This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Fusion. The contact stated that while starting the vehicle, there was a rattling noise coming from the front end near the driver-??s side close to the transmission. The vehicle would start moments after the failure had occurred. The rattling was more pronounced while the A/C system was running. The contact stated that while depressing the accelerator pedal, the rattling sound was noticeable. Additionally, while driving at various speeds, the transmission felt as though it was slipping while changing gear. The contact stated that while inspecting the engine, underneath the hood was hotter than normal. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed that the transmission flex plate had failed. The failure was linked to NHTSA Campaign Number: 10218899 (Power Train). The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 117,000.
I am aware of the recall on the ford fusion plug in hybrid and for that reason I do not plug it in. We are supposed to use this as a regular hybrid until the fix comes out. That said, my car turns off randomly in traffic. All the warning lights turn on and the car fully shuts down and has to restart. This happens without warning, while in traffic. Last week it happened 3 times on one single drive home from picking up the kids from school. This is not supposed to happen if we aren-??t plugging it in, but it-??s happening and ford said they think it-??s related to the recall (they-??re holding on to it for the next five days and I-??m on my own for car rental fees). Totally unsafe to just stop working in traffic, even when not using EV mode. This is going to hurt someone.
Ford has issued a recall for which they have offered no remedy. The recall recommends not using the DEFINING feature of the vehicle; the entire purpose for which it was purchased: i.e. the short but meaningful electric range. Ford say the vehicle should not be charged due to an engineering fault that may lead to a fires. The issue has led to thousands of dollars in extra fuel cost and, in my state at least, Ford is refusing to buyback the vehicle.
This car is a plug-in hybrid. Ford told owners NOT to charge their cars as of June 16, 2023, and they still don't have a solution. It's January 30, 2024. That's 228 days or 62% of a year or 7.6 months. I don't consider that a timely recall. Jun 16, 2023 Manufacturer Recall Number23S33 NHTSA Recall Number23V440 Recall Status Recall Incomplete, remedy not yet available
Failure of the Flywheel. It-??s broken in pieces according to the dealership at greenway Ford. Did some searching on line and other people have report the same issues. The problem is they installed crappy plates that crack between 60k-90k miles. As others have reported the Luckily for them It was at an intersection and could pull over to the side of the road but imagine if this happens to you while on the freeway!
At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an Intake Valve had to be replaced and it was covered by the warranty. Next the engine light was on and a MAP censor had to be replaced which wasn-??t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dangerous especially on the interstate because it will not go over 20mph. When the car is in reverse it will shake and turn off displaying auto start stop issue and place the car in park. It will then turn off. It is hit or miss on when the check engine light and maintenance light will come on and each time the symptoms are the same. No one has provided a solution. This has been on going for almost a year.
The contact owns a 2020 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle was making an abnormally loud sound. The vehicle then failed to shift into drive or reverse. There were no warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the cam shaft thrust plate was damaged and there was damage to the crank shaft. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 99,964.
The car seems to lose power sometimes when you are going down the road. My engine light came on but it brings up a fuel cap code, and a emission control sensor. The extended warranty covered the emissions control purge valve. This started around 70,000 miles.
The contact stated their son owned a 2020 Ford Fusion. The contact stated that their son was driving at approximately 35 MPH, when the vehicle's instrument panel illuminated all possible warning lights. Then there was smoke emitting from the vehicle near the driver's feet. The driver pulled to the side of the road where they turned off the vehicle. The vehicle then caught on fire under the hood of the vehicle. The fire department was called and distinguished the fire. A fire report was filed. The vehicle was towed and deemed totaled. There were no injuries. The manufacturer was made aware of the failure and then opened a case regarding the failure. The approximate failure mileage was 30,000.
Constantly with this specific vehicle, especially with the lane assist. The vehicle continuously jerks either left or right even within the green parameters of the lane, especially when doing a slight turn on the highway. When it is raining the vehicle smart as go offline an cannot read the lane or the vehicle in front of it. When I first purchased the vehicle after driving for less than a year I had to take the vehicle in because the engine was warped. Constantly when I-??m the vehicle the Apple car play system would either freeze or the screen would go black.
There is Exhaust smell of rotten eggs that enter the cabin while driving and it happens almost every drive. I have brought the car to the dealer where they ran tests but found no problems. As soon as I got the car back it started producing the rotten egg smell again.
A D V E R T I S E M E N T S
- Temple, TX, USA