The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 20 MPH, the brakes became inoperable. The contact had to slam on the brake pedal for the vehicle to stop. The Service Advance-trac, brakes, and check brake system messages were displayed. The contact researched online and discovered NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.

- Hollywood Hills, CA, USA

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while driving in a park lot and attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond. The contact stated that the brake pedal traveled to the floorboard. The vehicle was driven to the dealer where it was diagnosed and determined that the brakes needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 19V904000 (SERVICE BRAKES, HYDRAULIC). The manufacturer was not notified of the failure. The failure mileage was approximately 162,000.

- Fruit Cove, FL, USA

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 7-10 MPH and depressing the brake pedal, the brake pedal felt stiff. The contact stated that while depressing the brake pedal harder, the vehicle hesitated to respond, causing the braking distance to be extended. The ABS warming light and several other unknown warning lights were illuminated. The contact resumed driving; however, the failure worsened, and the vehicle failed to stop. The contact engaged the electric parking brake, and the vehicle stopped. The vehicle was towed to the dealer, where it was diagnosed that the ABS module, Part Number: BE5Z2C219H, had failed and needed to be replaced; however, the dealer informed the contact that the part had been discontinued. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the part had been discontinued and the VIN was not included in a recall. The failure mileage was approximately 200,000.

- Glen Allen, VA, USA

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 25 MPH, the brakes became inoperable. The contact stated that additional pressure was needed to depress the brake pedal while slowing down and stopping. The parking brake and ABS warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was towed to the local dealer, where it was diagnosed and determined that the failure was due to the ABS. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who determined that the failure was due to the ABS. The manufacturer was contacted and opened a case. The failure mileage was approximately 130,000.

- Harbor City, CA, USA

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while slowing for a traffic signal at approximately 20 MPH, the ABS and several other brake warning lights illuminated. The contact depressed the brake pedal however, the vehicle was not slowing down as needed. The contact stated that the brake pedal was depressed down to the floorboard. The contact stopped the vehicle by engaging the parking brake. The contact had the vehicle towed to a non-manufacturer dealer who diagnosed the vehicle and determined that the ABS Hydraulic Control Unit needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes Hydraulic) however, the VIN was not included. The failure mileage was approximately 120,000.

- Wadsworth, OH, USA

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 20 MPH the vehicle lost braking functionality. The contact depressed the brake pedal and regained some braking power. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic who topped off the brake fluid and informed the contact to return in a week. The contact returned to the mechanic and the brake fluid was still full however, the failure recurred. The contact referenced TSB: 09-22-11 (Brake Controller) as a possible solution to the failure. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline. The manufacturer was contacted and filed a case. The failure mileage was approximately 110,000.

- Cerritos, CA, USA

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 50 MPH, the brake pedal was depressed and went all the way to the floorboard and the vehicle failed to respond. The contact pumped the brake but the failure persisted. The contact shifted from drive(D) to low gear. There were several warning lights illuminated. The contact was able to drive to his residence in low gear. The vehicle was towed to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 110,000. The VIN was not available.

- Harrisburg, PA, USA

The contact owns a 2010 Ford Fusion Hybrid. The contact stated when he started the vehicle the ABS, traction control, advance track, and the brake light warning lights illuminated. The contact stated that the brake pedal was depressed and went to the floorboard. An independent mechanic diagnosed the vehicle and stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and referred the contact to the dealer. The dealer was contacted and refused to inspect the vehicle. The dealer stated that the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was 148,000.

- Ehrenberg, AZ, USA

The contact owns a 2010 Ford Fusion. The contact stated that while driving at 20 MPH, the brake pedal depressed to the floorboard as extra travel time was needed to stop the vehicle. The check brakes warning message appeared on the instrument panel during the failure. As the contact attempted to pull over to the side road, extra steering effort was needed to steer the vehicle. Due to the failure, the vehicle was towed to a dealer where they informed him that the ABS module needed to be replaced; however, the part was on backorder. The manufacturer was notified of the failure and confirmed that the parts were on backorder. The contact was also notified that there were no recalls on the vehicle and was then referred to the NHTSA for assistance. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 133,000.

- Vancouver, WA, USA

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the brake pedal required additional pressure to stop the vehicle. The vehicle was taken to the dealer where it was diagnosed that the anti-lock braking system (ABS) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included in the recall. The failure mileage was approximately 100,000.

- Somerset, NJ, USA

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 25 MPH, the brakes failed to stop the vehicle. The contact's husband pressed the reset button on the vehicle; however, the failure recurred. The vehicle was taken to an unknown dealer. The dealer informed the contact's husband that the failure might be related to the ABS computer system, but the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 216,319.

- Savannah, GA, USA