This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There is currently an active recall with no remedy being made available as of 6/16/2023. In this recall it is stated EXCESS VOLTAGE AND CURRENT FLOW THROUGH THE BECM CAN RESULT IN A LOSS OF MOTIVE POWER WHICH INCREASES THE RISK OF A CRASH, OR A VEHICLE FIRE IN THE TRUNK AREA. The safety of my family, which includes a two year old who is in a car seat in the back seat has been put at risk every day due to this issue not being remedied and continuing to have a potential for vehicle fire every time we start the car. Ford has advised to not charge the vehicle, however there is a system that allows for recharge while breaking. I have pulled the following information from the Ford website..."Regenerative Braking, When you apply the brakes in a conventional vehicle, kinetic energy is lost due to friction. During braking in a Ford hybrid, however, regenerative braking recovers more than 90%* of this energy, sending it back to the battery to be stored for later use." With this feature the battery is still being engaged and putting my daughter at risk. It would be extremely time consuming to run around the vehicle to her location then unbuckle and pull her out from the car seat after having to pull over once alerted to the car being on fire, potentially while on the highway. Its unlikely that we would reach her in time to save her. Another consideration for risk would be to other drivers on the road. Creating an emergency such as vehicle fire has high probability to cause others to become distracted while driving leading to more injuries. Vehicle has been taken to the Ford dealership on multiple occasions in 2023 for battery issues. We request to see the issue completely resolved or for Ford to buy the vehicle back.
remedy not yet available ON YOUR VEHICLE, THE BATTERY ENERGY CONTROL MODULE BECM MAY BECOME DAMAGED AS A RESULT OF EXCESS VOLTAGE AND CURRENT FLOW. Safety Risk EXCESS VOLTAGE AND CURRENT FLOW THROUGH THE BECM CAN RESULT IN A LOSS OF MOTIVE POWER WHICH INCREASES THE RISK OF A CRASH, OR A VEHICLE FIRE IN THE TRUNK AREA Iam not able to charge my vehicle since July 2023 recall notice. I now have to purchase an extra $140 month in gas because I cannot use my charging system on the vehicle. I contacted FORD 1/20/24 1.800.392.3673 spoke to customer recall service and they stated there is not date on a remedy. I requested compensation and requested them to open a case number for me to escalate a supervisor to speak to me and they stated there is nothing they can do.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The local dealer was not contacted. VIN tool confirms parts not available.
This has happened multiple times now. Always happens at high speeds (greater than 45 mph). I will be driving on a highway when I unexpectedly lose the ability to accelerate. First noticed in correlation with the collision detection feature showing on the display as NOT FUNCTIONING. That does not happen anymore, but I still lose the ability to accelerate periodically. Once I can safely remove myself from the flow of traffic and stop/restart my car the issue is resolved. Makes me believe this is electrical/computer origin. The vehicle was taken to the dealership twice where they claim -??cannot duplicate-?? but are willing to replace any item that I will pay for out of pocket. The dealership does not want to honor my extended warranty. The vehicle was purchased new in 2019. Within one year they had to replace half my engine (which they decided to do without warning when I dropped off for an oil change). The vehicle was stolen in 2023 (recovered by me in under 24 hours). Multiple cosmetic issues were repaired by a Ford authorized service team. This issue presented about 1.5 months ago 4+ months after the vehicle was repaired.
Continually receiving "see manual" message while driving, will intermittently appear and disappear. At times, the plug-in battery will completely stop working while still charged (more frequent in colder weather). It always resets/removes the "see manual" warning upon next vehicle start. Engine shutters and pings when turning the car off and is rather intense and seems potentially damaging. When driving at low speeds and when changing speeds, engine will not shift correctly when accelerator is pressed, and then will suddenly engage and lurch forward. And when slowing down braking system is not consistent, often have to depress brake harder than normal. Hybrid battery will also stop working when "see manual" message is on. At times the check engine light will come on, code P0B24, checked by Ford Dealer (Norm Reeves, Cerritos, CA) on 12/21/23, 'Hybrid Battery A voltage unstable'. Known recall but they have no fix. Dealer says corporate office has to authorize any sort of loaner car or arrange for rental car, however website says "contact your local dealership directly" when I enter my info for the recall. Called Ford corporate on 1/15/24, their answer is "we have no fix for this" regarding both fixing the car and providing us with a working vehicle. They would not take down any of our contact information or give us any other outlet to contact.
- Lakewood, CA, USA
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Manufacturer Recall Number 23S33 NHTSA Recall Number 23V-440 Ford denied my buyback claim due to the vehicle being pre-owned, but with the open recall, I believe this vehicle to be a significant safety risk. My vehicle has limited functionality and reduced fuel economy in a model for which I specifically paid extra money. There is no fix in sight until the end of 2024 at the earliest, and there are other accounts of people's vehicles leaving them stranded or catching on fire! Ford does not have a fix for this vehicle, and a fix will not be available within a reasonable timeframe.
I put car into park to use the atm and then could not get it back into gear it gave a lot of different issues system fault error oil pressure errors battery error collision error and I ended up replacing the gear shift bushing which had deteriorated and broke off and that fixed most of issues now car makes loud blaring alarm sound that is not the normal car dinging it's loud and high pitched and acts like my battery is dead but won't start or shows any signs it is being jumped. Like the battery is completely dead won't take or hold charge.
check engine code for anti knock sensor. Dealer unable to fix after 4 attempts and car spending > 30 days in service in less than 6 months. Car sold to dealer and I hope they don't sell to an unsuspecting buyer.
My car in February of 202: got stuck in park they said it was electrical issue, then months later I ended up with a coolant leak that then combusted my engine. New engine in August of 2023 fast forward to November 2023 my car is doing the same thing it stalled in the road with myself and newborn in the car, lost all speed and now it will not go in drive or reverse just like it did in February of 2023. It-??s been in the shop twice and now ongoing it-??s third time and I find this to be a severe issue because if my car is going to keep stalling while driving there is no reason to keep fixing this car. I-??m aware past fusion-??s have been recalled for something of similar problems so it makes me wonder if this should be recalled as well.
Historically, the vehicle has been in shop for repairs of the BECM. BECM was replaced on 12/23/22 with 44,217 miles on the car. On 11/25/23 while driving on city streets the car completely shut down and warning light came on telling us to immediatel pull over and stop the car. During this incident we detected an odor of something burning. The car was towed home and will be towed to the dealer for diagnostics and repair.
Recall. Told to not charge our Ford Fusion Rechargeable Hybrid for fear of a fire! No solution now for 6 months. Told to run gas engine only. Car was not designed to be used this way which is a safety hazard in itself. Filed for gas card 5 months ago, no gas card issued. My spouse is an active nurse and Christian community activist. She relies on this vehicle. If we do not have some action from Ford in another 30 days, we will be forced to file for an Arizona Lemon Law replacement.
Ford has still not provided a satisfactory fix for this recall. It has been 139 days since the recall was issued. Now Ford is putting a stop/hold on their initial recall fix and has instructed their dealers to return recall parts AND to put a stop sale on any vehicles in their inventory. This has resulted in a drastic depreciation of my vehicle. Not only does Ford not have a solution to the problem, but now they have left me with a car that is unsellable which is causing massive economic harm to me. Ford now says there is no interim fix (perhaps until LATE 2024) this is absurd. Ford should buy these vehicles back from all affected owners asap. Please compel Ford to do something about this and make things right!
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the rear-view camera activated while in drive, and later failed to turn off after reversing. The contact also stated that the instrument panel and infotainment system acted erratically, turning off, not reacting to function buttons, and freezing. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 19,000.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000(Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the check engine light to illuminate, the vehicle to lose power, and rough starts. The failure mileage was 45,000. The VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number:?23V440000 (Electrical System) however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to remedy the recall. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Manufacturer has exceeded a reasonable amount of time to effect repair and offer promised compensation due to inability to charge battery for NHTSA Recall Number 23V-440.
Ford recalled the car due to potential fire risk while driving. They are unable to repair the car and have no estimate on when the repairs will be made. Due to potential of fire while driving this car I will not drive this car and imperil my children. Ford has offered no loaner, buyback or similar offer. I am also unable to pass the NYS inspection as a result of the illuminated check engine light (from the recall).
A D V E R T I S E M E N T S
- Tucson, AZ, USA