Attachments: A new Service Advisor to Customer interaction video is now available.
This video illustrates the speed and simplicity of the dongle re-flash process.
• Non-Traditional Repair Approaches: The dongle re-flash process allows for an
improved customer experience, dealer service efficiency, speed, and no need for an
appointment, service bay, or trained technician.
• Service Action: All dealers will be shipped at least one dongle by February 28, 2020.
• Shipment of dongles began the week of February 17, 2020. Dealers with the largest VIN
count received the initial shipment.
• Dealers may request additional dongles from the SSSC as needed.
• Technician time clocking is not required for this program when using the 19B37 dongle.
