While driving at 40 mph, the vehicle lost power. There were no warning indicators illuminated prior to the failure. The infotainment screen system and the dash console dials all went completely dark. The vehicle immediately shut down with no power in the middle of the road. The vehicle would not start up again. How can a vehicle be driving down the road and suddenly and without warning go "dark" and shut down and cannot be start up again? multiple cars (much older cars) had to swerve around my brand new 2018 Ford Fusion energi plug in. The vehicle is at the dealer and it is awaiting diagnostic testing and repairs.

- Eastvale, CA, USA

Had car 1 year with no issues, now all of a sudden the sync 3 navigation system keeps breaking. Started with getting a no gps symbol in the bottom left corner of the navigation window. Now sometimes it effect the radio, phone and climate systems by reacting really slow to any commands, if it does anything at all. You can push a button and wait over a minute for a command to be executed sometimes. Other times, get in car, everything is fine, but eventually the no gps symbol will come back on, and all accessories will work fine, other times they go into slow motion. Took to dealer at 13 months and approx. 15K miles, they said it needed at software update. Worked great until we got home and the no gps symbol came on as we reached home. Took back in, they said it needed a new computer brain for that system, but its on national backorder. It ended up coming in a week later, took car in 2 weeks later and everything was fast again and working in dealer parking lot as we set up the controls for phone, etc again. Next morning, the no gps symbol came on again. Later that day, radio would not respond to buttons pushed or commands through voice from steering wheel controls. Next day, still same problems with gps. Have yet a fourth appointment to take it in now, (first was software upgrade, second to say it needed new computer, third to replace computer, now fourth because its still not working) getting fed up with paying all this money for the top of the line Fusion energi and having this issue that is still not fixed and having to keep taking it in.

- Phoenix, AZ, USA