This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Ford Fusion Energi. The contact stated that while her husband was driving approximately 30 MPH, the vehicle lost power steering functionality. The contact-??s husband stated that the steering wheel was not responding and required added force to turn the steering wheel. Additionally, the vehicle lunged forward in the direction he was steering. The contact stated that the steering warning light was illuminated. The contact was able to drive the vehicle to his residence. The contact had the vehicle towed to an independent mechanic who diagnosed that the steering module needed to be replaced and programmed. The vehicle had been repaired. The contact's husband stated that the steering failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000.
Driving at a high rate of speed on the highway and "check advanctrack" and "power hill assist not available" light illuminated. Car became very hard to steer. Lost control and skid to the side of road. Internal steering gear failure was cause of issue.
Power steering went out, first time Ford looked at it and could not identify the problem, saying there was "no code" showing up, and that they "reset" the electronics. 1 week later, power steering went again out at 75mph, creating a very scary and unsafe issue.
- Tulsa, OK, USA
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- Centereach, NY, USA