This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 30 MPH, the transmission malfunctioned and erroneously shifted into the neutral, causing the vehicle to drastically decelerate. After restarting the vehicle, the failure had self-corrected. The following day while driving, there was a rattling sound coming from the transmission, and vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 102,000.
The lane keep assist does not work basically, it can't detect the lines, due to the recall I can't charge my car which I paid much more than regular ford fusion. To be able to use the Electric miles and save on gas, also the 3G modem stopped working and ford has no fix for that, took it to different dealers and they say even if I replace the old modem with a new 4G, (paying out of my own pocket !!) most likely the app and remote connection will not work.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available
Hello. Recently it was discovered by my mechanic when they were doing an oil change that there was a crack discovered between the engine and transmission. This crack appeared to be a part of the flex plate which has been causing transmission fluid to leak and ultimately losing power in some cases when driving. When doing research, my vehicle did not come up under recall looking everywhere I could with my VIN#. I-??m afraid for my safety and the safety of my family. A picture uploaded below will show the crack and some transmission fluid visibly leaking. Please help. My vehicle currently has 55,646 miles.
On 3/26/24 I was driving home on the interstate and the vehicle lost power and started to smell like burning plastic. I barely got the car on the side of the road when it stopped moving. It was towed to Ford and they confirmed that it was due to the recall. I was very luck this did not cause an accident
- Madrid, IA, USA
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The contact owns a 2019 Ford Fusion. The contact stated while driving at 35 MPH, there was a loud rattling sound coming from the engine. The contact pulled over to the side of the road and noticed a failure with the flex plate. No warning lights were illuminated. The vehicle was towed to an independent mechanic and a dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 119,166.
The contact owns a 2019 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle was making an abnormal flapping noise. The check engine warning light was illuminated with the wrench symbol displayed. The driver was able to pull over to the side of the roadway. The vehicle was taken to the local dealer, where it was diagnosed and determined that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 22N12. The failure mileage was approximately 84,009.
My vehicle had a recall opened nearly a year ago. The recall is 23S33 PHEV BATTERY CELL DEGRADATION. I had taken my car into the dealership nearly a dozen times over the course of almost 2 years prior to the recall being announced. I was told not to charge a car that I bought for that specific purpose. Initially a solution was posted of replacing the battery which was then removed. So there very much is a remedy available, they just don't want to pay the cost to provide that remedy. I am attaching a saved image of the recall from ford's website that under remedy specifically states what the remedy is. The longer they wait the less of these vehicles will be on the road due to accidents and such. So the longer they delay the less they have to spend to solve the issue. Meanwhile customers are not only unable to charge a vehicle that we bought for that purpose, but are driving a car Ford has admitted is dangerous. As it's a hybrid electric the battery is still being used everytime we drive the car.
Transmission went out and is the same year make and model of the customer satisfaction program 22n12. Spoke with Ford and they stated since its not the ECO model they cannot honor the recall although they have the same transmission parts.
2019 Ford Fusion. Just stopped running while driving. Everything just quit working. Took to shop they replaced alternator and battery. After driving a month car did exact same thing again. I think this is more than an alternator problem.
The contact owns a 2019 Ford Fusion. The contact stated while driving 40 MPH and above, the vehicle failed to accelerate as designed. The vehicle hesitated while accelerating. The contact stated the failure had occurred approximately 2 months after receiving the first diagnosis. The RPMs began increasing at the time of the second failure with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The failure reoccurred and the vehicle was towed to another dealer where it was diagnosed that the rear differential and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed that the repair was not covered under warranty or recall. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 60,000.
Recall issued 6/23 23S33- Over 7 months and Ford has NOT corrected this serious problem, nor is there anything in the updates to lead one to believe they have an interest in doing so. I have spent hours trying to coerce this company to do something, but to no avail!! How much longer will YOU allow them to get away with this!!! A serious fire, or collision may result!! Must someone DIE in order for you to take action!!
My car Transmission started to make a Rattling Noise while leaving a store. While on the highway, far left lane going 65mph, all of a sudden the car slowed rapidly with traffic all around me traveling 65+mph. I had to get over 3 lanes to exit the highway going 25. I was almost hit several times by vehicles going 65+. This could have caused a deadly accident. Luckily I made it to the exit without a collision. The South Belleville Ford dealership inspected the car and said the flexplate was cracked. I found out from Ford that they put out a Customer Satisfaction Program repair for the same flexplate my car is equipped with, covering the cost of repair and a rental vehicle at 100% but my vehicle, even though it was manufactured during the time specified and at the assembly plant specified with the specified transmission and flexplate, it did not qualify for the program because it has a different engine than what they had on file. They offered to cover 40% of repair since my car did have the defective flexplate. This is an extreme safety hazard as it could cause a deadly accident. It's a transmission problem, the engine is irrelevant and shouldn't matter. Ford needs to recall all vehicles equipped with the defective flexplate and not wait until it cracks because when it cracks someone could die. This is not a wait-and-see issue. This is a replace the defective part immediately before someone dies. This also puts other drivers on the road at risk of sudden death if the car in front of them has the defective flexplate and it suddenly cracks while traveling at high speeds and suddenly rapidly decelerates like mine did. The program even states that is what can happen if it cracks, so they know of this extreme safety problem. Ford plants will change what they are making for a couple of months and that is how I ended up with a different engine and my VIN not being reported by the plant as having been manufactured there at that time with that same defective flexplate.
2019 Ford Fusion 1.5L Ecoboost engine. Flex plate cracked at 78000 miles. Ford Customer Satisfaction Program 22N12 covers this issue for my make and model, but dealership claims it does not cover my engine as it is a 1.5 and not a 2.0. The vehicle was produced at the same time and place as all the other listed vehicles, with the same faulty flex plate, yet somehow mine is not covered.
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle started to shake and vibrate abnormally. The contact stated there was an abnormal sound like an object striking the bottom of the vehicle. The contact stated that the vehicle started losing motive power. The contact stated that the accelerator pedal was depressed; however, the vehicle revived but failed to respond as needed. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the flex plate had cracked and needed to be replaced. The contact researched online and related the failure to manufacturer's Customer Satisfaction Program: 22N12 Flex Plate Cracks (Power Train). The contact was advised by the dealer that the vehicle was not included in the Customer Satisfaction Program. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Upon reaching the destination, the vehicle failed to restart. After several attempts, the vehicle started, and the contact heard an abnormal rattling sound coming from the engine compartment. The vehicle was towed to the dealer, who diagnosed failures with the transmission, flex plate, purge valve, and a bent solenoid. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 109,000.
I received a "shift sys fault" error after I shifted into the reverse gear and reversed into a parking spot at my apartment complex. My car would not shift into any other gear after that. Luckily, I wasn't making a three point turn on a street or getting out of a shopping mall parking lot. This seems to be a known issue with Ford's switch cables and bushing, and a recall was already issued, but not for the model year 2019. The recall needs to be expanded to include 2019 and 2020 Ford Fusion.
My car started running weird, it would shake when at idle. It did this for about a week before the check engine light came on. I took my car to a mechanic and they determined the head gasket was bad. I took my car to a ford dealership for confirmation of the problem. They confirmed I had a bad head gasket. My safety is put at risk because this can cause engine failure. If my engine failed in the middle of the highway that would be extremely dangerous.
car gave error message of system shift fault car would not shift from park to drive and would automatically shift back into park. issue could be a bushing or solenoid issue Car has premature wear on rotors and needed to be replaced
I have a 2019 Ford Fusion Titanium that I just recently sold to my son. I purchased the car used from a dealership in January of 2020. In October of 2021the flexplate went out and was replaced under the manufacturer warranty. The part went out again in May of 2023 and since the car had been totaled out due to a hail storm I have been told the manufacturer warranty is no longer valid. I have been able to find that there was a bad batch of replacement parts that may have found its way into several vehicles that have experienced this same problem. When Ford replaced the flexplate it was only the flexplate that was replaced. I was required to replace the flexplate, the front fluid pump assembly and the torque converter when I had to have it fixed again. I believe that if Ford has updated this recall it is due to them knowing that either the parts used in the original repair were defective and they don't know which ones it was; or, they now know that the original fix should have included the front fluid pump assembly as well as the torque converter. I believe that either way I should at least be able to ask for Ford to cover the cost of the parts under this second repair in less than two years on the same issue. The parts that I had put on now are guaranteed for two years, why is that? The labor should be at a discounted rate as well. It is my hope that you will investigate this or look at your database to see how many other customers are experiencing the same issue.
A D V E R T I S E M E N T S
- Boothwyn, PA, USA