly and the regeneration motor ran constantly and sometime very rough. I managed to drive it to my mechanic. His diagnostic report showed a P2112 code (throttle body stuck closed). He proposed cleaning the valve as a first step but he didn't think that would fix the problem. We tried that but two days later the problem came back. My mechanic advised that while he could replace the etb, he was not equipped to calibrate it and that only Ford could do this work. He also told me that while researching the problem he'd come across information that my problem might be covered by an extended warranty. I called Ford about the extended warranty and they told me that hybrids are not covered by the warranty. It seems to me that NHTSA dropped the ball on this if the same problem is happening to hybrid owners as is to non-hybrid owners for vehicle models of the same years. My vehicle had about 58,700 miles when trouble started. No one I spoke to at Ford could tell me why hybrids are not covered by the etb extended warranty. Seems to me NHTSA needs to re-open their investigation on this issue!
The driver-side interior door latch stop working and I couldn't get out of the car! this malfunction happened in a very mundane manner. As I was doing regular errands, in and out of the car on Friday, August 5, 2016, on my third errand stop, the door latch broke. I really didn't notice a "snap" or any kind of "breaking sound." I don't know if the break occurred while I was driving or not. I was stopped/parked in shopping center parking lot when I noticed this problem. At first I panicked and was quite afraid. I called my boyfriend and he calmed me down and instructed me on how to simply roll down (electric) window and reach out and then open door from exterior. Then, he told me to roll window up by leaving ignition on and. This worked. So I been using my car like this until I could get it fixed. I did some research and learned of the thousands of door latch recalls on other Ford Fusion models. When I called Ford they said my model year, 2010, is not included in the recall. I will only have to pay $100 deductible because repair is covered under extended warranty. I don't think I should have to pay anything since Ford knows they are having various door latch msl functions. This is my complaint. I close by saying that I have really loved my Ford Fusion hybrid and considering getting newer or new model. However, I believe, given the thousands of problems with door latches, given the safety issues, Ford should replace them all. There is no attachment as a photo wouldn't demonstrate the malfunction.
A D V E R T I S E M E N T S
- Chelsea, MI, USA