This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's wife owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle shuddered abnormally. The contact discovered that smoke was coming out of the exhaust. The contact researched and was made aware of an unknown recall however, the VIN was not included. The vehicle was taken to a dealer where it was diagnosed that there was internal coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 86,900.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle went into limp mode with the check engine warning light illuminated. The contact pulled the vehicle over to the side of the side. The contact inspected the vehicle with a vehicle scanner and received two error codes p0302 -cylinder misfiring and p1299 -?" cylinder overhead failure. The vehicle was towed to the dealer where it was diagnosed that coolant leaked into the cylinder which caused the long block to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139, 870.
The contact owns a 2019 Ford Fusion. The contact stated that upon inspection it was discovered that coolant level was extremely low. While driving at various speeds, the vehicle would not properly accelerate, with white exhaust smoke coming from the vehicle. The vehicle then failed to start and was towed to the local dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 115,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving at approximately 65 MPH, the engine started running rough and then the vehicle stalled. The contact stated that the vehicle was blowing white smoke from the exhaust and was idling rough while starting the vehicle in the morning. The contact stated that the "Coolant Overheating" warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that there was coolant intrusion into the engine block. The mechanic recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB: 19-2346 - Coolant Intrusion into the Engine Block (Engine and Engine Cooling). The failure mileage was approximately 83,000.
The contact owns a 2019 Ford Fusion. The contact stated that there was a significant amount of smoke coming from the exhaust pipe at start-up. There was no warning light illuminated. Additionally, the contact stated that the vehicle had experienced excessive coolant consumption. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine block. The mechanic determined that the engine block needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and informed the contact the vehicle was not covered due to the mileage. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.
- Spring, TX, USA
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The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle would misfire, with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant intrusion leaked into the cylinders of the engine which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, there was an engine misfire, and the vehicle jerked abnormally with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 50,879.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle shuddered. The check engine warning light was illuminated. The contact was constantly adding coolant to the coolant reservoir. The vehicle was taken to a dealer and the contact was informed that coolant was leaking into the engine. The vehicle was repaired. The contact researched online and became aware of an unstated NHTSA Campaign Number; however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 80,000. The VIN was not available.
The contact owns a 2019 Ford Fusion. The contact stated while operating the vehicle, the check engine warning light illuminated and remained illuminated with the engine overheating. The vehicle was taken to the local dealer who diagnosed an internal engine coolant leak. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.
The contact's wife owns a 2019 Ford Fusion. The contact stated that while his wife was pulling out of the driveway, the check engine warning light illuminated. Additionally, the contact stated that the temperature gauge quickly rose to hot(H). The vehicle was taken to the residence where coolant was added to the coolant reservoir. The failure reoccurred on several occasions and on one occasion the vehicle stalled. The vehicle was restarted after the engine had cooled down. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that there was a crack in the engine due to coolant intrusion in one of the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 20 MPH, the coolant temperature warning light was illuminated. Additionally, the contact stated while driving approximately 45-50 MPH, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the oil, on the spark plugs, and in the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure Ford Campaign Number: 21N12 and 19-2346. The dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,605.
The contact's wife owns a 2019 Ford Fusion. The contact stated that while the driver was driving 35-40 MPH, the check engine warning light was illuminated. Additionally, the Mobile App read diagnostic code for engine misfire. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 27,448.
The contact owns a 2019 Ford Fusion. The contact stated while the vehicle was parked, the check engine warning light illuminated, with the message -??Engine Overheated-?? displayed. The contact was constantly adding coolant to the coolant reservoir, with the engine overheating message displayed again. The vehicle was taken to the dealer and was diagnosed with a crack in the cylinder wall of the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and became aware of NHTSA Campaign Numbers: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 105,325.
The contact owns a 2019 Ford Fusion. The contact stated while driving 40 MPH, the vehicle lost motive power and started to shudder. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who determined that the failure was due to a misfire in cylinder #3 and was associated with DTC code: P0303. Additionally, there was coolant intrusion into the engine block. The vehicle was not repaired. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 95,790.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at approximately 30-?"40 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that coolant was leaking into the engine. The mechanic informed the contact that the engine was lifted and improperly installed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and a case was opened and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 74,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving 25 MPH, the vehicle started shuddering. The check engine warning light was illuminated. The vehicle was taken to two independent mechanics, where the spark plugs and two coil packs were replaced; however, the failure persisted. The vehicle was taken to a third independent mechanic, where it was diagnosed that cylinder #2 and #3 were misfiring due to coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 87,500.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at undisclosed speeds, there was an abnormal knocking and clicking sound coming from the vehicle. The contact stated that the noise became louder with the air conditioner in the on position and approaching a stop. The vehicle was taken to the local dealer, where it was diagnosed that there was crack on the flex plate. Additionally, there was a coolant leaking in the short block, and the vehicle was repaired at the same local dealer. The Warranty company was contacted and declined the repair. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 145,000.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine overheated. While starting the vehicle, the vehicle was shaking abnormally. The engine coolant temperature was elevated, and the vehicle stalled. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine and that the coolant was leaking into the cylinder. The vehicle was not repaired. The vehicle was taken to another local dealer, Kerry Chevrolet (7500 Alexandria Pike, Alexandria, KY 41001) where it was determined that there was a coolant intrusion into the cylinders. The vehicle was not repaired. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 75,000.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The contact stated that the failure recurred several times. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred when the vehicle was started, and the vehicle jumped and then began to rock up and down. The vehicle was taken to the same independent mechanic where it was diagnosed with a spark plug, and ignition coil failure. The vehicle was repaired; however, the failure recurred and was taken to the same independent mechanic but was not diagnosed or repaired. The independent mechanic recommended that the vehicle be taken to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The contact discovered Technical Service Bulletin: 19-2208; however, the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 101,000.
I am second owner. At just before 110,000 miles the motor expirenced shuddering, with misfires, from P0303. I was able to get it to a Ford Service Center. Diagnosis with a borescope reveled coolant into cylinders 2and 3. Almost 8,000 dollars later, a new motor. In my Opinion, the cost of the actual motor should be free, or at least less then 2,700. I do not think it's very fair for Ford to profit from their own defective design. Thanks.
A D V E R T I S E M E N T S
- Eastover, SC, USA