The contact owns a 2016 Ford Fusion energi. The contact stated that the vehicle was included in an unknown recall regarding the steering. Rick ball Ford Lincoln sedalia (2505 w broadway blvd, sedalia, mo 65301, 660-826-5200) was notified and stated that the vehicle did not qualify for the recall. The manufacturer was notified and stated that this was a newly issued recall and the remedy was not available. The contact informed the manufacturer that she would be moving with her husband to Hawaii and, in order for the vehicle to be imported, there could be no active recalls. The manufacturer offered no assistance regarding the matter. The vehicle was not repaired. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sedalia, MO, USA

On July 4th 2018. I was driving down freeway at approximately 74 miles per hour, my vehicle decelerated abruptly down to about 40 miles per hour then down to 20 miles per hour. Steering wheel become tight and practically locked into place. This portion of the event occured withen two seconds at most. The check engine light came on and the console screen on. The left side of accelerometer displayed multiple messages stating my safety systems where not available, adaptive cruise control was unavailable, forward collusion warning was unavailable, rear parking cam unavailable, parking sensors, unavailable, hill assistance unavailable, these where the ones I read while trying to make avoid a collision but other messages continued to display on the screen. Altogether the event in which the deceleration and messages displayed one after the other, in rapid succession, took place inabout 5 to 10 seconds. The sudden deceleration of my vehicle, from 74mph to 20mph forced a large white SUV. To quickly adjust lanes and force two other vehicles to move as well in order to avoid an accident. One vehicle was almost forced into a concrete wall but was able to stop, the cars behind had started to manuver around as well. I the driver was able to correct themselves quickly and continue on. My vehicle was unable to accelerate past 20mph. The exit was close, my hazard lights appeared to be be working, and vehicles where paying attention to my vehicle. I took the opportunity to move the vehicle off the free way and park it at a gas station. With the holiday, I couldn't find any open repair shops. While I waited for a ride I found several forums discussing this is a common issue with the 2016 Ford Fusion energi. After about 12000 miles the throttle body needs to be replaced. Sense then I took mine to get fixed, the issue and fix, was replacing the throttle body. Ford won't recall!

- West Haven, UT, USA

I can't make a reasonable appointment with a dealer for recall 18V-167 (Ford 18S08) and there two 866 numbers won't provide any assistance to intervene with the dealer to get things moving. Not happy with the dealer response nor mark, nicki or reggi from Ford customer relationships center. Shouldn't have to wait for a safety recall fix nor should I not get help from the manufacturer to intervene on my behalf for a safety recall.

- Los Gatos, CA, USA