Our 2010 Ford Fusion recently lost its electronic brakes during rush hour traffic. Luckily, it was stopped at the time. It is no longer under warranty, but we know there have been issues with the electronic brakes on this car (customer satisfaction program 10B13 stated on cr website, see consumer reports news: Feb 4, 2010 4:07pm.) columbia Ford said they upgraded the computer back in Sept of 2010. When we originally purchased this car, the electronic brakes had failed 3 times in the first few months of owning it. This is now the 4th time the brakes have been lost on the car. Today columbia Ford stated they will do a diagnoses for $120, but they may not even be able to recreate the issue but will still charge us. When we originally had the problem with the brakes in 2010 they said there was nothing wrong with the car because they couldn't duplicate it. Eventually, we were proven correct when someone from Ford headquarters got involved and discovered the problem. We would like Ford headquarters to get involved again and hopefully fix the electronic brakes free of charge, or for a very small fee. We don't know if there are any other 2010 Ford Fusion hybrids with over 100,000 miles but maybe if someone at Ford looks into this issue so we can avoid a tragedy. Maybe the software upgrade needs an additional upgrade now that the car is over 100,000 miles? the Ford customer relationship website responded to our inquiry today that there is basically nothing they can do for us, please consider looking into this as we need someone to help us. We personally have an urgency in getting this resolved as a family member that rides in the car is 4 months pregnant and her life and the new life are both at stake if something should happen in our car if the brakes fail again. We would appreciate any help you can provide us. Please call me if any questions.

- Colchester, CT, USA

On 1/6/14 and 1/7/14, the brake warning sign would briefly light up in the upper left end of the dashboard. The local dealership changed oil and filter and performed a multi-point inspection on 1/8/14 and found no break problem. On 1/31/14, while on cruise control at 55 mph, the car started decelerating to 50, 45 and 40 mph on the highway in just a few seconds; I did not have time to read the warning signal and I only saw the word "break." I was able to resume my driving without any further incidence. A similar deceleration incident happened on 2/3/14. The warning signal was longer and I thought I read in the upper left end of the dashboard: "brake pad engaged." The local dealer checked the break system and could not find anything wrong. The service department contacted the Ford Motor Company that had no clue about the problem. Another similar deceleration incident happened again on 2/11/14. The warning signal was longer and read:" Park brake engaged." The brake signal also came on in the lower right end of the dashboard. Again, I was able to complete my drive and later drive back (one hour) to the local dealer service department without further incidence. On 2/12/14, the service department notified me that it did not find anything wrong and "headquarters" is saying that it needs to see the warning signal (that lasts only a few seconds to one minute). I am telling them that I want to drive a safe car and not have it suddenly decelerate in front of a semi-truck. The car is still in the dealer's service department. I would appreciate any assistance in this matter.

- Mcalester, OK, USA

Monday, Jan. 27 - power suddenly gave out when accelerating on freeway. Service wrench had been on earlier that day but had gone off. Dixon Ford told us it was ok to drive. I was in left lane and had to cross 5 lanes to get to median. Took it in to walnut creek Ford and they "re-flashed it", saying no concern was present at the time. They gave the dangerous car back to us fri, Jan 31st 130 miles driven in 2nd lane (one from carpool lane) at 65 mph accel lightly suddenly, car's gas gave out, like before the road curved to right. Try to steer car right to follow lane as car decel noticed that steering not responding, even to strongest inputs (almost like locked, like car was off) tried to hit brakes, but pedal sank to floor no response regardless of pressure. Kept pressure but car did not slow began to drift passenger grabbed wheel also and tried to pull right. Gradually started to go right, but with extreme force applied. After force, wheel at most 5 degrees turn emergency brake to slow (not stop) steering corrections could not sufficiently turn car so car slammed into concrete median at 50 mph tightened emergency brake and continued to pull on the wheel slid along median as car screeched car finally stopped on the left side of freeway gear selector locked in drive turned off the engine while the selector was still in park. Responding chp officer K. alleman asked us to drive car to the other side of the freeway could not start car. Turned key 3 times but car refused to respond. Getting very hot in the car, just like mon, prob 95 -100 ambient temp again when ext. Temp. 58 finally able to select neutral and release parking brake. Car did not start pax&I had to pull hard to get wheel to turn at all incident report #[xxx] officer confirmed brakes, steering, and power were all gone. Details in rept. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Walnut Creek, CA, USA

In August 2013 I experienced complete brake failure on my 2010 Ford Fusion hybrid. As I was driving out of a parking lot my brakes failed, and all of my warning indicators on the electronic dashboard lit up. I was able to drive back into the parking lot and coast to full stop. The incident is exactly what was described by another owner who posted this description, which is exactly what happened to me: "while driving down the road the brakes suddenly hit the floor and there was no minimum resistance." There was a customer satisfaction program initiated by Ford for the Ford Fusion hybrid made on or before October 17, 2009. My Ford Fusion hybrid was made in November 2009, which makes me believe the fix was not initiated on models made just after the csp! I have never experienced anything like this. I had to have my emc and hcu replaced. I bought the car new in January 2011, 2 1/2 years later I am having these issues, which I have never experienced with any other vehicle I have ever owned. I think Ford is aware of these issues, and are not recalling the vehicles that are still affected. I feel lucky I was able to get the car off the road safely without getting into an accident. This is a very dangerous situation. Prior to this happening, I had my car in for a different issue, and the service rep mentioned if something should happen to my brakes, it will be very expensive to fix, I now wonder if he was aware of this problem because others have also experienced this issue!

- Oakland Park, FL, USA

After exiting the parking lot of downtown disney in lake buena vista fl, a series of warning lights came on the dash and I experienced almost a complete failure of the brake system. I narrowly missed hitting a pedestrian and a maintenance vehicle. I managed to slowly drive back to the parking lot. The car was not drivable and the car was towed to a local Ford dealer.

- Chesapeake, VA, USA

Driver was in small local shopping center, he turned into parking space, applied brake, when car accelerated over curb onto sidewalk and through front of building.

- Fort Washington, MD, USA

On 1/1712013 I was driving back to my office in light traffic when suddenly I heard a ding and noticed red words appeared on my dash where the hybrid gauge normally is. It read brake system failure. I had it towed from my mechanic to the dealership mechanic. I was told it was the vacuum hose and had it repaired. On 2/15/2013, it happened again, twice. First time I was going about 30mph and made a hard right turn to a side street where once again pumping the brakes did nothing. I switched to neutral and coasted to a stop. After 10 minutes I decided to drive home and I would call the mechanics in the morning (they were already closed). En route to my house, which was 3 miles from the failure point, they failed again. Same message, same ding, same problem. No brake power of any sort. I flipped on my hazard lights on, switched to neutral, which did slightly slow the car down, and rolled down a bridge. I took the first hard right turn and was able to get slow enough to grab the emergency brake and turn off the car. It has been towed back to the dealership and I will talk to them, again, in the morning when they open.

- Salem, OR, USA