This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact heard an abnormal knocking sound coming from the engine compartment. The vehicle was taken to the dealer and diagnosed with a failed flex plate and torque converter. The contact was informed that the flex plate and the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 63,000.
- Santa Fe, TX, USA
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- Santa Fe, TX, USA