The contact owns a 2015 Ford Fusion Energi. The contact stated while driving approximately 45-60 MPH, the vehicle started making an abnormally loud humming sound while releasing the accelerator pedal. The contact stated that upon depressing the accelerator pedal, the vehicle hesitated and jerked backward several times. The contact was able to continue driving; however, the failure reoccurred increasingly while driving the following day. The warning message "Engine coolant temperature - Pull Over As Soon As Possible" was displayed. The contact veered to the side of the road. The vehicle was towed to the local dealer where the failure was diagnosed as a transmission failure. The dealer informed the contact that the repair would be covered by the manufacturer; however, the parts were on back order. The contact became aware that the VIN was included in NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 100,070.

- Riverside, RI, USA

Shifter bushing cable - this part broke off from my vehicle back in July. The bushing connects shifter arm to transmission. Without this piece, my vehicle needs assistance to complete every single shift. When attempting to move from park to drive, I have to get out of my vehicle, open the hood, place the shifter down on the transmission arm, then shift the cart. To go from drive to park, I have to engage the parking break, get out of the car, pop the hood, reattach the shifter arm, then shift the car. This issue has been ongoing since July 2018 with no notice from Ford on when the replacement part will be available. This specific part is not sold on the aftermarket either, meaning that I do not have any way to fix my car and thus have to deal with the issue every single time I drive the car. I'm very concerned that all of this shifting and opening and closing of my hood is causing long-term damage to the car (that Ford would most likely not fix). I have called Ford over 8 times to complain and have received no eta on parts, no other way to fix the issue, nor any compensation/help towards me being able to use my car. Recall was issued on July 20th, 2018; over 3 months later, no replacement part has been provided.

- Carmel, IN, USA

The contact owns a 2015 Ford Fusion energi. While driving 50 mph, the vehicle made a grinding sound. There were no warning indicators illuminated during the failure. The vehicle was taken to the dealer (art hill Ford Lincoln, 901 w Lincoln hwy, merrillville, in 46410) where it was diagnosed that the transmission failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 137,000.

- Hobart, IN, USA

The contact owns a 2015 Ford Fusion energi. When the vehicle was started, the power steering assist warning indicator illuminated. The indicator turned off when the vehicle was restarted. The same failure occurred previously. The vehicle was taken to an independent mechanic who determined that the cam position shaft needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,486.

- Detroit, MI, USA

I parked my car, turned off the push button ignition, exited the vehicle, locked it and walked into starbucks. Halfway into the store I heard a crash sound, turned and didn't see my car. It had rolled from where I parked it across a parking lot and hit a parked vehicle. It easily could have hit and hurt or even killed a pedestrian. When I got into my car I noticed I had inadvertently left it in drive. I take responsibility for not putting the car in park but I find it disconcerting and dangerous that the car provides no warning when that is done. Had I left the car on it would have honked when I exited the vehicle. Had I left the car in drive in my Honda I would not have been able to remove the key without putting the car in park. I believe that is an important safety measure and one that should be required in any car, including push button start cars. Without some sort of safety feature I feel it's only a matter of time until someone is hurt or killed by an inadvertent runaway car. I did call Ford (both the company and the dealership) and they said the car behaved as expected given what I had done. I should also point out that my Nissan leaf, which also had a push button ignition, would not rollaway if I left it in park and turned the car off - it would in fact put itself into park.

- Encino, CA, USA

Vehicle lost all power and did not allow access to vehicle by owner. Eventually, owner was able to gain access. Vehicle towed to dealership, where vehicle diagnosed with a "dead" battery. Seven days later blue charging ring continuously blinked creating issues with other vehicles and individuals and center electronic went blank eliminating back up camera and system controls and remained blank for several minutes and would flicker back on (this occurred more than once.). again taken to dealership, charging port and cable replaced. Next morning vehicle showed a "wrench" warning sign which indicates a "power train" issue and vehicle would not engage in gear. After four attempts, vehicle engaged in gear and vehicle was taken back to dealership. Vehicle has been in dealership service department for over 64 days awaiting electrical components from europe.

- Ashland City, Tennessee, TN, USA