This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Center console becomes non-responsive with buttons. A/C losses connection and windows get locked into position as well as power seats. Happens intermittently. More common when it gets really hot out.
On 7/26 my 2016 Ford Fusion enegeri with 3800 miles acted oddly awhile at a red light. When I attenmped to accelerate it surged forward and soon after an icon that looked like a submarine ppeared on my dashboard. I had just taken the vehicle in for it's first service at 3400 miles. The specific visual was an engine light that looked like a submarine it was not a wrench - when I brought it to galpin Ford, where I purchased it, I was told it would be a week or more because of a 2-step process to diagnose and were backed up. I asked for a loaner. They said no. I called Ford corporate if they could be of assistance( they knew of issues with this model) they claimed to need a diagnosis I went home and called galpin & Ford customer service. They at around 3:00pm I was advised by galpin that the vehicle had been repaired, it was "just as they thought"- a throttle issue.they claimed to have done an eec test with code P2112 and replaced the throttle body. I asked what other diagnostic tests were performed and was sad tp see only a basic "report card" -fluid levels and tire /brake wear - when driving the car home, it was not performing the same- not fluid - a strong floor vibration near the accelerator, and driving very rough. I called galpin to complain intend to bring the vehicle back to them or to another authorized Ford dealership after I speak to Ford customer service. I need to have the vehicle thoroughly inspected because I am not convinced they did a thorough inspection but assumed because of prior throttle problems, that was the issue. Curiously when researching the throttle issue, there are specific references to a wrench icon --- there was never a wrench icon on my dashboard. It is extremely troubling to have a new vehicle with only 3800 miles perform so horribly- it does not currently feel safe to drive
- Van Nuys,, CA, USA
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- Sparrows Point, MD, USA